Resolution Coordinator Jobs in Ruffin, NC (NOW HIRING)

Job Description

Our Company is preparing for the potential U.S. launch of an oncology mRNA-based individualized neoantigen therapy for early stage melanoma which involves operational complexities for treatment sites and requires close coordination with cross-functional partners. To ensure site readiness and support consistent site execution, we are building a dedicated team of field-based operational roles to help educate treatment sites on the practical, logistical, and operational requirements necessary to onboard the product effectively, inform treatment sites about helpful workflows and tools related to this product , and sustain reliable end-to-end execution through steady-state operations following potential FDA approval.

The Associate Director Oncology Treatment Site Lead (TSL) is the primary field-based point of contact for operational information and support for product treatment sites. This role educates and supports sites so that they can consistently execute the end-to-end product operational journey-from onboarding and readiness through ordering workflow execution and steady-state operations. TSLs will help support sites by educating them about necessary processes, answering questions about operational issues, and supporting a reliable, seamless experience across the treatment journey. The TSL is focused on operational and process support, and not clinical treatment information.

This role requires strong knowledge of treatment-site operations, the ability to navigate complex cross-functional workflows, and the ability to align internal and external stakeholders to support reliable end-to-end site execution as well as timely issue resolution.

This is a field-based, customer-facing, non-demand generating and non-promotional role. The Associate Director Oncology Treatment Site Lead (TSL) role will have responsibility for accounts in the Carolinas territory, which includes NC. The candidate must reside in the designated geographic territory.

Primary Activities & Responsibilities include and are not limited to the following:

• Lead the onboarding and readiness support process for product treatment sites, ensuring treatment sites are educated on the workflow, system setup, and operational requirements

• Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support

• Help ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey

• Serve as the product operational subject matter expert for your assigned treatment sites and provide support regarding the product process, operations, and logistics.

• Act as the primary point of contact for operational issues, triaging and appropriately addressing issues through crossfunctional coordination and defined processes

• Appropriately collaborate with cross-functional oncology field teams (as approved) to support coordinated, compliant engagement and a consistent experience for product treatment sites.

• Build trusted business relationships with site operational leaders by delivering consistent, reliable, and responsive operational support.

• Utilize our company generated data and dashboards to assess appropriate site operational metrics (as approved) and identify opportunities for operational improvement.

• Synthesize site feedback and process insights to help HQ teams enhance communication, operational workflows, resources and education.

Qualifications:

• Bachelor's degree required

• Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration

• Strong understanding of the healthcare ecosystem

• Proven track record of working with provider organizations and operational stakeholders to implement workflows for complex therapies

• Ability to operate effectively in "white space" environments with evolving processes, unclear paths, and multiple dependencies

• Strong operational problem-solving skills, including identifying process friction points, diagnosing root causes, and coordinating next steps with appropriate stakeholders

• Ability to build and develop meaningful customer relationships with operational stakeholders at treatment sites

• Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines

• Strong leadership skills and ability to collaborate in cross-functional, matrix organizations

• Ability to travel ~50%

• Valid driver's license.

Preferred

• Experience supporting site activation/readiness and operational support for advanced therapies (e.g. cell therapies, gene therapies, radioligand therapies)

• Experience working with complex oncology workflows

• Experience working with large oncology systems and navigating multiple stakeholder groups across a single enterprise

Required Skills:

Preferred Skills:

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Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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