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Resolution Manager Jobs in Newport, RI (NOW HIRING)

Teknor Apex Company

Resolution Analyst

Pawtucket, RI · On-site

Manage credit and return transactions while ensuring compliance with company policies, procedures ... resolution. Skills * Position requires a great ability for attention to detail as well as the ...

Teknor Apex

Resolution Analyst

Pawtucket, RI · On-site

Manage credit and return transactions while ensuring compliance with company policies, procedures ... resolution. Skills * Position requires a great ability for attention to detail as well as the ...

Encore Fire Protection

Manager of Collections

Pawtucket, RI · On-site

$90 - $120/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Opportunity The Manager,Collectionsis responsible forleading Encore's collections function ... Customer Engagement & Dispute Resolution * Serve as a senior point of escalation for complex or ...

Encore Fire Protection

Manager of Collections

Pawtucket, RI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Opportunity The Manager, Collections is responsible for leading Encore's collections function ... Customer Engagement & Dispute Resolution * Serve as a senior point of escalation for complex or ...

The Black Whale

Manager

New Bedford, MA · On-site

DESCRIPTION A Restaurant Manager provides Leadership at restaurant level and supports the ... Excellent problem resolution and Guest recovery skills. * The ability to remain positive and calm ...

The Black Whale

Manager

New Bedford, MA

A Restaurant Manager provides Leadership at restaurant level and supports the management team as ... Excellent problem resolution and Guest recovery skills. * The ability to remain positive and calm ...

Encore Fire Protection

Manager of Collections

Pawtucket, RI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Opportunity The Manager, Collections is responsible for leading Encore's collections function ... Customer Engagement & Dispute Resolution * Serve as a senior point of escalation for complex or ...

Encore Fire Protection

Manager of Collections

Pawtucket, RI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Opportunity The Manager, Collections is responsible for leading Encore's collections function ... Customer Engagement & Dispute Resolution * Serve as a senior point of escalation for complex or ...

Yulista

Program Manager

Carolina, RI

The Program Manager is responsible for planning, coordinating, and managing all program resources ... Strong negotiation, conflict resolution, and problem-solving abilities. * Ability to work ...

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Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What job categories do people searching Resolution Manager jobs in Newport, RI look for? The top searched job categories for Resolution Manager jobs in Newport, RI are:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Newport, RI as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Resolution Analyst

Teknor Apex Company

Pawtucket, RI • On-site

Full-time

Posted 12 days ago

Teknor Apex rating

8.2

Company rating: 8.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

11th of 84 rated plastic manufacturers

Job description

When Alfred Fain founded a small Rhode Island tire store in 1924, at the time no one could have predicted how Teknor Apex would become an international custom compounder sought out by companies around the world. After a nearly hundred-year journey that's carried us through acquisitions and expansion, we now have nine U.S. locations, as well as operations in Belgium, Singapore, Germany, and China.
Throughout this global expansion Teknor has remained a privately held company, and today Fain's grandson sits at the helm, maintaining the family's tradition of fostering deep employee and customer relationships. These relationships are what allow us-together-to deliver customized compound solutions and help our customer's create better products.
"Manufacturing is a team sport, and we work together to achieve our goals." ~Jon Fain
Job Description:
The Resolution Analyst is responsible for research and resolution of issues related to customer transactions resulting in Deductions, Credits, Returns, Customer Complaints, and Freight Claims. The Resolution Analyst plays a critical role in protecting revenue, improving customer experience, and ensuring transactional accuracy across the business. This position investigates and resolves deductions, credits, returns, customer complaints, freight claims, and system-related issues by combining analytical rigor with cross-functional collaboration. Working closely with Sales, Customer Service, Credit, Accounting, Logistics, IT, and plant teams, the Resolution Analyst identifies root causes, drives timely resolutions, and strengthens business processes. The role provides actionable reporting, supports system and process improvements, and helps ensure consistent operational execution. Success in this role is measured by accuracy, responsiveness, operational efficiency, and the ability to turn complex issues into sustainable solutions.
Essential Duties and Responsibilities:
  • Investigate and resolve deductions, credits, product returns, customer complaints, freight claims, and other transaction-related issues with accuracy and urgency.
  • Own issue resolution from research through completion, ensuring timely communication, documentation, and follow-through.
  • Partners with Sales, Customer Service, Credit, Accounting, Logistics, Shipping, and plant teams to identify root causes and implement effective solutions.
  • Manage credit and return transactions while ensuring compliance with company policies, procedures, and customer requirements.
  • Analyze data, audit transactions, and provide actionable recommendations that improve accuracy, efficiency, and customer experience.
  • Administer and manage the service complaints in the corporate complaint management system (CCAR) and serve as a resource for training and troubleshooting.
  • Support the design, testing, implementation, and enhancement of business processes, forms, software applications, and system upgrades.
  • Create and maintain process documentation, procedures, and work instructions that support operational consistency and continuous improvement.
  • Participate in cross-functional projects and business initiatives while leveraging deep process knowledge to drive sustainable improvements across the organization. Communicate with sales management, customer service reps, and work with various divisions, personnel etc. to ensure accurate and timely resolution.

Skills
  • Position requires a great ability for attention to detail as well as the ability to audit transactions
  • Analytic ability is required for calculations/conversions, selection of appropriate procedures, and to identify root cause and corrective action.
  • Ability to work in advanced spreadsheets and use tools such as Excel and various workflows with an advanced level of experience.
  • Position requires the ability to manipulate, analyst and validate large amounts of data.
  • Must have ability to provide in-depth analysis and provide clear direction.
  • Ability to create and/or document process and procedures
  • Must be able to communicate clearly and professionally in email communications

Education:
  • Minimum education is a High School Diploma. College degree preferred but similar work experience will be considered.

Experience
  • Position requires 4-6 years of experience in Finance/accounting type role.

Physical Requirements:
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to lift and carry up to 15 lbs
  • Must be able to talk, listen and speak clearly on telephone

This description is a summary of principal responsibilities and is not intended to include all duties that may be assigned.
Teknor Apex is an equal opportunity employer and does not discriminate against any protected status under state or federal laws. Must be 18 years of age or older to work at Teknor Apex.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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