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Resolution Coordinator Jobs in Ruffin, NC (NOW HIRING)

gpac

Customer Service Representative

Mebane, NC · On-site

$13.75 - $18.75/hr

Service Coordination: Work closely with the operations and dispatch teams to ensure smooth service delivery and timely resolution of service issues. * Follow-Up: Conduct follow-up calls and emails to ...

New

Apex Systems

Senior Mechanical Engineer

Summerfield, NC · On-site

$93K - $123K/yr

... resolution, and technical documentation. 5+ years of experience supporting mission-critical ... Design & Construction Coordination Collaborate with engineering, design, construction, and ...

New

Banyan Search

AP Accounting Manager

Greensboro, NC · On-site

$63K - $86K/yr

... Ensure timely resolution of internal and external inquiries related to payables • Manage ... coordination • Maintain accurate documentation and support audit and reporting needs • Assist ...

Banyan Search

AP Accounting Manager

Greensboro, NC

$63K - $86K/yr

... Ensure timely resolution of internal and external inquiries related to payables · Manage ... coordination · Maintain accurate documentation and support audit and reporting needs · Assist ...

JetZero

Senior Structural Test Engineer

Greensboro, NC

$97K - $132K/yr

Lead real-time test execution, including monitoring, troubleshooting, and coordination with engineering and operations teams. * Perform and oversee post-test data analysis, discrepancy resolution ...

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Resolution Coordinator information

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$10

$22

$43

How much do resolution coordinator jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for resolution coordinator in Ruffin, NC is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $25.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution coordinator?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

What is a resolution coordinator?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

How does a resolution coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.
What cities near Ruffin, NC are hiring for Resolution Coordinator jobs? Cities near Ruffin, NC with the most Resolution Coordinator job openings:
Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in Ruffin, NC as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $47,652 per year, or $22.9 per hour.

Customer Service Representative

gpac

Mebane, NC • On-site

$13.75 - $18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Job Description
Company Overview: Our client, a leading waste management company, is looking for a friendly and dedicated Customer Service Representative to join their team. The company is committed to providing excellent waste collection and recycling services, and the Customer Service Representative plays a vital role in ensuring customer satisfaction and maintaining strong client relationships.
Job Summary: The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, processing orders, and resolving any issues related to waste collection services. This role requires excellent communication skills, a customer-first mindset, and the ability to manage multiple tasks efficiently. The ideal candidate will have experience in customer service, preferably in the waste management or logistics industry.
Key Responsibilities:
  • Customer Interaction: Respond to customer inquiries via phone, email, and chat, providing accurate information about services, billing, and other inquiries.
  • Order Processing: Enter and process customer orders for waste collection services, ensuring all details are correct and that orders are fulfilled on time.
  • Issue Resolution: Handle customer complaints and issues, working to resolve them quickly and effectively, and escalating to the Customer Service Manager when necessary.
  • Account Management: Update and maintain customer account information, including contact details, service preferences, and payment methods.
  • Billing Support: Assist customers with billing questions, discrepancies, and payment processing, coordinating with the billing department as needed.
  • Service Coordination: Work closely with the operations and dispatch teams to ensure smooth service delivery and timely resolution of service issues.
  • Follow-Up: Conduct follow-up calls and emails to ensure customer satisfaction and address any further concerns.
  • Reporting: Document all customer interactions, issues, and resolutions in the company’s CRM system, providing reports to the Customer Service Manager as required.
  • Continuous Improvement: Provide feedback to management on recurring customer issues or suggestions for improving customer service processes.
Qualifications:
  • Experience: Minimum of 1-2 years of experience in customer service, preferably in the waste management, logistics, or a related industry.
  • Education: High school diploma or equivalent required; additional training or certification in customer service is a plus.
  • Skills:
    • Strong communication and interpersonal skills.
    • Excellent problem-solving abilities and attention to detail.
    • Ability to manage multiple tasks and prioritize effectively.
    • Proficient in using CRM software and other customer service tools.
    • A customer-centric attitude with a focus on delivering exceptional service.
  • Work Environment: Ability to work in a fast-paced environment, handling a high volume of customer interactions.
Benefits:
  • Competitive salary with potential for bonuses.
  • Health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and career growth.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
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About GPAC

Sourced by ZipRecruiter

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Sioux Falls, SD, US

Year founded

1990

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