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Resolution Associate Jobs in Baltimore, MD (NOW HIRING)

DXL

Retail Sales Associate, Key Holder

Riva, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Crownsville, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Davidsonville, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Pasadena, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Crofton, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Glen Burnie, MD · On-site

$16.92/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

KBR

Testing and Training Associate

Lanham, MD · On-site

$76K - $115K/yr

Title: Testing and Training Associate Belong. Connect. Grow. with KBR! KBR's National Security ... Providing expertise for the resolution of technical problems, troubleshooting products, and ...

DXL

Retail Sales Associate, Key Holder

Annapolis, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL Group

Retail Sales Associate, Key Holder

Annapolis, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Pasadena, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Glen Burnie, MD · On-site

$16.92/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Gambrills, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Annapolis, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Annapolis, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Harwood, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Mayo, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Annapolis, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Annapolis, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

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All JobsResolution Associate JobsResolution Associate Jobs in Baltimore, MD

Resolution Associate information

See Baltimore, MD salary details

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How much do resolution associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for resolution associate in Baltimore, MD is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $18.41 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are popular job titles related to Resolution Associate jobs in Baltimore, MD? For Resolution Associate jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Baltimore, MD look for? The top searched job categories for Resolution Associate jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Resolution Associate jobs? Cities near Baltimore, MD with the most Resolution Associate job openings:
Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,008 per year, or $17.3 per hour.

Retail Sales Associate, Key Holder

DXL

Riva, MD • On-site

$17.51/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

DXL rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers.

WHAT MAKES US DIFFERENT?

  • We are committed to developing our people in order to promote from within
  • We are located in free-standing stores, not in malls, and close at 7pm!
  • ENTIRE team is eligible for quarterly bonuses

WHAT'S IT ALL ABOUT?
We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment. Key responsibilities include:

  • Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
  • Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
  • Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

ARE YOU A FIT?
Specific qualifications for this role include:

  • High school diploma or equivalent (college/university degree helpful not required)
  • Demonstrates superior customer service techniques and experience with problem/ complaint resolution
  • Ability to lift up to 10 lbs. and move up to 50 lbs.

Based on experience, the expected pay range for this position is between $16.00 per hour and $17.51 per hour. This is achieved through a base hourly wage ranging from $8.40 to $11.40, a commission of 1.5% to 6% based on individual sales performance, and additional compensation to ensure minimum wage if necessary. Associates are also eligible for a quarterly bonus based on overall store sales.

All associates are eligible to participate in the 401(k) Plan. Associates working 30 hours or more are eligible for Medical/Dental/Vision Plans, Life Insurance and Disability Plans, Healthcare and Dependent Care Flexible Spending Accounts, Paid Holidays, Sick/Personal Days and Vacation Time.


APPLY NOW AND DISCOVER WHY DXL IS FIT FOR YOU!

DXL is committed to Diversity, Equity, and Belonging. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizen status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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