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Resolution Manager Jobs in California (NOW HIRING)

Prosum

Project Manager

El Segundo, CA

Take point on key projects and issues and drive them to resolution.Manage and become a respected leader of a cross-functional team in a highly matrixed organization.Actively monitor project risks and ...

CDM Smith

Manager, Quality

Rancho Cucamonga, CA

Develops and commissions proper identification and resolution management system (s) for implementation and measurement of overall Quality Management Plan using metrics and statistical means and ...

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Resolution Manager information

See California salary details

$24K

$66.1K

$126.3K

How much do resolution manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for resolution manager in California is $66,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,148.00 and $80,296.00 per year, depending on experience, location, and employer.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in California? For Resolution Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in California look for? The top searched job categories for Resolution Manager jobs in California are:
What cities in California are hiring for Resolution Manager jobs? Cities in California with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in California as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $66,097 per year, or $31.8 per hour.
Technical Project Manager Lab

Technical Project Manager Lab

E-Solutions

Sunnyvale, CA

Other

Posted 9 days ago

Job description

TPM who can manage a lab program:
Sunnyvale, CA
6 Months+
  • Lead end-to-end program management for GFiber lab operations, ensuring alignment with release timelines and business priorities.
  • Plan, track, and drive execution across lab setup, device readiness, network availability, and test cycles.
  • Coordinate with QA, engineering, lab ops, and vendor teams to ensure seamless delivery and issue resolution.
  • Manage risks, dependencies, and escalations; provide clear status updates to stakeholders through dashboards and reviews.
  • Drive process improvements, resource optimization, and productivity initiatives across lab operations.
  • Own governance, reporting, and roadmap planning to ensure scalable, efficient, and high-quality lab program execution.

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