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Resolution Manager Jobs in Maryland (NOW HIRING)

ST Engineering

Labor Relations Manager

Baltimore, MD · On-site

Grievance & Dispute Resolution * Manage the full grievance process, including investigation, documentation, meetings, and resolution recommendations. * Represent the company in grievance hearings ...

STENA

Labor Relations Manager

Baltimore, MD

Grievance & Dispute Resolution * Manage the full grievance process, including investigation, documentation, meetings, and resolution recommendations. * Represent the company in grievance hearings ...

Service Global, Inc

Desktop EUC L1

Baltimore, MD · On-site

$20 - $25.50/hr

Manage desktop device (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and desk-side support services. * Manage hard and soft break fix services for laptops and ...

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Showing results 21-40

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Maryland

Resolution Manager information

See Maryland salary details

$24.4K

$67.3K

$128.6K

How much do resolution manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for resolution manager in Maryland is $67,279.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,866.00 and $81,733.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Maryland?

The most popular types of Resolution jobs in Maryland are:

What are popular job titles related to Resolution Manager jobs in Maryland?

For Resolution Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Maryland look for?

The top searched job categories for Resolution Manager jobs in Maryland are:

What cities in Maryland are hiring for Resolution Manager jobs?

Cities in Maryland with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $67,279 per year, or $32.3 per hour.

System Administrator I with Security Clearance

Black Eagle Defense

Fort George G Meade, MD • On-site

$65K - $125K/yr

Other

Posted 19 days ago

Job description

Job Description SALARY RANGE $65,000 - $125,000/year DUTIES As a successful candidate for the System Administrator I role, you will provide support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems while managing IT system infrastructure and processes related to those systems. You will support day-to-day IT operations, including monitoring and resolving issues across client, server, storage, network, and mobile devices. You will provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution while supporting escalation processes and communicating status updates to agency management and internal customers. You will assist with the dispatch system and hardware issues and remain engaged through the resolution process. You will also configure and manage UNIX and Windows operating systems, install and load operating system software, troubleshoot system issues, maintain system integrity, configure network components, and implement operating system enhancements to improve reliability and performance. Required Skills SKILLS * Provide support for implementation, troubleshooting, and maintenance of IT systems
* Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution
* Manage the daily activities of configuration and operation of IT systems
* Provide assistance to users in accessing and using IT systems
* Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
* Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices
* Provide support for the escalation and communication of status to agency management and internal customers
* Optimize system operations and resource utilization, and perform system capacity analysis and planning QUALIFICATIONS Candidates must possess a Bachelor's degree in a technical discipline from an accredited college or university and five (5) years of experience as a System Administrator on programs and contracts of similar scope, type, and complexity. In lieu of a Bachelor's degree, five (5) additional years of System Administrator experience may be substituted.

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