ZipRecruiter

Log In

1

Resolution Manager Jobs in North Beach, MD (NOW HIRING)

Bowie State University

Project Coordinator

Bowie, MD · On-site

$100K - $115K/yr

Provide risk management and issue/problem resolution. Manage budget and meet all grant reporting requirements. Attend all required grant-related meetings and training activities. Develop innovative ...

Atlas Restaurant Group

Floor Manager

Annapolis, MD · On-site

Addresses guest and staff issues in the moment and sees to their proper resolution or involves appropriate supervisors * Maintains a presence in the dining room and service * Manages employee ...

Atlas Restaurant Group

Floor Manager

Annapolis, MD · On-site

Addresses guest and staff issues in the moment and sees to their proper resolution or involves appropriate supervisors * Maintains a presence in the dining room and service * Manages employee ...

Adventure Tech

Network Engineer

Annapolis, MD · On-site

$200 - $250/hr

Ability to troubleshooting network outages, and provide timely resolution. Managing network documentation, including network diagrams, configurations, and standard operating procedures. Providing ...

Atlas Restaurant Group

Restaurant Manager

Annapolis, MD · On-site

$65K - $75K/yr

Addresses guest and staff issues in the moment and sees to their proper resolution or involves appropriate supervisors * Manages employee performance through coaching, recognition, and corrective ...

GHD

Relationship Manager (Water)

Bowie, MD · On-site

... resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on ...

GHD Group

Relationship Manager (Water)

Bowie, MD · On-site

... resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on ...

Kobie Marketing

Sr. Account Manager

Annapolis, MD · On-site

Serve as a point of contact for issue escalation, management, and resolution, coordinating with technology operations and issue response and resolution staff to stay informed on all issues to provide ...

previous pagenext page

Showing results 21-40

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in North Beach, MD

Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in North Beach, MD as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Systems Administrator 2 - Windows & UNIX Mission Operations

Navius Technologies LLC

Annapolis, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Deliver Tier I (Help Desk) and Tier II (Escalation) support, including problem identification, diagnosis, and resolution

  • Manage daily configuration, operation, and monitoring of IT systems across client/server/storage/network devices and mobile platforms

  • Configure and manage both UNIX and Windows operating systems, including installation and maintenance of OS software

Job description

Systems Administrator 2 - Windows & UNIX Mission Operations
Location: Annapolis Junction, MD
Position Type: Full-Time
Security Clearance Required: TS/SCI with Polygraph
About the Role Navius Technologies is seeking an experienced Systems Administrator 2 to provide Tier I and Tier II IT support in a fast-paced, mission-focused environment. The ideal candidate will bring strong technical troubleshooting skills, deep experience with UNIX and Windows operating systems, and a proactive approach to optimizing system performance and reliability. This position supports critical operations and requires an active TS/SCI with Polygraph.
Key Responsibilities
  • Deliver Tier I (Help Desk) and Tier II (Escalation) support, including problem identification, diagnosis, and resolution
  • Manage daily configuration, operation, and monitoring of IT systems across client/server/storage/network devices and mobile platforms
  • Support end users with system access, usage guidance, and general IT support
  • Optimize system operations and resource utilization through proactive monitoring and analysis
  • Perform system capacity planning and implement enhancements to improve reliability and performance
  • Troubleshoot issues and provide in-depth analysis and technical feedback to agency management and internal customers
  • Remain engaged throughout the resolution of dispatch system and hardware issues
  • Configure and manage both UNIX and Windows operating systems, including installation and maintenance of OS software
  • Maintain system and network integrity while implementing improvements to infrastructure and operations
  • Participate in escalation protocols and communicate status updates effectively to stakeholders and leadership
Qualifications
  • 10+ years of experience as a Systems Administrator
  • Demonstrated expertise in UNIX and Windows operating systems, configuration, and troubleshooting
  • Proven ability to support and optimize IT infrastructure, including servers, storage, networking, and mobile devices
  • Strong understanding of system performance tuning, capacity planning, and diagnostics
  • Excellent written and verbal communication skills
  • Ability to work collaboratively with internal teams, users, and mission stakeholders
  • Must hold an active TS/SCI with Polygraph
Benefits at Navius Technologies
At Navius, we invest in our people. Our benefits are designed to support your health, financial well-being, time off, and professional growth so you can thrive both on and off the job.
Health & Wellness
  • Flexible, customized medical coverage for you and your family
  • Health Savings Account (HSA) with tax advantages and year-to-year rollover
  • Dental and vision insurance for comprehensive careFinancial Security
  • Competitive salaries that reflect your skills and market value
  • 401(k) with 8% employer contribution - fully vested on day one
  • Life and AD&D insurance
  • Short- and Long-Term Disability (STD & LTD) coverage
Work-Life Balance
  • Generous paid vacation
  • 11 paid holidays
  • Sick and safe leave
  • Paid maternity leave
Perks & Development
  • Annual technology stipend
  • Training and development allowance
  • Annual profit-sharing program

At Navius, we believe that when you're supported, you perform your best. Join a company that values your contributions and invests in your future
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply