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Resolution Analyst Jobs in Minnesota (NOW HIRING)

Spscommerce

Billing Analyst

Minneapolis, MN · On-site

$23.55 - $29.32/hr

... resolution of billing-related inquiries Where You'll Work: This role is hybrid, based out of our ... Strong analytical ability to identify discrepancies, validate complex data, and assess downstream ...

Collabera

Business Analyst

Minneapolis, MN · On-site

... and defect resolution Engage Talent Acquisition stakeholders to understand processes and ... issues, analyze data sets and work with testers, Oracle support and 3rd party vendors on ...

Robert Half

Category Analyst

Saint Paul, MN · On-site

$30 - $39/hr

We are looking for a Category Analyst to support sourcing and procurement activities for a ... resolution, and managing supplier relationships effectively. • Working knowledge of purchase ...

On-Demand Group

Category Analyst

Saint Paul, MN · On-site

$45 - $50/hr

Job Title: Category Analyst Duration: 6 months contract potential to extend Location: (Onsite ... resolution and settle disputes, develop win/win solutions, and promote positive relations ...

RESOLUTION MEDICAL LLC

HR Manager

Fridley, MN

This role supports the Resolution Medical team, a newly acquired business who is the nation ... Data-driven mindset, with the ability to analyze workforce trends and translate insights into ...

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Resolution Analyst information

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$16

$27

$45

How much do resolution analyst jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for resolution analyst in Minnesota is $27.33, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $33.41 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Analyst, and why are they important?

To thrive as a Resolution Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or a related field, often supported by a relevant bachelor's degree. Familiarity with case management software, CRM systems, and data analysis tools is typically required. Excellent communication, attention to detail, and patience are crucial soft skills for effectively managing and resolving client or customer issues. These skills ensure efficient resolution of complex problems, enhance customer satisfaction, and support organizational goals.

Is SOC analyst a high paying job?

SOC analysts typically earn competitive salaries that vary by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP and experience, salaries can increase significantly, making it a well-compensated cybersecurity role.

What are Resolution Analysts?

Resolution Analysts are professionals who investigate and resolve complex issues or disputes within an organization, often related to customer service, billing, or product complaints. They analyze cases, gather relevant information, and work collaboratively with other departments to develop solutions and ensure customer satisfaction. Their goal is to resolve issues efficiently while following company policies and maintaining positive relationships with clients or customers. They may also identify trends or recurring problems and suggest process improvements to prevent future issues.

What are some common challenges Resolution Analysts face when balancing multiple cases simultaneously?

Resolution Analysts often manage several cases at once, each with unique complexities and deadlines. One common challenge is prioritizing urgent issues without neglecting ongoing cases, which requires strong organizational and time-management skills. Additionally, communicating effectively with various stakeholders, such as customers and internal teams, can be demanding but is essential for resolving issues efficiently. Staying adaptable and proactive in seeking information helps Resolution Analysts maintain high-quality outcomes even in fast-paced environments.

What is the 3 month rule for jobs?

The 3 month rule for a Resolution Analyst typically refers to a performance or review period, where employees are evaluated after three months of employment to assess their fit, skills, and progress. It is common for companies to use this period for onboarding, training, and initial performance feedback, often involving regular check-ins and training sessions.

What does a resolution analyst do?

A resolution analyst investigates and resolves customer or client issues related to accounts, transactions, or services. They analyze data, communicate with stakeholders, and document solutions, often using specialized software to ensure accurate and timely problem resolution.

Which analyst job pays the most?

Senior or specialized analyst roles, such as financial analysts, data analysts with advanced skills, or management analysts, tend to have the highest salaries. These positions often require relevant certifications, extensive experience, and proficiency with industry-specific tools, leading to higher compensation compared to entry-level analyst roles.
What are popular job titles related to Resolution Analyst jobs in Minnesota? For Resolution Analyst jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Resolution Analyst jobs in Minnesota look for? The top searched job categories for Resolution Analyst jobs in Minnesota are:
What cities in Minnesota are hiring for Resolution Analyst jobs? Cities in Minnesota with the most Resolution Analyst job openings:
Resolution Analyst jobs near you
Infographic showing various Resolution Analyst job openings in Minnesota as of July 2026, with employment types broken down into 87% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $56,850 per year, or $27.3 per hour.
IT Service Management Analyst

IT Service Management Analyst

Fairview Health Services

Minneapolis, MN • On-site

$74K - $104K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Fairview Health Services rating

7.8

Company rating: 7.8 out of 10

Based on 248 frontline employees who took The Breakroom Quiz

131st of 890 rated healthcare providers

Job description

Job Overview
Job Summary:
The IT Service Management Analyst is responsible for supporting, governing, and continuously improving IT Service Management (ITSM) processes to ensure reliable, efficient, and customer-focused technology services. This role partners across IT and business stakeholders to support service lifecycle activities, drive operational consistency, and ensure alignment with ITIL best practices and organizational objectives.
As a mid-level professional, the IT Service Management Analyst independently supports and executes core ITSM functions, including incident, request, change, problem, knowledge, and service performance management. The role emphasizes a balance of operational execution and process discipline, ensuring processes are followed, documented, and continuously improved.
The Analyst collaborates across L0-L3 support tiers and vendor partners to manage incident escalations, contribute to service improvement initiatives, and support customer experience outcomes. This includes assisting with customer feedback analysis, supporting vendor coordination, and identifying opportunities for process optimization.
The IT Service Management Analyst also contributes to operational reporting, documentation, and training efforts, including maintaining SOPs, governance artifacts, and knowledge materials. The role supports the identification of automation and AI opportunities within ITSM processes and works with teams to enhance service efficiency and effectiveness.
Through strong collaboration and analytical capabilities, the IT Service Management Analyst helps ensure consistent service delivery, supports governance activities, and contributes to the ongoing maturity of ITSM practices across the organization.
Essential Functions:
Change Management:
  • Lead the governance and execution of change processes, ensuring risk mitigation and business continuity.
  • Facilitate CAB meetings and post-implementation reviews with senior stakeholders.
  • Analyze change trends and drive improvements in change success rates and process compliance.
  • Develop and maintain change management policies, templates, and training guides.

Request Management:
  • Oversee the design and optimization of service request workflows and catalog structures.
  • Collaborate with service owners to align request fulfillment with business priorities and SLAs.
  • Monitor request performance metrics and recommend enhancements to improve efficiency and user experience.
  • Lead periodic reviews of request types and catalog taxonomy to ensure relevance and clarity.

Incident Management:
  • Provide oversight and guidance for incident triage, escalation, and resolution across support tiers.
  • Analyze incident data to identify systemic issues and drive proactive remediation strategies.
  • Lead incident review sessions and contribute to service improvement plans.
  • Ensure incident documentation meets audit and compliance standards.

Problem Management:
  • Own the problem management lifecycle, including root cause analysis and long-term resolution planning.
  • Maintain the known error database and ensure visibility of workarounds across support teams.
  • Facilitate cross-functional problem review meetings and track resolution progress.
  • Develop and refine problem management workflows and reporting templates.

Operational Reporting & Analytics:
  • Design and maintain enterprise-level dashboards for KPIs, SLAs, and operational health metrics.
  • Provide strategic insights to leadership through data analysis and performance reviews.
  • Ensure reporting consistency and accuracy across platforms and teams.
  • Support executive-level reporting and contribute to quarterly business reviews.

Automation & AI Opportunity Identification:
  • Identify and assess opportunities for automation and AI integration within ITSM processes.
  • Collaborate with development and automation teams to scope and prioritize initiatives.
  • Maintain a backlog of automation candidates and track implementation outcomes.
  • Advocate for innovation and emerging technologies that enhance ITSM capabilities.

Process Improvement, Governance & Training:
  • Lead process maturity assessments and drive continuous improvement initiatives.
  • Ensure ITSM processes align with enterprise governance, compliance, and audit requirements.
  • Develop and maintain process documentation, SOPs, and governance frameworks.
  • Create and deliver training materials, onboarding guides, and knowledge articles for ITSM processes.

Work Environment & Collaboration:
  • Serve as a strategic partner to Service Desk, L2/L3 support teams, and ITSM process owners.
  • Lead cross-functional workshops and stakeholder meetings to align on priorities and improvements.
  • Foster a culture of collaboration, accountability, and service excellence.
  • Mentor junior analysts and contribute to team development and knowledge sharing.

Vendor Management:
  • Lead vendor relationship management for ITSM platforms and services, including ServiceNow and reporting tools.
  • Monitor vendor performance and compliance with SLAs, KPIs, and contractual obligations.
  • Collaborate with procurement and legal teams on renewals, evaluations, and escalations.
  • Drive vendor accountability through regular reviews, feedback sessions, and improvement planning.

Other Essential Functions:
  • Support and administer IT service management (ITSM) processes including Incident, Request, Change, Problem, Knowledge, and Service Level Management
  • Analyze service performance trends, operational metrics, and customer feedback to identify improvement opportunities
  • Partner with service owners, support teams, and vendors to ensure consistent service delivery and issue resolution
  • Maintain operational documentation including procedures, workflows, runbooks, and knowledge articles
  • Support IT governance, compliance, and audit activities related to service delivery processes
  • Leverage ITSM platforms (e.g., ServiceNow) to manage workflows, reporting, and automation
  • Participate in continuous improvement initiatives to improve service quality, efficiency, and customer experience
  • Communicate clearly with technical and non-technical stakeholders regarding service performance and issue
  • Perform other duties as assigned, including participation in special projects or strategic initiatives.
  • Participate in on-call rotations to support critical incident response.
  • Adhere to organizational policies, procedures, and standards, including data privacy and security protocols.

Experience:
  • Bachelor's degree in information technology, Business Administration, or a related field required.
  • Minimum 5+ years of progressive experience in IT operations, IT Service Delivery, IT Service Management or related fields.
  • Proven track record of driving process improvements and automation initiatives.
  • Experience working across L0-L3 support tiers and managing escalations.
  • Strong background in operational reporting, dashboard creation, and performance analysis.
  • Experience leading governance, compliance, and audit-related activities.
  • Demonstrated ability to influence stakeholders and lead cross-functional initiatives.
  • Experience developing training materials and process documentation.

Certification
  • Certifications in data analytics, automation, or AI (e.g., Power BI, RPA, ML) are highly desirable.
  • COBIT 5 Foundation preferred.
  • ISO/IEC 20000 Foundation preferred.
  • ITIL Foundation Certification required
  • ITIL Intermediate or Practitioner Certification preferred

Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

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About Fairview Health Services

Sourced by ZipRecruiter

Fairview Health Services is an industry-leading, award-winning nonprofit that offers an entire network of healthcare services. Fairview is one part of M Health Fairview, a partnership between the University of Minnesota, M Physicians and Fairview Health Services. Together, we combine the University's deep history of clinical innovation and training with Fairview's extensive roots in community medicine. Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies and benefit management services.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

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