ZipRecruiter

Log In

1

Resolution Manager Jobs in Newport, RI (NOW HIRING)

Brown University Health

Case Manager

Providence, RI

$20.25 - $26/hr

... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ... Certification in Case Management by a nationally organization preferred or to be obtained within 1 ...

MTM

Vendor Account Manager

Warwick, RI · On-site

$47K - $55K/yr

The Vendor Account Manager would also act as the single point of contact for vendor escalations and ensure appropriate resolution. This role is key to the success of a successful relationship with ...

Bradford Labs Inc.

Warehouse Manager

Warwick, RI · On-site

$78 - $89/hr

Warehouse Manager Full Time West Warwick, RI, US Salary Range: $78,000.00 To $89,000.00 Annually ... conflict resolution and negotiation ability required. * 7. Knowledge of GMP, OSHA, and DOT ...

New

Altera

Inside Sales Representative (Sales)

Carolina, RI · On-site +1

Work directly with end customers on orders, IP/Tools licensing, and design related inquiries, ensuring timely follow-up and resolution. * Manage escalation or exception requests on customer orders ...

previous page

Showing results 41-60

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Newport, RI

Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What job categories do people searching Resolution Manager jobs in Newport, RI look for?

The top searched job categories for Resolution Manager jobs in Newport, RI are:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Newport, RI as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Warehouse Manager

Bradford Soap Works Inc

West Warwick, RI • On-site

$78K - $89K/yr

Full-time

Re-posted 13 days ago

Job description

Job Title: Warehouse Manager

Division: Warehouse 

Reports to: Director of Supply Chain

Job Function: Leads and manages all warehouse functions including shipping, receiving, inventory control, and material movement. Plans, assigns, and oversees the daily operations of warehouse personnel to ensure productivity, efficiency, compliance, and safety.

Essential Duties and Responsibilities:

1. Supervise and guide warehouse staff; assign tasks, monitor performance, and provide ongoing training and professional development.

2. Ensure timely and accurate execution of shipping, receiving, and inventory management functions.

3. Collaborate with Production and Customer Service teams to coordinate production schedules and ensure materials availability.

4. Enforce adherence to company policies and industry standards, including GMP compliance.

5. Promote and maintain a safe work environment by enforcing safety protocols and leading incident investigations and corrective actions.

6. Coordinate with maintenance to schedule equipment repairs and installations, ensuring minimal operational disruption.

7. Lead or support special projects and process improvement initiatives as assigned.

Minimum Knowledge, Skills and Abilities:

1. Associate’s or Bachelor’s degree preferred; equivalent experience considered.

2. 3–5 years of supervisory experience in a logistics, warehousing, or distribution environment.

3. Strong leadership skills with the ability to coach, motivate, and manage a diverse team.

4. Demonstrated ability to work independently and make sound decisions under pressure.

5. Proficient in Microsoft Office Suite; experience with ERP or WMS systems a plus.

6. Strong verbal and written communication skills; conflict resolution and negotiation ability required.

7. Knowledge of GMP, OSHA, and DOT regulations.

8. Physically capable of performing duties in a warehouse environment (standing, lifting, etc.).

9. Willingness to work extended hours or be on-call as needed.

10. Lean Six Sigma certification preferred

11. Forklift Certification preferred

Apply