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Resolution Coordinator Jobs in Georgia (NOW HIRING)

St. Joseph's/Candler

Care Coordinator - CH

Savannah, GA · On-site

$32.75/hr

* Position Summary * The Care Coordinator assumes responsibility and accountability for the ... Collaborates with Social Workers for complex-patient problem resolution. Resolves outstanding or ...

St. Joseph's/Candler

Care Coordinator - CH

Savannah, GA · On-site

$32.75/hr

* Position Summary * The Care Coordinator assumes responsibility and accountability for the ... Collaborates with Social Workers for complex-patient problem resolution. Resolves outstanding or ...

St Joseph'S/Candler

Care Coordinator - CH

Savannah, GA · On-site

$18 - $24.25/hr

* Position Summary * The Care Coordinator assumes responsibility and accountability for the ... Collaborates with Social Workers for complex-patient problem resolution. Resolves outstanding or ...

JAMS, Inc.

Case Coordinator

Atlanta, GA · On-site

$18.50 - $25/hr

Coordinates case administration and case management within the case management team. Provides ... Knowledge of Panelists' practice preferences in the local Resolution Center (RC). (Preferred ...

JAMS, Inc.

Case Coordinator

Atlanta, GA · On-site

$49K - $64K/yr

Coordinates case administration and case management within the case management team. Provides ... Knowledge of Panelists' practice preferences in the local Resolution Center (RC). (Preferred ...

JAMS, Inc.

Case Coordinator

Atlanta, GA · On-site

$49K - $64K/yr

Coordinates case administration and case management within the case management team. Provides ... Knowledge of Panelists' practice preferences in the local Resolution Center (RC). (Preferred ...

DPR Construction

QAQC Coordinator

Atlanta, GA · On-site

Issue resolution by coordination with OFCI/MOFE leads, trade partners, client, 3rd parties, and vendors. * Run schedule coordination meetings with the DPR & Trade Partner Production as well as ...

ServiceMaster

Claims Coordinator

Tifton, GA · On-site

$30K - $40K/yr

The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all ... Manages Customer Service issues and complaints, documenting actions and resolution * Understanding ...

DPR Construction

QAQC Coordinator

Atlanta, GA · On-site

Issue resolution by coordination with OFCI/MOFE leads, trade partners, client, 3rd parties, and vendors. * Run schedule coordination meetings with the DPR & Trade Partner Production as well as ...

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Resolution Coordinator information

What are the key skills and qualifications needed to thrive as a resolution coordinator?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

What is a resolution coordinator?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

How does a resolution coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.
What are the most commonly searched types of Resolution jobs in Georgia? The most popular types of Resolution jobs in Georgia are:
What are popular job titles related to Resolution Coordinator jobs in Georgia? For Resolution Coordinator jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Resolution Coordinator jobs in Georgia look for? The top searched job categories for Resolution Coordinator jobs in Georgia are:
What cities in Georgia are hiring for Resolution Coordinator jobs? Cities in Georgia with the most Resolution Coordinator job openings:
Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in Georgia as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Care Coordinator - CH

St. Joseph's/Candler

Savannah, GA • On-site

$32.75/hr

Full-time

PTO

Posted 6 days ago

St. Joseph's/Candler Health System rating

7.0

Company rating: 7.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

  • Position Summary
    • The Care Coordinator assumes responsibility and accountability for the collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet an individual's medical and psychosocial needs, using communication and available resources to insure quality, cost-effective outcomes. Closely monitors length of stay for all assigned patients.
  • Education
    • Bachelor's Degree in Nursing - Preferred or Master's Degree in Social Work - Preferred
  • Experience
    • 1-2 Years if nursing or social work experience - Required
    • 3 - 5 Years of case management experience in acute care setting - Preferred
  • License & Certification
    • Professional License with State of Practice - Required for Nurse; Preferred for Social Worker
    • National Certification in Case Management - Preferred
  • Core Job Functions
    • Performs brief assessment, readmission risk assessment, and 6 clicks mobility assessment within one business day of admission. Discuss discharge-planning needs with patient, family, and care team to determine most effective coordination of resources. Ensures patient/family/caregiver is aware of and agreeable to expected day of discharge. Reassess and document updates to discharge plan every 2 days including patient understanding or refusal of plan.
    • Collaborates with Social Workers for complex-patient problem resolution. Resolves outstanding or unanticipated discharge issues through communication with patient, family, and care team. Schedule regular family conferences to maintain communication. Present and discuss high-risk complex patients at high risk LOS / Complex Care rounds with CCC leadership. Discuss barriers with the attending physician and if unsuccessful, escalate to leadership and Physician Advisor.
    • Attends MDRs per department standard operating procedure. Provides GMLOS, actual LOS, and expected date of discharge for every patient each day. Focus MDR team's attention on identifying barriers to discharge and creating plan of action to address the barriers. Provide insights on appropriate patients status and level of care. Review action items created during MDRs at the daily 2pm touchpoint meetings to determine resolution versus need for additional action
    • Identifies patients who are readmissions or at high risk of extending their stay beyond the GMLOS and take actions to minimize avoidable days. Documents avoidable days per department standard operating procedure.
    • Proactively interacts with Utilization Management team and attending physicians to review admission status and prevent inpatient denials. Prioritize review of SDC and Observation patients to determine if ready for discharge. Follows payer requirements and government regulations to ensure compliant, safe, and cost-effective care.
    • Identify anticipated discharge date for each patient each day. Provide insights on appropriate patient status and level of care throughout the patient stay to care team members during MDRs. Focus care team's attention on discharge planning, outliers and potential outliers. Present and discuss medical plan and transition plan of assigned patients at high risk LOS meetings.
    • Maintains communication with care team by checking voice mail and email at minimum every 2 hours, completes required documentation by the end of the workday, adheres to on-call schedule and works holidays/covers weekend WOW absences as scheduled, and provides handoffs by email to team members as patients transition through the continuum of care. Provides weekend / on-call / PTO handoff.

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