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Resolution Associate Jobs in Baltimore, MD (NOW HIRING)

Crypto Trade Support Associate

Baltimore, MD · On-site

$17 - $21.75/hr

This is an Associate position at the P2 job level within Product Support & Services, which is ... break resolution, and trade adjustments/cancellations. Maintain accurate booking and audit trails ...

Retail Sales Associate, Key Holder

Annapolis, MD · On-site

$14.75 - $16.75/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

Retail Sales Associate, Key Holder

Annapolis, MD · On-site

$14.75 - $16.75/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

Retail Sales Associate, Key Holder

Glen Burnie, MD · On-site

$14.50 - $16.50/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

Retail Sales Associate, Key Holder

Glen Burnie, MD · On-site

$14.75 - $16.50/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

Retail Sales Associate, Key Holder

Glen Burnie, MD · On-site

$14.50 - $16.50/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

Retail Sales Associate, Key Holder

Annapolis, MD · On-site

$14.75 - $16.75/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

Sales Associate Keyholder

Bowie, MD · On-site

$15 - $19.50/hr

The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our ... Positively resolves customer service-related issues as they arise and determines a resolution or ...

The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our ... Positively resolves customer service-related issues as they arise and determines a resolution or ...

Inventory Control Associate

Aberdeen, MD · On-site

$20.50 - $25/hr

IC Warehouse Associate Location: Aberdeen, MD | Department: Inventory Control / Quality Assurance ... resolution. * Monitor and troubleshoot reports related to unavailable inventory, defects, and ...

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Resolution Associate information

See Baltimore, MD salary details

$10

$17

$21

How much do resolution associate jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for resolution associate in Baltimore, MD is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $18.41 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.
What are popular job titles related to Resolution Associate jobs in Baltimore, MD? For Resolution Associate jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Baltimore, MD look for? The top searched job categories for Resolution Associate jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Resolution Associate jobs? Cities near Baltimore, MD with the most Resolution Associate job openings:
Infographic showing various Resolution Associate job openings in Baltimore, MD as of May 2026, with employment types broken down into 1% As Needed, 67% Full Time, 31% Part Time, and 1% Temporary. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,008 per year, or $17.3 per hour.
Warehouse Associate (2nd Shift)

Warehouse Associate (2nd Shift)

Cardinal Health

Baltimore, MD • On-site

$20.95/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago


Cardinal Health rating

7.8

Company rating: 7.8 out of 10

Based on 309 frontline employees who took The Breakroom Quiz

131st of 865 rated healthcare providers


Job description

Schedule: Monday-Friday 3:00pm - 11:30pm (over time required based on business need)

Pay rate: $20.95 per hour (includes shift differential)

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 6/7/2026 ***if interested in opportunity, please submit application as soon as possible.**

What Warehouse Operations contributes to Cardinal Health

Warehouse Operations is responsible for performing/controlling a combination of manual or automated tasks necessary for the receipt, storage, and shipment of product. This may include functions of receiving, picking, packing, shipping, staging, transporting, storage, delivery, etc. Also responsible for the efficient flow of products from the point of product receipt from vendors to the shipment of products (via prescribed service parameters) to a variety of internal and external customers.

Job Summary

The Assoc Warehouse Ops assists on Inbound or Outbound activities as requested by the Warehouse Supervisor meeting quality, safety, productivity and operational standards. This job receives products in the Inbound section. As far as the outbound section, this job ships products.

Qualifications

  • High School diploma, GED or equivalent, or equivalent work experience, preferred.

  • Frequently lift up to 50 pounds.

  • Ability to bend, reach, stoop, lift and stand for entire shift.

  • Good verbal and written communication skills.

  • Comfort working with heights 20-30 feet regularly.

  • Previous material handling equipment experience (PIT) preferred.

  • Radio frequency (RF) scanner and/or voice to pick experience highly preferred.

  • Must be able to work overtime with little to no advance notice.

  • Willingness to learn to operate material handling equipment and rotate into various areas of the warehouse.

Responsibilities

  • Follow established Standard Operating Procedures (SOP's) to process orders including accurately picking, performing quality control checks, sorting, consolidating freight, building, and wrapping pallets, packing, loading, and preparing orders for shipment.

  • Ability to follow direction and change priorities while working independently or as a member of a team.

  • Pick large case items with material handling equipment or pick small unit of measure items and place on designated cart.

  • Cross-train in multiple areas of the warehouse and participate in projects as needed.

  • Utilize Warehouse Management System (WMS) to check in and/or send out products.

  • Drive material handling equipment as required by job duty. Example equipment in the facility may include order picker (cherry picker), forklift, reach truck, turret truck, pallet jack, and walkie rider.

  • Complete housekeeping and inventory control tasks and maintain a clean and safe work environment.

  • Work on routine assignments that require problem resolution.

  • Participate in associate meetings and communicate any concerns to management.

  • Adhere to site safety regulations including wearing required personal protective equipment such as steel toed safety shoes, and material handling equipment safety harness; accountable to Cardinal Health's EHS as well as QRA policies and procedures.

What is expected of you and others at this level

  • Applies acquired knowledge and skills to complete standard tasks

  • Readily learns and applies new information and methods to work in assigned area

  • Maintains appropriate licenses, training and certifications

  • Works on routine assignments that require some problem resolution

  • Works within clearly defined standard operating procedures and/or scientific methods

  • Adheres to all quality guidelines

  • Works under moderate degree of supervision

  • Work typically involves regular review of output by work lead or supervisor

  • Refers complex unusual problems to supervisor

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)


What Cardinal Health employees say

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About Cardinal Health

Sourced by ZipRecruiter

Cardinal Health Innovative Delivery Solutions With over 45 years of experience in helping hundreds of hospital and outpatient pharmacies, we provide access to best practice strategies and tactics to control costs, improve workflow and enhance safety. Cardinal Health Innovative Delivery Solutions is one of the largest employers of acute-care pharmacist in the United States. Cardinal Health is the employer of choice for pharmacists because we offer a variety of career opportunities in pharmacy leadership, clinical specialties, remote order entry, business management, medication therapy management and more.

Industry

Medical equipment and supplies manufacturing

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1971

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