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Resolution Manager Jobs in Oklahoma (NOW HIRING)

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Resolution Manager information

See Oklahoma salary details

$22K

$60.6K

$115.7K

How much do resolution manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for resolution manager in Oklahoma is $60,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,779.00 and $73,558.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Oklahoma?

The most popular types of Resolution jobs in Oklahoma are:

What are popular job titles related to Resolution Manager jobs in Oklahoma?

For Resolution Manager jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Oklahoma look for?

The top searched job categories for Resolution Manager jobs in Oklahoma are:

What cities in Oklahoma are hiring for Resolution Manager jobs?

Cities in Oklahoma with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $60,551 per year, or $29.1 per hour.

Specialist, Patient Account Resolution (69831)

Oklahoma City, OK • On-site

Northcare
Non-Profits • 201 - 500 employees
Learn more about Northcareexternal

$11.75 - $16.25/hr

Other

Posted 21 days ago

Job description

Department: Billing
Position: Patient Account Resolution Specialist
Exemption Status: Non-Exempt
Reporting Relationship: Patient Account Manager
Direct Reports: None
Work Environment: Office-Based
Position Summary
The Patient Account Resolution Specialist is responsible for resolving outstanding patient balances and supporting the overall financial health of the organization's self-pay accounts receivable portfolio. This role works directly with patients to collect outstanding balances, establish payment arrangements, answer billing questions, and provide exceptional customer service throughout the resolution process.
The Patient Account Resolution Specialist serves as a key liaison between patients, billing teams, clinic staff, and revenue cycle leadership to improve collections, reduce aging accounts receivable, and ensure patients receive accurate information regarding their financial obligations. This position plays a critical role in maximizing reimbursement while maintaining a positive patient experience.
Essential Duties and Responsibilities
Patient Account Resolution and Collections
  1. Contact patients regarding delinquent account balances through telephone, Artera, MyChart, letters, and other approved communication methods.
  2. Collect outstanding patient balances and establish payment arrangements in accordance with organizational policies.
  3. Negotiate and establish patient payment plans within approved guidelines.
  4. Monitor active payment plans and perform monthly follow-up to ensure compliance.
  5. Send patient statements, collection notices, and correspondence regarding outstanding balances.
  6. Review patient accounts and determine appropriate collection actions to improve self-pay accounts receivable performance.
  7. Maintain accurate documentation of collection activities, payment arrangements, and patient communications.
  8. Work assigned accounts receivable work queues to support collection and resolution efforts.

Customer Service and Patient Support
  1. Respond to patient billing inquiries and explain account balances, payment options, and billing information.
  2. Assist patients in understanding financial responsibilities and available payment solutions.
  3. Resolve routine patient account concerns while maintaining professionalism, empathy, and confidentiality.
  4. Assist front desk staff with patient billing inquiries and account-related questions.
  5. Assist with obtaining updated patient demographic and contact information when necessary.

Billing Support and Account Maintenance
  1. Initiate and respond to billing inquiries and requests for additional information.
  2. Perform approved write-offs, adjustments, refunds, and account corrections.
  3. Prepare itemized billing statements and supporting documentation as requested.
  4. Process medical records requests related to payer, attorney, or patient billing inquiries.

Collaboration and Communication
  1. Collaborate with Patient Account Leads, Patient Account Managers, Billing Specialists, and Revenue Cycle leadership to prioritize collection efforts.
  2. Participate in team meetings, training activities, and special projects as assigned.
  3. Communicate account concerns, trends, and process improvement opportunities to leadership

Compliance and Quality
  1. Maintain compliance with Medicare, Medicaid, HIPAA, and all applicable billing and collection regulations.
  2. Protect patient confidentiality and ensure proper handling of protected health information (PHI).

General Expectations
  1. Meet established daily, weekly, monthly, and annual productivity goals.
  2. Demonstrate initiative, ownership, and continuous effort toward improving reimbursement outcomes.
  3. Perform other duties as assigned.

Success Indicators / Key Performance Metrics
Success in this role may be measured by:
  • Self-pay AR days
  • Special program AR days
  • Collection dollars recovered
  • Payment plan compliance rates
  • Timely account follow-up activity
  • Customer service and patient satisfaction
  • Documentation accuracy

Top performers consistently demonstrate persistence in collections efforts, excellent customer service, strong communication skills, timely payment plan management, and proactive problem-solving while maintaining positive patient relationships.
Required Qualifications
Education
  • High school diploma or GED equivalent required

Experience
  • One (1) to two (2) years of customer service, collections, billing, or office experience required

Certifications/Licensure
  • None Required

Technical Skills
  • Strong verbal communication and customer service skills
  • Attention to detail and accuracy
  • Ability to navigate multiple software systems simultaneously
  • Proficiency with Microsoft Office applications
  • Ability to manage multiple priorities and deadlines
  • Basic computer and data entry skills

Preferred Qualifications
  • Experience working in a medical office, healthcare environment, or patient collections
  • Experience handling sensitive customer conversations and payment arrangements
  • Experience with Epic or other electronic medical record systems
  • Ability to read and interpret Explanation of Benefits (EOBs)
  • Working knowledge of CPT coding
  • Bilingual English/Spanish

Working Conditions / ADA Requirements
  • Prolonged sitting for extended periods
  • Frequent computer use and data entry
  • Frequent telephone communication
  • Ability to maintain concentration while managing multiple accounts and deadlines
  • Ability to communicate effectively verbally and in writing
  • Occasional lifting and movement up to 25 pounds
  • Office-based work environmet

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