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Resolution Manager Jobs in Newport, RI (NOW HIRING)

Brownhealth

Case Manager

Providence, RI

$20.25 - $26/hr

Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...

Brown University Health

Case Manager

Newport, RI · On-site

$20 - $26/hr

... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ... Certification in Case Management by a nationally organization preferred. AHA BLS Provider required.

Brown University Health

Case Manager

Providence, RI

$20.25 - $26/hr

SUMMARY Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...

Brownhealth

Case Manager

Newport, RI · On-site

$20 - $26/hr

Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...

Brown University Health

Case Manager

Providence, RI · On-site

$80K - $160K/yr

Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...

Brownhealth

Case Manager

Providence, RI

$20.25 - $26/hr

Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...

Brown University Health

Case Manager

Providence, RI · On-site

$90K - $146K/yr

Reports to the Manager or Director of Case Management. Provides coordinated care support to ... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ...

MTM, Inc.

Vendor Account Manager

Warwick, RI · On-site

$47K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Vendor Account Manager would also act as the single point of contact for vendor escalations and ensure appropriate resolution. This role is key to the success of a successful relationship with ...

Brown University Health

Case Manager

Providence, RI · On-site

$20.25 - $26/hr

... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ... Certification in Case Management by a nationally organization preferred or to be obtained within 1 ...

Brown University Health

Case Manager

Providence, RI · On-site

$20.25 - $26/hr

... problem resolution and follow-up. Demonstrates a fundamental grounding in nursing theory and ... Certification in Case Management by a nationally organization preferred or to be obtained within 1 ...

Luzo Auto Center

Be Seen First

Production Manager / Body Shop Manager

New Bedford, MA · On-site

$60K - $80K/yr

  • Retirement

  • PTO

Strong leadership, ability to manage technician efficiency, dispute resolution, and proficiency with management/estimating software. Company Description Have been in business since 1967

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Newport, RI

Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What job categories do people searching Resolution Manager jobs in Newport, RI look for? The top searched job categories for Resolution Manager jobs in Newport, RI are:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Newport, RI as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Quality Assurance/Control Manager

A/Z CORPORATION

North Stonington, CT • On-site

Full-time

Re-posted 17 days ago

Job description

POSITION RESPONSIBILITIES:
  • Support updates to formal Corporate QA/QC Program Standard Operating Procedure (SOP);
  • Support updates of project specific QA/QC Project templates to facilitate program development for specific types of projects;
  • Develop the project specific QA/QC program in accordance with the designated project requirements and industry accepted best-practices;
  • Confirm that the designated project representatives are providing the proper QA/QC inspections, creating the required mock-ups, utilizing the appropriate third-party consultants, inspections and verification that the proper documentation is be executed to formally document the QA/QC program requirements;
  • Audit the project teams to ensure they are tracking and managing the preparation and process through resolution of all Non-Conformance Reports (NCR's) and Corrective Action Reporting (CAR) to ensure appropriate and timely resolution;
  • Organize Quality Assurance reports for submission to the designated project representative as required;
  • Verify 3rd party independent testing services through assigned project management staff for all applicable requirements;
  • Overall quality control management of all construction and maintenance disciplines within the organization;
  • Reviews and approves records of worker qualifications (i.e. Certified Welder, Licensed Electrician, Etc.), as required for Authorities Having Jurisdiction (AHJ);
  • Responsible for reviewing and approving all subcontractor related quality assurance programs with project management team;
  • Support specialty vendor Factory Acceptance Tests (FAT's) and field material utilization compliance;
  • Responsible for providing weekly and monthly reporting regarding quality assurance program status;
  • Maintain a corporate Quality Assurance Manual / database for all CSI divisions and ensure it is up to date with all recognized industry best-practices;
  • Supports scheduling with respect to deliveries and required quality related inspections in coordination with the individual project teams;
  • Initiate continuous improvement objectives and embrace technology enhancements;
  • Promote, foster and maintain open communication among all project team members, consultants inspectors, applicable agencies, and the supporting subcontractors and trade participants;

  • Participation in lessons learned sessions, operational development initiatives, and best practice training to support a continuous improvement working philosophy;
  • Maintain a willingness to reinvest in yourself with continuing education and professional development initiatives (i.e. LEED Certification, 30 Hour OSHA Certification, etc.) as recommended by the Company;
  • Support the development and formalization of the corporate Project Engineering / Manager Training Program;
  • Support additional intermittent corporate needs which may include project management and construction administration responsibilities;
  • Other duties as assigned by management.

A/Z Corporation is an AA/EOE Employer

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