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Resolution Manager Jobs in California (NOW HIRING)

Linde Group

Branch Manager

Tulare, CA

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Linde

Branch Manager

Corona, CA · On-site

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Linde Group

Branch Manager

Santa Clarita, CA

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Linde Group

Branch Manager

San Leandro, CA

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Linde

Branch Manager

San Leandro, CA · On-site

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Linde

Branch Manager

Tulare, CA

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Linde Group

Branch Manager

Corona, CA

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Linde

Branch Manager

Santa Clarita, CA · On-site

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Prosum

Project Manager

El Segundo, CA

Take point on key projects and issues and drive them to resolution.Manage and become a respected leader of a cross-functional team in a highly matrixed organization.Actively monitor project risks and ...

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Resolution Manager information

What jobs pay $500,000 a year in the US?

Resolution Managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized surgeons, or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, and sometimes ownership or leadership positions. Compensation at this level is rare and usually involves bonuses, profit sharing, or equity components.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a resolution manager?

A resolution manager is a professional responsible for addressing and resolving customer issues, complaints, or disputes efficiently. They often coordinate with other departments, utilize problem-solving skills, and may use customer relationship management (CRM) tools to ensure timely solutions and maintain customer satisfaction.

What is the 3 month rule for jobs?

The 3 month rule for jobs often refers to a probationary period, typically lasting three months, during which an employer evaluates a Resolution Manager's performance and suitability for the role. During this time, employees may have limited job security and benefits, and successful completion can lead to permanent employment status. This period also allows the employer to assess skills, adaptability, and fit within the team.

Is a CSA job stressful?

A Customer Service Associate (CSA) role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics may contribute to job stress, but some employers offer training and support to help manage workload and reduce stress levels.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in California? For Resolution Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in California look for? The top searched job categories for Resolution Manager jobs in California are:
What cities in California are hiring for Resolution Manager jobs? Cities in California with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in California as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.
Billing Problem Resolution Supervisor

Billing Problem Resolution Supervisor

United Westlabs

Santa Ana, CA • On-site

$65K - $80K/yr

Full-time

Medical

Posted 13 days ago

Job description

Billing Problem Resolution Supervisor

Full-time | Santa Ana, CA | hybrid on-site/remote, based on business demand

Position Summary

The Billing Problem Resolution (BPR) Supervisor leads a team of Billing Problem Resolution Specialists responsible for investigating and resolving patient billing concerns, insurance payment issues, eligibility problems, claim status inquiries, denial-related questions, balance disputes, and service recovery requests. This role combines customer service leadership with revenue cycle expertise to improve patient satisfaction, reduce escalations, accelerate issue resolution, and identify root causes impacting reimbursement.

The BPR Supervisor oversees daily operations, staff development, quality assurance, call center performance, workflow optimization, and cross-department collaboration to ensure accurate and timely resolution of billing-related inquiries.

Essential Duties and Responsibilities

Team Leadership

  • Supervise Customer Service Representatives and Billing Problem Resolution Specialists.
  • Monitor productivity, quality, and service levels.
  • Conduct coaching, training, and performance evaluations.
  • Manage escalated patient and client complaints.
  • Develop departmental workflows and standard operating procedures.

Revenue Cycle Analysis

  • Review complex patient billing concerns.
  • Analyze claims, remittance data, denials, adjustments, and payment posting activity.
  • Identify root causes of recurring billing issues.
  • Coordinate resolution efforts with Eligibility, Billing, Compliance, Operations, and IT.
  • Escalate systemic issues affecting reimbursement or patient satisfaction.

Operational Oversight

  • Monitor call center metrics and resolution outcomes.
  • Develop reporting dashboards and performance metrics.
  • Lead service recovery initiatives.
  • Support implementation of new technologies and workflow automation.
  • Identify training opportunities based on inquiry trends.

Continuous Improvement

  • Analyze patient complaints and billing trends.
  • Recommend process improvements.
  • Participate in special projects and revenue recovery initiatives.
  • Support automation efforts, self-service tools, and digital patient engagement solutions.

Qualifications

  • Bachelor's degree preferred.
  • 5+ years healthcare revenue cycle experience
  • 2+ years leadership experience.
  • Strong understanding of:
    • Insurance billing
    • Eligibility verification
    • Coordination of Benefits (COB)
    • Medical necessity
    • Denial management
    • Patient responsibility calculations
    • Payment posting
  • Experience with call center operations required.
  • Strong analytical and problem-solving skills.

Qualified candidates are invited to submit a resume for consideration.


United WestLabs is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace.