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Resolution Associate Jobs in Baltimore, MD (NOW HIRING)

Robert Half

Attorney/Lawyer

Towson, MD · On-site

$150K - $200K/yr

Position Overview The Senior Associate Attorney will play a key role in handling complex construction law matters, including contract drafting and negotiation, dispute resolution, litigation, risk ...

Latitude Inc

IT Associate

Baltimore, MD

$20 - $21/hr

The IT Associate shall manage SharePoint for the Company as well as support the Help Desk ... resolution, equipment setup/repair, assisting with network /server troubleshooting/patching ...

Express

Sales Associate

Towson, MD · On-site

$15 - $20.80/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Columbia, MD

$16 - $20.80/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express & Bonobos

Sales Associate

Bowie, MD

$13.50 - $18.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Bowie, MD · On-site

$13.50 - $18.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Annapolis, MD

$15 - $20.80/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express & Bonobos

Sales Associate

Annapolis, MD

$15 - $20.80/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Hanover, MD

$15 - $20.80/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express & Bonobos

Sales Associate

Towson, MD

$15 - $20.80/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Towson, MD

$15 - $20.80/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Columbia, MD · On-site

$16 - $20.80/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Hanover, MD · On-site

$15 - $20.80/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

Hanover, MD

$15 - $20.80/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Bowie, MD

$13.50 - $18.25/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express & Bonobos

Sales Associate

Columbia, MD

$16 - $20.80/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Annapolis, MD · On-site

$15 - $20.80/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Canton Car Wash

Sales Associate

Towson, MD · On-site

$13.50 - $18.25/hr

Greeter And Sales Associate At Canton Car Wash (CCW), we understand that consumers have many ... Serve as a point of contact for customer complaints and facilitate a resolution when possible in a ...

Aerotek

Business Operations Associate

Hanover, MD · On-site

$45K/yr

Building customer relationships, conflict resolution, professionalism, detail oriented, strong ... Essential Functions of the Business Operations Associate: • Management of customer accounts ...

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All JobsResolution Associate JobsResolution Associate Jobs in Baltimore, MD

Resolution Associate information

See Baltimore, MD salary details

$10

$17

$21

How much do resolution associate jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for resolution associate in Baltimore, MD is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $18.41 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Resolution Associate typically does not earn $10,000 a month without specialized skills or experience. High-paying roles that can reach this level often involve sales, entrepreneurship, or technical fields such as software development or digital marketing, which may require self-education or certifications rather than a formal degree.

What skills do you need to be a resolution specialist?

A resolution associate needs strong communication and problem-solving skills to effectively address customer issues. Attention to detail, patience, and proficiency with customer service tools or CRM software are also important for success in this role.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include roles such as specialized surgeons, senior corporate executives, certain high-level consultants, and successful entrepreneurs. These positions often require advanced skills, extensive experience, and sometimes significant certifications or business ownership. Income levels vary based on industry, location, and individual performance.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What is the 3 month rule for jobs?

The 3 month rule for a Resolution Associate typically refers to a probationary period of three months during which performance, attendance, and adherence to company policies are evaluated. Successfully completing this period may lead to permanent employment, benefits, or advancement opportunities. It is common for employers to set this timeframe to assess new employees' suitability for the role.
What are popular job titles related to Resolution Associate jobs in Baltimore, MD? For Resolution Associate jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Baltimore, MD look for? The top searched job categories for Resolution Associate jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Resolution Associate jobs? Cities near Baltimore, MD with the most Resolution Associate job openings:
Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in Baltimore, MD as of June 2026, with employment types broken down into 1% As Needed, 52% Full Time, 43% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,008 per year, or $17.3 per hour.
Customer Service Associate

Customer Service Associate

Blind Industries and Services of Maryland

Baltimore, MD • On-site

$16.50 - $20/hr

Other

Posted 12 days ago

Job description

Customer Service Associate

This is a full-time position, Monday-Friday, 8:00am-4:30pm, in office. Pay Rate: $16.50-$20.00

Position Summary

The Customer Service Associate is responsible for providing exceptional service and support to customers by addressing inquiries, resolving concerns, and ensuring a positive customer experience. This role serves as a primary point of contact for customers, maintaining professionalism, accuracy, and efficiency while handling requests, processing transactions, and communicating information about products, services, and company policies. The Customer Service Associate collaborates with team members to meet organizational goals and promote customer satisfaction and retention.

Key Responsibilities

  • Respond to customer inquiries promptly via phone, email, live chat, or in person.
  • Receives, codes, and processes new customer orders, edits orders received for price and nomenclature and expedites delivery per customer request.
  • Maintains customer records by updating account information.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by working together in a collaborative effort.
  • Serves as a liaison with manufacturing and shipping personnel on orders.
  • Maintains files on orders and order documentation.
  • Resolve customer complaints or concerns efficiently and professionally.
  • Follow up with customers to ensure their needs are fully met.
  • Maintain knowledge of company products, services, and updates.

Knowledge and Skill Requirements

  • 1–2 years of customer service, retail, call center, or administrative experience required.
  • Experience using customer service software.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Friendly, empathetic, and patient approach with customers.
  • Ability to work independently and in a team environment.
  • Basic computer skills, including proficiency with Microsoft Office.
  • Ability to handle a fast-paced environment and manage time effectively.

Blind Industries and Services of Maryland is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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