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Resolution Associate Jobs in Baltimore, MD (NOW HIRING)

Aerotek

Business Operations Associate

Hanover, MD

$21.63/hr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer ... Buildingcustomer relationships, conflict resolution, professionalism, detail oriented, strong ...

BISM

Customer Service Associate

Baltimore, MD · On-site

$16.50 - $20/hr

Pay Rate: $16.50-$20.00 Position Summary The Customer Service Associate is responsible for ... Strong problem-solving and conflict-resolution abilities. * Friendly, empathetic, and patient ...

BISM

Customer Service Associate

Baltimore, MD · On-site

$16.50 - $20/hr

Pay Rate: $16.50-$20.00 Position Summary The Customer Service Associate is responsible for ... Strong problem-solving and conflict-resolution abilities. * Friendly, empathetic, and patient ...

DXL Group

Retail Sales Associate, Key Holder

Annapolis, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

Express

Sales Associate Keyholder

Bowie, MD · On-site

$15 - $19.50/hr

The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our ... Positively resolves customer service-related issues as they arise and determines a resolution or ...

Express & Bonobos

Sales Associate Keyholder

Bowie, MD

$15 - $19.50/hr

The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our ... Positively resolves customer service-related issues as they arise and determines a resolution or ...

Wayfair

Inventory Control Associate

Aberdeen, MD · On-site

$20.50 - $25/hr

IC Warehouse Associate Location: Aberdeen, MD | Department: Inventory Control / Quality Assurance ... resolution. * Monitor and troubleshoot reports related to unavailable inventory, defects, and ...

Towson Car Wash LLC

Sales Associate

Towson, MD

$16 - $21/hr

... Associates for our new Towson location. This position is an important part of our customer ... Serve as a point of contact for customer complaints and facilitate a resolution when possible in a ...

Canton Car Wash

Sales Associate

Towson, MD · On-site

$16 - $19/hr

... Associates for our new Towson location. This position is an important part of our customer ... Serve as a point of contact for customer complaints and facilitate a resolution when possible in a ...

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All JobsResolution Associate JobsResolution Associate Jobs in Baltimore, MD

Resolution Associate information

See Baltimore, MD salary details

$10

$17

$21

How much do resolution associate jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for resolution associate in Baltimore, MD is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $18.41 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Resolution Associate typically does not earn $10,000 a month without specialized skills or experience. High-paying roles that can reach this level often involve sales, entrepreneurship, or technical fields such as software development or digital marketing, which may require self-education or certifications rather than a formal degree.

What skills do you need to be a resolution specialist?

A resolution associate needs strong communication and problem-solving skills to effectively address customer issues. Attention to detail, patience, and proficiency with customer service tools or CRM software are also important for success in this role.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include roles such as specialized surgeons, senior corporate executives, certain high-level consultants, and successful entrepreneurs. These positions often require advanced skills, extensive experience, and sometimes significant certifications or business ownership. Income levels vary based on industry, location, and individual performance.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What is the 3 month rule for jobs?

The 3 month rule for a Resolution Associate typically refers to a probationary period of three months during which performance, attendance, and adherence to company policies are evaluated. Successfully completing this period may lead to permanent employment, benefits, or advancement opportunities. It is common for employers to set this timeframe to assess new employees' suitability for the role.
What are popular job titles related to Resolution Associate jobs in Baltimore, MD? For Resolution Associate jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Baltimore, MD look for? The top searched job categories for Resolution Associate jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Resolution Associate jobs? Cities near Baltimore, MD with the most Resolution Associate job openings:
Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in Baltimore, MD as of June 2026, with employment types broken down into 1% As Needed, 52% Full Time, 43% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,008 per year, or $17.3 per hour.
Business Operations Associate

Business Operations Associate

Aerotek

Hanover, MD

$21.63/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Overview

Aerotek Corporate has an opening for a Business Operations Associate at the corporate office in Hanover, MD.

Compensation

Hourly - $21.63 (annualized at $45,000) non-negotiable

Bonus - up to $1,000 per quarter

Department: Operations Support GroupReports to: Business Operations Supervisor

Scope of Position:The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, toexternal customers as well as corporate and field office employees. The BOA is proficient in the managementand collection of customer accounts receivable as well as contractor payroll. Qualities include: Buildingcustomer relationships, conflict resolution, professionalism, detail oriented, strong follow-up and multi-taskingskills, the ability to use independent judgment and function in an open environment, and the ability to adapt tochanges in the workplace.

Essential Functions of the Business Operations Associate: Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issues Making routine welcome and maintenance calls to clients Manage total accounts receivable with an Aging in excess of $3.5 M Support liaison for field offices and OSG with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc. Responsible for gathering the necessary data to assist Management with account specific decisions Auditing account specific reports to ensure accurate billing and client specific information Adjusting and auditing contractor payroll and billing using InfoPath**specific job functions are dependent on team alignment within the department

Qualifications: 2-3 years of relevant experience or college degree Proficient in Microsoft Office (Excel and Word a must) Strong organizational and analytical abilities Strong communication skills and work ethic Goal driven with problem solving skills Ability to work independently and as a team player

Per Pay Transparency Acts: The range for this position is $45,000 - $56,000 + bonus potential of $4,000

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

  • Medical, dental & vision
  • 401(k)/Roth
  • Insurance (Basic/Supplemental Life & AD&D)
  • Short and long-term disability
  • Health & Dependent Care Spending Accounts (HSA & DCFSA)
  • Transportation benefits
  • Employee Assistance Program
  • Tuition Assistance
  • Time Off/Leave (PTO, Primary Caregiver/Parental Leave)

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors."

Employment Type: OTHER

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