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Resolution Manager Jobs in Georgia (NOW HIRING)

ApolloMD

Payer Dispute Analyst (57547)

Atlanta, GA · On-site

Manage designated aspects of the No Surprises Act IDR and state dispute resolution processes, from case initiation through final payer determination. * Prepare and submit Final Offers through the CMS ...

New

RELX

Technical Account Manager

Alpharetta, GA

$78K - $130K/yr

Validate defect corrections and confirm resolution with customers * Escalate unresolved issues or confirmed defects to the Support Manager and Product Managers as needed * Collaborate closely with ...

HighGround

Regional Human Resources Manager

Bogart, GA · On-site

$85K - $95K/yr

Lead and manage complex employee relations matters, including workplace investigations, disciplinary actions, and conflict resolution. * Manage recruiting and onboarding processes for hourly and ...

Delta Group

Field Operations Manager

Buford, GA · Remote

Identify deployment challenges, troubleshoot field issues, collaborate with internal teams, and communicate operational updates, delays, and escalations to ensure timely resolution. * Manage ...

Delta Group

Field Operations Manager

Buford, GA · On-site

$55K - $75K/yr

Identify deployment challenges, troubleshoot field issues, collaborate with internal teams, and communicate operational updates, delays, and escalations to ensure timely resolution. * Manage ...

BWC Terminals

Terminal Manager Trainee

Savannah, GA · On-site

Identify operational or safety issues, escalate as appropriate, and assist in resolution. * Manage multiple tasks, meet deadlines, and adapt to changing operational priorities. * Maintain regular ...

Hyundai Capital

Loss Mitigation Associate

Atlanta, GA · On-site

$39K - $58K/yr

HOW YOU WILL MAKE AN IMPACT 1. Portfolio Management, Account Research & Resolution * Manage an assigned portfolio of delinquent accounts ranging from 80 days past due to charge-off, applying ...

Home Depot

Analyst, Gift Card Sales

Atlanta, GA · On-site

This role helps manage day-to-day program activities, sales reporting, partner coordination, customer and issue resolution, and process improvement efforts that enable profitable growth and a ...

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Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Georgia? The most popular types of Resolution jobs in Georgia are:
What are popular job titles related to Resolution Manager jobs in Georgia? For Resolution Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Georgia look for? The top searched job categories for Resolution Manager jobs in Georgia are:
What cities in Georgia are hiring for Resolution Manager jobs? Cities in Georgia with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Payer Dispute Analyst (57547)

ApolloMD

Atlanta, GA • On-site

Full-time

Posted 3 days ago

New

Job description

About ApolloMD

ApolloMD partners with more than 100 hospitals nationwide to provide integrated, multispecialty physician, APC and practice management services in Emergency Medicine, Hospital Medicine, Anesthesia, and Revenue Cycle Management. Our high touch, solution-based approach emphasizes quality, efficiency, communication and patient experience. ApolloMD works collaboratively with partner facilities to implement best practices and process improvement across the board in a cost-effective manner. Learn more about our growing team at apollomd.com.

Position Summary
The Payer Dispute Analyst supports the organization's efforts to resolve disputes with payers. This role focuses heavily on the Independent Dispute Resolution (IDR) process under the No Surprises Act and state dispute resolution processes, while maintaining flexibility to handle additional payer dispute matters and processes as needed. The Analyst will review and analyze claims for reimbursement and work collaboratively with internal teams and external entities to secure appropriate reimbursement.

Key Responsibilities

  •  Review, analyze, and interpret claims data to ensure accurate payment in alignment with applicable policies and regulatory requirements.
  • Research and prepare reports identifying trends, recurring issues, and high-level reimbursement concerns.
  • Manage designated aspects of the No Surprises Act IDR and state dispute resolution processes, from case initiation through final payer determination.
  • Prepare and submit Final Offers through the CMS portal, ensuring accuracy and strict adherence to regulatory deadlines.
  • Oversee the resolution process for claims in dispute, including documentation, submission, and follow-up to ensure proper reimbursement.
  • Compile and organize supporting materials including Position Statements (Briefs), Good Faith Negotiation documents, and relevant clinical documentation.
  • Track submission timelines and proactively manage deadlines to ensure timely case processing.
  • Maintain comprehensive, audit-ready records of all dispute submissions and outcomes.
  • Collaborate with legal, revenue cycle, and clinical teams to support dispute strategies and documentation needs.
  • Maintain up-to-date knowledge of payer policies, state/federal regulations, and industry best practices related to dispute resolution.
  • Assist in developing process improvements to enhance efficiency, accuracy, and compliance.
  • Support special projects and other duties as assigned to meet departmental and organizational objectives.

Qualifications
Required

  • 2+ years of experience in healthcare claims, payer disputes, or revenue cycle.
  • Strong organizational skills with the ability to manage multiple priorities in a high-volume, fast-paced environment.
  • Excellent verbal and written communication skills.
  • Proactive, team-oriented mindset with a high degree of professionalism.
  • Strong problem-solving and analytical abilities.
  • Proficiency in Microsoft Excel and other Microsoft Office applications.
  • High School Diploma or equivalent required; Bachelor's degree preferred.

Preferred

  • Working knowledge of the No Surprises Act and federal IDR processes.
  • Experience with accounts receivable, payer disputes, or legal disputes.
  • Familiarity with the Athena billing system.
  • Experience with state dispute resolution processes or similar payer dispute workflows.
  • Background in medical billing, claims processing, or payer-provider dispute resolution.

Core Competencies

  • Exceptional attention to detail and organizational discipline.
  •  Ability to manage competing priorities and strict regulatory deadlines.
  • Genuine interest in healthcare policy, revenue cycle, or compliance.
  • Strong cross-functional collaboration and communication skills.
  • Analytical mindset with the ability to review and interpret complex claims data.
     

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