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Resolution Manager Jobs in North Beach, MD (NOW HIRING)

PNC Bank

Assistant Branch Manager

Waldorf, MD

$58K - $97K/yr

Leads effective problem resolution. * Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth ...

PNC

Assistant Branch Manager

Waldorf, MD

$58K - $97K/yr

Leads effective problem resolution. * Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth ...

West Annapolis Family Dentistry

Be Seen First

Dental Practice Manager

Annapolis, MD · On-site

$23 - $30/hr (+ commission)

Review and reconcile daily production and collections reports, flagging discrepancies for immediate resolution * Manage accounts receivable and ensure collections targets are met with professionalism

West Annapolis Family Dentistry

Be Seen First

Dental Practice Manager

Annapolis, MD · On-site

$23 - $30/hr (+ commission)

Review and reconcile daily production and collections reports, flagging discrepancies for immediate resolution * Manage accounts receivable and ensure collections targets are met with professionalism

Hilldru

Office Manager

Forestville, MD · On-site

$60 - $71/hr

Excellent interpersonal, negotiation, and conflict resolution skills. * Excellent organizational skills and attention to detail. * Excellent time management skills with a proven ability to meet ...

The Hilldrup Companies

Office Manager

Forestville, MD · On-site

$60K - $71K/yr

Excellent interpersonal, negotiation, and conflict resolution skills. * Excellent organizational skills and attention to detail. * Excellent time management skills with a proven ability to meet ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in North Beach, MD as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Survey Project Manager

3. Dynamic Survey, LLC

Annapolis, MD

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Dynamic Survey Project Manager

Dynamic Survey, a division of Dynamic Engineering Consultants is seeking a motivated, team-oriented individual with field survey knowledge and experience for small to large scale commercial, residential and private sector projects.

The Project Manager will maintain presence and leadership through the regions where we do business through involvement in civic, professional and business organizations. This is a leadership position that also includes mentoring and developing staff.

Responsibilities

  • Boundary, Title and ALTA Surveys
  • Aerial and Topographic Surveys Utility locations including pipe inverts and sizes
  • Construction Layout
  • Right-of-Way Surveys
  • Utility Surveys
  • Wetland Location Surveys
  • Prepare Proposals
  • Client management and overall satisfaction
  • Mentor and develop staff
  • Perform other duties as assigned

Qualifications

  • Candidate must be organized, self-motivated, require minimal supervision and a good communicator
  • Ability to manage field crews and survey technicians
  • Minimum (8) years' experience
  • Experience with robotic total stations, GPS, leveling, field procedures, boundary analysis and resolution
  • Manage projects to be delivered on-time, within scope and within budget
  • Must have flexibility in daily schedule start times, particulary early mornings
  • Valid driver's license
  • Ability to maintain and operate personal and/or company vehicle

Knowledge, Skills, & Abilities

  • Familiar with CIVIL3D and Land Development Desktop
  • Knowledge of field survey operations, engineering and construction industry
  • Strong technical background
  • The ability to obtain OSHA 10 safety training
  • Proficient in the use of Microsoft Software including Word, Excel, Outlook and Project
  • Excellent written and oral communication skills
  • Independent and critical thinking abilities

Why Join Dynamic?

At Dynamic, we believe great careers are built through meaningful work, continuous growth, and strong relationships. Whether you're launching your career or bringing years of experience, you'll have the opportunity to collaborate with talented professionals, contribute to impactful projects, and play a meaningful role in our continued success.

Dynamic Offers:

  • Competitive compensation and annual incentive opportunities
  • Comprehensive benefits, including medical, dental, vision, disability, life insurance, and a 401(k) plan with company match
  • Paid time off, company holidays, and family support benefits
  • Professional development, continuing education, and credential support
  • Employee Assistance Program (EAP) and wellness resources
  • Opportunities to collaborate across disciplines and contribute to meaningful projects
  • Direct access to experienced leaders and exposure to strategic business initiatives
  • A collaborative, entrepreneurial culture that encourages innovation, accountability, and long-term career growth
  • Meaningful responsibility and the opportunity to make an impact from day one

Equal Employment Opportunity & Reasonable Accommodation

We are committed to fostering a workplace where all employees are treated with dignity, fairness, and respect. We believe diverse perspectives, experiences, and backgrounds strengthen our organization, improve decision-making, and help us better serve our employees, clients, and communities.

As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

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