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Resolution Associate Jobs in Baltimore, MD (NOW HIRING)

Wayfair

Inventory Control Associate

Aberdeen, MD · On-site

$20.50 - $25/hr

IC Warehouse Associate Location: Aberdeen, MD | Department: Inventory Control / Quality Assurance ... resolution. * Monitor and troubleshoot reports related to unavailable inventory, defects, and ...

Towson Car Wash LLC

Sales Associate

Towson, MD

$16 - $21/hr

... Associates for our new Towson location. This position is an important part of our customer ... Serve as a point of contact for customer complaints and facilitate a resolution when possible in a ...

Canton Car Wash

Sales Associate

Towson, MD · On-site

$16 - $19/hr

... Associates for our new Towson location. This position is an important part of our customer ... Serve as a point of contact for customer complaints and facilitate a resolution when possible in a ...

Express

Sales Associate Keyholder

Bowie, MD · On-site

$15 - $19.50/hr

... resolution or escalates further, communicating all issues and resolutions to Store Management ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

FirstCash, Inc.

Retail Sales Associate - 0089

Wheaton, MD · On-site

$17.65 - $20.75/hr

A Pawnbroker / Retail Sales Associate thrives on engaging with customers and assists with customer inquiries and problem resolution. The associates will work with a wide variety of jewelry and ...

chicosfas

Sales Associate - Soma

Towson, MD · On-site

$15 - $18.75/hr

The Sales Associate is responsible for supporting Management in promoting a customer and product ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

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Resolution Associate information

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How much do resolution associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for resolution associate in Baltimore, MD is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $18.41 per hour, depending on experience, location, and employer.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
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Resolution Associate jobs near you
Inventory Control Associate

Inventory Control Associate

Wayfair

Aberdeen, MD • On-site

$20.50 - $25/hr

Full-time

Re-posted 10 days ago

Wayfair rating

6.4

Company rating: 6.4 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

30th of 59 rated furniture retailers

Job description

IC Warehouse Associate

Location: Aberdeen, MD | Department: Inventory Control / Quality Assurance | Job Type: Full-time | Pay: $23.50 - $25.00 | Schedule: Night Shift


About the Role: Your Impact

As an IC Warehouse Associate, you are the guardian of inventory integrity and product quality within our fulfillment network. You play a crucial role in ensuring the accuracy of all stock and the quality of merchandise, which directly impacts customer satisfaction and reduces loss. This position requires meticulous attention to detail, advanced system work, and physical capability, all while operating in a fast-paced environment and adhering to strict safety protocols.


What You’ll Do (Core Responsibilities)

Your primary focus will be on inventory accuracy and quality control, which may require cross-training in other departments (Receiving, Shipping, Returns) to resolve discrepancies:


Inventory Control & Accuracy:


  • Perform comprehensive Cycle Counts (daily, weekly, monthly, quarterly) of warehouse locations to ensure systematic stock accuracy.

  • Investigate and resolve inventory discrepancies, including managing damaged, misplaced, or missing products from the moment the exception is detected until its resolution.

  • Monitor and troubleshoot reports related to unavailable inventory, defects, and adjustments to proactively identify and address stock issues.


Quality Assurance & Audits:


  • Perform quality inspections of inbound units and existing warehouse stock, assessing the condition of items and processing damaged or non-conforming items for disposition.

  • Complete putaway audits, relabel products as needed, and ensure proper documentation of quality issues (e.g., OS&D - Overage/Shortage/Damage).


Technology & Data:


  • Utilize Warehouse Management Software (WMS), handheld devices (e.g., Nexus), and systems like Excel/Google Sheets to sort data, track inventory, and process resolutions.


Material Handling Equipment (MHE) Operation:


  • Safely operate various MHE, including Order Pickers (Cherry Pickers) and Reach Trucks, to access and move stock for cycle counting, quality checks, and inventory resolution, often at high elevations.


Safety & Teamwork:


Adhere strictly to all safety procedures and guidelines and maintain a clean, organized work area (5S) to ensure safety and efficiency.


Collaborate with team members across departments to meet daily targets and support teams during peak volumes.


What You’ll Need

  • Physical Stamina: 

    • The ability to stand, walk, bend, lift, and work a full shift (8+ hours) in a dynamic, non-climate-controlled warehouse environment.

  • Lifting Capability: 

    • The ability to frequently lift and move merchandise up to 75 lbs. unassisted. Must be able to team lift up to 150 lbs..

  • Experience & Skills:

    • At least 1 year of experience with cycle counts is required.

    • Basic to intermediate computer skills, including proficiency with Outlook and Excel or Google Sheets.

    • PIV Certification (Cherry Picker/Reach Truck/Electric Pallet Jack) or willingness to be trained is often required.

  • Language & Reasoning: Ability to read and comprehend simple instructions, safety rules, and procedure manuals in English. Strong attention to detail and problem-solving skills are essential.

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
 
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For more information about applying for a career at wayfair, visit our FAQ page here.
 
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com. 

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About Wayfair

Sourced by ZipRecruiter

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

2002

Social media

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