External Audit Manager
CA$68K - CA$114K/yr
Handle conflict resolution, manage expectations of a range of stakeholders (at varying levels of seniority), both clients and internally * Perform design effectiveness walkthroughs, and test the ...
External Audit Manager
CA$68K - CA$114K/yr
Handle conflict resolution, manage expectations of a range of stakeholders (at varying levels of seniority), both clients and internally * Perform design effectiveness walkthroughs, and test the ...
Maximize equipment reliability through effective maintenance planning, asset stewardship, and timely issue resolution. * Manage operating costs, support budget performance, and identify opportunities ...
Maximize equipment reliability through effective maintenance planning, asset stewardship, and timely issue resolution. * Manage operating costs, support budget performance, and identify opportunities ...
Position Summary The Disability Case Manager is responsible for managing short-term disability (STD) claims from intake through resolution. This role involves assessing functional abilities ...
Quick apply
Position Summary The Disability Case Manager is responsible for managing short-term disability (STD) claims from intake through resolution. This role involves assessing functional abilities ...
Respond swiftly and effectively to security incidents, ensuring timely resolution and minimizing ... Negotiate and manage vendor contracts, ensuring cost-effectiveness, compliance with the ...
Respond swiftly and effectively to security incidents, ensuring timely resolution and minimizing ... Negotiate and manage vendor contracts, ensuring cost-effectiveness, compliance with the ...
The District Manager is responsible for increasing sales and profits through financial management ... Familiarity with positive conflict resolution. * Exceptional written and verbal communication ...
The District Manager is responsible for increasing sales and profits through financial management ... Familiarity with positive conflict resolution. * Exceptional written and verbal communication ...
The District Manager is responsible for increasing sales and profits through financial management ... Familiarity with positive conflict resolution. * Exceptional written and verbal communication ...
The District Manager is responsible for increasing sales and profits through financial management ... Familiarity with positive conflict resolution. * Exceptional written and verbal communication ...
The District Manager is responsible for increasing sales and profits through financial management ... Familiarity with positive conflict resolution. * Exceptional written and verbal communication ...
The District Manager is responsible for increasing sales and profits through financial management ... Familiarity with positive conflict resolution. * Exceptional written and verbal communication ...
Strong problem identification and objection resolution skills. * Ability to adhere to all Health ... R Manager at Gillfor Distribution. About Gillfor Distribution Gillfor Distribution is a 100 ...
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Strong problem identification and objection resolution skills. * Ability to adhere to all Health ... R Manager at Gillfor Distribution. About Gillfor Distribution Gillfor Distribution is a 100 ...
Lead employee relations initiatives and support the resolution of workplace concerns and investigations. * Coach leaders on performance management, conflict resolution, corrective action, and ...
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Lead employee relations initiatives and support the resolution of workplace concerns and investigations. * Coach leaders on performance management, conflict resolution, corrective action, and ...
Melting Manager
Winnipeg, MB · On-site
The Processing Manager reports to the Operations Manager. Reporting to the incumbent are the ... Enforce the Company Rules & Regulations, follow complaint resolution to promote good working ...
Melting Manager
Winnipeg, MB · On-site
The Processing Manager reports to the Operations Manager. Reporting to the incumbent are the ... Enforce the Company Rules & Regulations, follow complaint resolution to promote good working ...
Melting Manager
Winnipeg, MB · On-site
The Processing Manager reports to the Operations Manager. Reporting to the incumbent are the ... Enforce the Company Rules & Regulations, follow complaint resolution to promote good working ...
Quick apply
Melting Manager
Winnipeg, MB · On-site
The Processing Manager reports to the Operations Manager. Reporting to the incumbent are the ... Enforce the Company Rules & Regulations, follow complaint resolution to promote good working ...
... manages poor performance. * Creates innovative business development strategies, including ... Monitors the service request and problem resolution processes for adherence to national standards.
... manages poor performance. * Creates innovative business development strategies, including ... Monitors the service request and problem resolution processes for adherence to national standards.
As the Kitchen Manager, you would be responsible for the back of the house and all of its functions ... Strong knowledge of team leadership and positive conflict resolution. * Exceptional written and ...
As the Kitchen Manager, you would be responsible for the back of the house and all of its functions ... Strong knowledge of team leadership and positive conflict resolution. * Exceptional written and ...
Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people ... management skills. * Ability to learn and adapt to sales software quickly. * Demonstrated ability ...
Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people ... management skills. * Ability to learn and adapt to sales software quickly. * Demonstrated ability ...
... conflict resolution, and people management skills Additional Requirements Must possess a valid driver's license Criminal background check required Benefits Competitive salary Company match plan ...
... conflict resolution, and people management skills Additional Requirements Must possess a valid driver's license Criminal background check required Benefits Competitive salary Company match plan ...
Retail Store Manager
Brandon, MB · On-site
Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people ... management skills. * Ability to learn and adapt to sales software quickly. * Demonstrated ability ...
Retail Store Manager
Brandon, MB · On-site
Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people ... management skills. * Ability to learn and adapt to sales software quickly. * Demonstrated ability ...
Retail Store Manager
Selkirk, MB · On-site
Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people ... management skills. * Ability to learn and adapt to sales software quickly. * Demonstrated ability ...
Retail Store Manager
Selkirk, MB · On-site
Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people ... management skills. * Ability to learn and adapt to sales software quickly. * Demonstrated ability ...
$9 - $14/hr
Strong knowledge of team leadership and positive conflict resolution. * Exceptional written and verbal communication skills. * Communication and team management abilities. * You inspire smiles. You ...
$9 - $14/hr
Strong knowledge of team leadership and positive conflict resolution. * Exceptional written and verbal communication skills. * Communication and team management abilities. * You inspire smiles. You ...
$9 - $14/hr
Strong knowledge of team leadership and positive conflict resolution. * Exceptional written and verbal communication skills. * Communication and team management abilities. * You inspire smiles. You ...
$9 - $14/hr
Strong knowledge of team leadership and positive conflict resolution. * Exceptional written and verbal communication skills. * Communication and team management abilities. * You inspire smiles. You ...
Conflict Resolution: Willingness to approach difficult conversations directly and professionally ... Natural ability to unite field teams and office management toward unified build goals. Performance ...
Quick apply
Conflict Resolution: Willingness to approach difficult conversations directly and professionally ... Natural ability to unite field teams and office management toward unified build goals. Performance ...
Resolution Manager information
How does a resolution manager typically collaborate with other departments to resolve complex issues?
Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.
What are the key skills and qualifications needed to thrive as a resolution manager?
To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.
What is the difference between Resolution Manager vs Customer Service Manager?
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.
What are popular job titles related to Resolution Manager jobs in Manitoba?
For Resolution Manager jobs in Manitoba, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Manitoba look for?
The top searched job categories for Resolution Manager jobs in Manitoba are:
What cities in Manitoba are hiring for Resolution Manager jobs?
Cities in Manitoba with the most Resolution Manager job openings:
PwC rating
8.3
Based on 76 frontline employees who took The Breakroom Quiz
27th of 72 rated business consultants
Job description
Line of Service
AssuranceIndustry/Sector
Not ApplicableSpecialism
AssuranceManagement Level
ManagerJob Description & Summary
A career within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing clients to large entities. Our clients are often well-known brands, and many have broad international reach. We focus on using the latest technology to reduce the level of manual testing, ensuring you'll focus on the most valuable areas of client service and on enhancing corporate governance and the reliability of our clients' informationThe Opportunity
Asan External Audit Manager,unlock your potential and embrace the chance to drive meaningful outcomesthat'llelevate your career. Yourrolewill include, butisn'tlimited to:
Take on a professional role leading our client-facing teams
Examine financial and accounting records, other documents, and/orobservecertain processes and procedures being performed
Ask a range of questions - from formal written questions to informal oral questions - with senior individuals at our client organizations
Handle conflict resolution, manage expectations of a range of stakeholders (at varying levels of seniority), both clients and internally
Perform design effectiveness walkthroughs, and test the operational effectiveness of client internal controls
Make judgments on testing approaches for significant accounting estimates
Verify and test financial statements and supporting disclosures
Assuming a coaching performance management role that promotes staff development
Join and contribute to a high performing team that lives the PwC values
Instruct milestone training courses to our staff
Network in the local business community
Prepare and deliver competitive audit proposals
In addition, the Manager will be expected to develop industry and technicalexpertisein audit and assurance through written reports, managementpresentationsand the production ofhigh-qualitydeliverables.
WhatYou'llBring
Your skills, knowledge, and experiences are what set you apart.Here'swhat we look for:
Demonstrated progressive experience at the Manager level working with a range of external audit clients in a professional services firm
Qualified Canadian CPA or equivalent reciprocal/recognized designation
Excellent understanding of Canadian auditing standards. Knowledge of United States auditing standards and/or PCAOB is also considered
Knowledge of IFRS and ASPE, US GAAP considered an asset
Thorough technical skills and experienceregardingapplicable accounting reporting and auditing standards
Experience in the design of engagement procedures based on risk and materiality
Previousexperience in coaching and directing engagement teams
Excellent project management skills and ability to manage relationships at all levels within PwC and within the client's organization
Excellent communication (oral and written) and interpersonal skills that allow you to thrive in a team environment
Demonstrate an ability to multitask in a fast-paced and changing environment
A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives
This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.
The salary range for this position is $68,600 - $114,400. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.
Whyyou'lllove PwC
We'reinspiring and empowering our people to change the world. Powered by the latest technology,you'llbe a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:https://jobs-ca.pwc.com/ca/en/life-at-pwc
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations,Metisand Inuit Peoples. We recognize the systemic racism,colonialismand oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Accounting and Financial Reporting Standards, Accounting Policies, Active Listening, Analytical Thinking, Artificial Intelligence (AI) Platform, Auditing, Auditing Methodologies, Client Management, Coaching and Feedback, Communication, Compliance Auditing, Complying With Regulations, Creativity, Data Analysis and Interpretation, Data Ingestion, Data Modeling, Data Quality, Data Security, Data Transformation, Data Visualization, Embracing Change, Emotional Regulation, Empathy {+ 29 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
We're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons a repondre a vos besoins tout au long du processus de demande d'emploi, d'entrevue et d'embauche. Si vous avez besoin de mesures d'adaptation pour etre parfaitement a l'aise, faites-le-nous savoir a l'etape de la demande d'emploi.L'utilisation de l'intelligence artificielle (IA) dans le domaine du recrutement en est a ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. A certains stades de notre processus de recrutement, nous comptons sur l'IA pour ameliorer votre experience. Par exemple, pendant l'examen du curriculum vit ou l'elaboration d'une liste de recommandations personnalisees, un agent conversationnel pourrait vous demander des precisions ou fixer avec vous un rendez-vous pour l'entrevue. L'IA nous aide a mieux lutter contre les prejuges, car l'evaluation des candidats se fait de facon juste et equitable, sans que les informations d'identification comme le nom ou le sexe soient connues. Elle nous permet egalement de mieux reperer les bons candidats pour un poste et d'evaluer le lien entre leurs competences, leur experience et leurs chances de reussir chez PwC Canada. Bien que l'IA facilite certaines etapes de notre processus de recrutement, les decisions finales d'embauche sont toujours prises par des personnes. Pour en savoir plus sur l'utilisation et la protection de vos donnees personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).