ZipRecruiter

Log In

1

Resolution Coordinator Jobs in Baltimore, MD (NOW HIRING)

Civic Works

Roofing Program Coordinator

Baltimore, MD · On-site

... issue resolution from project intake through completion. Reporting to the Solar and Roofing ... Program Coordination * Coordinate all in-house roofing repairs, replacements, warranty work, and ...

Tecta America Careers

Service Coordinator

Jessup, MD · On-site

$65K/yr

Service Coordinator Position at Tecta East Tecta America East serves the Mid-Atlantic region ... Critical skills include planning & organizing; problem identification/resolution, attention to ...

Tecta & Schwickerts

Service Coordinator

Jessup, MD · On-site

$65K/yr

The Service Coordinator will be responsible for interfacing with the Service Manager, Service ... Critical skills include planning & organizing; problem identification/resolution, attention to ...

Tecta America

Service Coordinator

Jessup, MD

$65K/yr

The Service Coordinator will be responsible for interfacing with the Service Manager, Service ... Critical skills include planning & organizing; problem identification/resolution, attention to ...

Tecta America

Service Coordinator

Jessup, MD · On-site

$65K/yr

The Service Coordinator will be responsible for interfacing with the Service Manager, Service ... Critical skills include planning & organizing; problem identification/resolution, attention to ...

Melanson

Service Coordinator

Jessup, MD · On-site

$65K/yr

The Service Coordinator will be responsible for interfacing with the Service Manager, Service ... Critical skills include planning & organizing; problem identification/resolution, attention to ...

Tecta East

Service Coordinator

Jessup, MD

$65K/yr

The Service Coordinator will be responsible for interfacing with the Service Manager, Service ... Critical skills include planning & organizing; problem identification/resolution, attention to ...

Tecta East

Service Coordinator

Jessup, MD · On-site

$65K/yr

The Service Coordinator will be responsible for interfacing with the Service Manager, Service ... Critical skills include planning & organizing; problem identification/resolution, attention to ...

next page

Showing results 1-20

All JobsResolution JobsResolution Coordinator JobsResolution Coordinator Jobs in Baltimore, MD

Resolution Coordinator information

See Baltimore, MD salary details

$10

$23

$44

How much do resolution coordinator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for resolution coordinator in Baltimore, MD is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $25.82 per hour, depending on experience, location, and employer.

What is a resolution coordinator?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What are the key skills and qualifications needed to thrive as a resolution coordinator?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

How does a resolution coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

What are the most commonly searched types of Resolution jobs in Baltimore, MD?

The most popular types of Resolution jobs in Baltimore, MD are:

What are popular job titles related to Resolution Coordinator jobs in Baltimore, MD?

For Resolution Coordinator jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Resolution Coordinator jobs in Baltimore, MD look for?

The top searched job categories for Resolution Coordinator jobs in Baltimore, MD are:

Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in Baltimore, MD as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $48,195 per year, or $23.2 per hour.

Credit Resolution Officer

Horizon Farm Credit

Westminster, MD • On-site

$62K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description


Are you looking for a new opportunity with the ability to work in a collaborative team environment, that provides a great work/life balance, and the chance to make a difference?
Overview: Horizon Farm Credit is recruiting for a Credit Resolution Officer to join our team. We have one position available, and the qualified candidate will work in either the Mechanicsburg, PA, Westminster, MD, Denton, MD, or Winchester, VA branch location. The hours of operations are typically Monday to Friday from 8 a.m. to 4:30 p.m.This position is eligible for a hybrid work schedule. This is a great opportunity to make a difference in agriculture and rural communities.
Position Description: In this position, you will work directly with Ag Relationship Managers, Customers, Credit Analysts, Regional Credit Officers, Special Assets, and Regional Management to return a loan to a viable financial position through restructuring, borrower counseling, creative credit packages and/or resolution of distressed accounts if needed. You will assist with the prevention of loans entering special classification and the reduction of non-earning assets through restructuring, borrower counseling, and resolution of distressed and delinquent accounts.
Areas of Responsibility:
  • Will act as a key influencer with Customers and Ag Relationship Managers and work with Credit Analysts and Management in assigned regions to address customer situations in or approaching the need to refer to the Special Assets team.
  • Establishing and maintaining sound credit and loan administration/pricing, along with credit quality goals.
  • Establishing appropriate loan terms and conditions to manage the loan risks for a variety of loans.
  • Serve as a specialized resource focused on the retention and improvement of distressed and/or assigned accounts not assigned to the Special Assets team.
  • Monitors assigned accounts.
  • Partners with the Special Assets Team Lead and aligns with key credit strategies with Regional Sales Team.
  • Analyzes credit/operation of assigned customers.
  • Provide Ag Relationship Managers support through coaching, coordinating, and delivering both individual and group training as needed and as directed by Leadership.
  • Provide key insights, counsel, and direction on assigned to relevant accounts, and supporting communications as needed, to best position the Ag Relationship Managers as the primary contact with the customer.

REQUIREMENTS
  • Bachelor's degree in Business Administration, Agriculture Economics, Finance, or related field.
  • Generally, at least 8 years of lending/credit analysis experience.
  • Ability to perform a greater level of activities, and independently handle complex credits.
  • Proficient in accessing loan applications and making informed credit decisions.
  • Highly skilled in selling, negotiating, and identifying customer needs.
  • Excellent negotiation skills and the ability to probe for customer needs.
  • Ability to analyze and develop solutions to complex problems.
  • Excellent interpersonal, communication, and organizational skills.
  • Excellent skills in judgment, decisiveness, and analysis and ability to appropriately respond and react quickly as situations dictate.
  • Adaptable and flexible to a changing work environment.
  • Prolonged periods sitting at a desk and working on a computer.
  • Regular, predictable, and reliable attendance is required.
  • Complies with the Association's Standards of Conduct Policy.

Who are we?
Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference in agriculture and rural communities.
What can we offer you?
We offer competitive compensation and benefits packages for full-time employees including:
  • Medical insurance with dental and vision care options
  • 401 (k) with significant employer matching
  • Paid time off, holidays, and volunteer time to support work/life balance
  • Tuition reimbursement and training opportunities
  • Student loan reimbursement
  • Leadership and career development opportunities
  • Paid maternity and bonding leave
  • Paid short-term disability
  • Fun and inclusive work environment

Salary Range: $62,300 - $90,000, depending on experience.
Equal Opportunity Employer including veterans and individuals with disabilities.

Apply