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Resolution Manager Jobs in Georgia (NOW HIRING)

Team Pest USA

Sales/Service Manager

Augusta, GA · On-site

$50K - $75K/yr

Handle customer concerns and ensure timely resolution * Manage fleet, service agreements, and required reporting Qualifications * Proven sales experience with a track record of closing new business

Synovus

Resolution Planning Analyst

Atlanta, GA · On-site

Conducts ad hoc financial analyses to aid senior management in the decision making process impacting both the short and long term financial stability of the firm. * Participates in the development ...

ApolloMD

Payer Dispute Analyst (57547)

Atlanta, GA · On-site

Manage designated aspects of the No Surprises Act IDR and state dispute resolution processes, from case initiation through final payer determination. * Prepare and submit Final Offers through the CMS ...

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Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Georgia? The most popular types of Resolution jobs in Georgia are:
What are popular job titles related to Resolution Manager jobs in Georgia? For Resolution Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Georgia look for? The top searched job categories for Resolution Manager jobs in Georgia are:
What cities in Georgia are hiring for Resolution Manager jobs? Cities in Georgia with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

General Manager

Brothers That Just Do Gutters - Savannah

Savannah, GA • On-site

$70K - $100K/yr

Full-time

Re-posted 14 days ago

Job description

As a General Manager, this role is the primary integrator for the organization, listening closely to the owner’s vision and mapping out a plan to achieve it. The GM brings creative roadmaps to the owner, including detailed plans for achieving the annual and long-term plans. The GM is responsible for the output of all the people on their team. This will require creating, maintaining, and improving the systems and processes the team uses, as well as gaining the type of buy-in that animates them at peak performance. This role is responsible for all business operations with the exception of sales and marketing. Determine and delegate to staff; which consists of administrative, operational, administration and field employees. To receive regular reports from staff and project updates from field personnel
  • Overseeing daily business operations
  • Developing and implementing growth strategies
  • Training low-level managers and staff
  • Creating and managing budgets
  • Improving revenue
  • Hiring employees
  • Evaluating performance and productivity
  • Analyzing accounting and financial data
  • Researching and identifying growth opportunity
  • Generating reports and giving presentations

Behaviors and Habits needed for success in this role:
  • Urgency around results 
  • Task management, prioritizing
  • Clear Direction 
  • Proactive communication: formal and informal, frequent 
  • Issue Collection and resolution management 
  • Delegate, instruct and follow up 
  • Structure and consistency
  • Comfort with conflict, conflict resolution
  • Appreciation for customer service
  • Ability to integrate Various company functions and departments
  • Exercise Influence

Reporting and Accountabilities required of this role: 
  • Weekly Financial review with the President to review KPIs
  • Monthly Financial Review to discuss variances, issues, and forecasting
  • Annual Budget meetings
  • Mid-Year Reforecasting meeting

When we invest in our employees, we create a rewarding, satisfying culture that fosters rapid personal and professional advancement. Happy employees lead to better experiences for our customers, a better community for us to live and work in, and a better world. Let’s be better!
Apply today!