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$13

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$55

How much do resolution group jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for resolution group in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

How does a Resolution Group professional typically collaborate with other departments to resolve complex customer issues?

Resolution Group professionals frequently work cross-functionally with departments such as Customer Service, Technical Support, and Product Management to address and solve complex customer concerns. They often act as a bridge, gathering detailed information, coordinating meetings, and ensuring each stakeholder is aligned on the solution path. This collaboration helps to expedite resolutions and improve customer satisfaction, while also providing valuable insights to internal teams for process improvement. Strong communication and organizational skills are essential for success in this collaborative environment.

What is the difference between Resolution Group vs Customer Service Representative?

AspectResolution GroupCustomer Service Representative
CredentialsTypically requires relevant certifications or training in conflict resolution or technical supportUsually requires customer service or communication skills, sometimes with basic certifications
Work EnvironmentOften in call centers, support centers, or corporate offices handling complex issuesPrimarily in retail, call centers, or service desks assisting customers directly
Employer & Industry UsageCommon in tech, telecom, and corporate sectors for issue resolution teamsWidespread across retail, hospitality, and service industries

The Resolution Group typically handles complex problem-solving and technical issues within organizations, requiring specialized training. Customer Service Representatives focus on assisting customers with general inquiries and basic support. While both roles involve communication skills, the Resolution Group often deals with more technical or escalated issues, making their responsibilities more specialized.

What are Resolution Groups?

Resolution Groups are specialized teams or units within an organization that are responsible for investigating, managing, and resolving complex issues, complaints, or disputes. They typically handle escalated cases that require in-depth analysis, collaboration among different departments, or special expertise. Members of a Resolution Group often work to ensure customer satisfaction, regulatory compliance, and the timely closure of cases. These groups are commonly found in industries like finance, customer service, and IT, where effective resolution of issues is critical to business operations.

What are the key skills and qualifications needed to thrive as a Resolution Group specialist, and why are they important?

To thrive as a Resolution Group specialist, you need strong problem-solving abilities, analytical skills, and a background in customer service or dispute resolution, often supported by relevant experience or training. Familiarity with case management systems, CRM software, and documentation tools is typically required. Excellent communication, negotiation, and emotional intelligence set top performers apart in this field. These competencies are crucial for efficiently resolving client issues, maintaining positive relationships, and ensuring organizational standards are upheld.
More about Resolution Group jobs
What states have the most Resolution Group jobs? States with the most job openings for Resolution Group jobs include:
What job categories do people searching Resolution Group jobs look for? The top searched job categories for Resolution Group jobs are:
Resolution Group jobs near you
Infographic showing various Resolution Group job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 9% Part Time, and 15% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Tax Resolution Specialist

Benaiah Consulting Group. LLC

Seattle, WA • Remote

$110K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Remote | $80,000-$130,000 DOE | Full-Time

URGENT OPPORTUNITY - IMMEDIATE FILL

If you have been waiting for the right move, this is it - do not let this one pass you by.

Why This Role Is Different

Most tax resolution roles put you in a grind - high caseloads, little support, and a culture that treats overtime as the baseline. This one is different.

Our client is a high-growth, "Locally-Owned" SMB CPA and advisory firm that has posted 35-45% year-over-year growth for six consecutive years. They have built something genuinely rare: a firm where busy season stays under 45-50 hours per week, turnover runs below 8% in an industry averaging 18-22%, and the culture actually walks the walk on family and work-life balance.

They are growing fast and need a Tax Resolution Specialist who can hit the ground running and make an immediate impact.

About the Firm

This is a well-established CPA and advisory firm with a loyal and growing client base. Over the past six years, they have consistently grown 35-45% year over year while maintaining a culture that most firms only talk about:

• Turnover under 8% - roughly one-quarter of the industry average

• Busy season capped at under 50 hours per week for their professionals

• Family is a genuine priority, not a tagline

• 100% employer-paid benefits, 401(k), and unlimited PTO

• Compensation that has consistently been at or above market

People stay here. That does not happen by accident.

The Role

As the Tax Resolution Specialist, you will be the firm's dedicated expert for tax controversy, collections, and IRS and state resolution matters. This is a high-autonomy, high-impact role for someone who knows this space well and is ready to own it.

You will:

• Represent individual and business entity clients before the IRS and state taxing authorities

• Negotiate Offers in Compromise (OICs), installment agreements, and penalty abatements

• Handle voluntary disclosure matters at federal and state levels

• Analyze complex tax liabilities and develop tailored resolution strategies

• Advise clients on options, timelines, and risks with clarity and confidence

• Navigate CDP hearings, trust fund recovery matters, and collection due process procedures

• Collaborate with the firm's compliance and planning teams for holistic client service

• Stay current on IRS collections procedures, CSED rules, and evolving state requirements

What You Bring

Required:

• Active EA, CPA, or JD licensure - required for IRS representation

• 5-10+ years of experience in tax resolution, controversy, or collections

• Hands-on experience negotiating OICs and installment agreements

• Strong working knowledge of IRS collections process, IRM procedures, and CSED calculations

• Experience representing both individual (1040) and entity (1120/1065/etc.) clients

• Excellent written and verbal communication - you can clearly explain complex issues to stressed clients

• Self-directed and organized - you can manage a caseload remotely with minimal hand-holding

Preferred:

• Multi-state resolution and voluntary disclosure program experience

• Background in a CPA firm, tax advisory, or boutique resolution practice

• Familiarity with tax software platforms commonly used in CPA environments

Compensation and Benefits

• Base Salary: $80,000-$130,000, depending on experience and level

• Benefits: 100% employer-paid medical, dental, and vision

• Retirement: 401(k) plan

• Time Off: Unlimited PTO

• Location: Fully remote - work from anywhere in the United States

The Bottom Line

If you are a tax resolution professional who is tired of the chaos, the burnout, and firms that talk a good game but do not deliver - this is a different kind of opportunity. The growth is real. The culture is real. The benefits and compensation are competitive. And the need is urgent.

This is the move. Apply now.

To be considered, submit your resume and a brief note about your resolution experience. Qualified candidates will be contacted promptly.