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Resolution Analyst Jobs in Minnesota (NOW HIRING)

Scipi Companies

Help Desk Analyst II

Saint Cloud, MN

$29 - $35/hr

Resolution: provide advanced technical support by diagnosing complex issues, determining root ... Help Desk Analytics amp; Optimization: analyze Help Desk metrics to identify trends and implement ...

Blue Ridge Associates

Billing Analyst II

Maple Grove, MN · On-site

$50K - $66K/yr

Average resolution time for billing issues. Customer Satisfaction: Feedback from internal and ... Ability to analyze data and resolve discrepancies. Customer service-oriented with a collaborative ...

Omni Inclusive

Business Analyst

Minneapolis, MN

... • Issue Resolution: Identify and address data migration issues, proposing solutions and ... business analyst role, with a focus on data migration or data management projects. • Strong ...

Robert Half

Accounting Analyst

Lake Elmo, MN · On-site

$32.30 - $37.40/hr

... resolution of outstanding issues. • Compile financial analyses and recurring reports for accounting leadership and internal business partners under established guidance. • Contribute to accounts ...

RESOLUTION MEDICAL LLC

HR Manager

Fridley, MN

This role supports the Resolution Medical team, a newly acquired business who is the nation ... Data-driven mindset, with the ability to analyze workforce trends and translate insights into ...

The Emily Program

Senior Applications Analyst

Roseville, MN · On-site

$90K - $125K/yr

Position Overview The Sr IT Applications Analyst provides Tier 3 operational ownership for assigned ... Key person to report problems to vendor, including tracking tickets to resolution * Understand ...

Judge Group, Inc.

Data Business Analyst

Hopkins, MN

$50 - $55/hr

Identify root causes of member issues and communicate findings to the appropriate teams for resolution. Required skills: Analytical Tools: Proficiency in Excel for data cleaning and analysis ...

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Resolution Analyst information

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$16

$27

$45

How much do resolution analyst jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for resolution analyst in Minnesota is $27.33, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $33.41 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Analyst, and why are they important?

To thrive as a Resolution Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or a related field, often supported by a relevant bachelor's degree. Familiarity with case management software, CRM systems, and data analysis tools is typically required. Excellent communication, attention to detail, and patience are crucial soft skills for effectively managing and resolving client or customer issues. These skills ensure efficient resolution of complex problems, enhance customer satisfaction, and support organizational goals.

What are Resolution Analysts?

Resolution Analysts are professionals who investigate and resolve complex issues or disputes within an organization, often related to customer service, billing, or product complaints. They analyze cases, gather relevant information, and work collaboratively with other departments to develop solutions and ensure customer satisfaction. Their goal is to resolve issues efficiently while following company policies and maintaining positive relationships with clients or customers. They may also identify trends or recurring problems and suggest process improvements to prevent future issues.

What are some common challenges Resolution Analysts face when balancing multiple cases simultaneously?

Resolution Analysts often manage several cases at once, each with unique complexities and deadlines. One common challenge is prioritizing urgent issues without neglecting ongoing cases, which requires strong organizational and time-management skills. Additionally, communicating effectively with various stakeholders, such as customers and internal teams, can be demanding but is essential for resolving issues efficiently. Staying adaptable and proactive in seeking information helps Resolution Analysts maintain high-quality outcomes even in fast-paced environments.
What are popular job titles related to Resolution Analyst jobs in Minnesota? For Resolution Analyst jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Resolution Analyst jobs in Minnesota look for? The top searched job categories for Resolution Analyst jobs in Minnesota are:
What cities in Minnesota are hiring for Resolution Analyst jobs? Cities in Minnesota with the most Resolution Analyst job openings:
Resolution Analyst jobs near you
Infographic showing various Resolution Analyst job openings in Minnesota as of May 2026, with employment types broken down into 2% As Needed, 73% Full Time, 22% Part Time, and 3% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $56,850 per year, or $27.3 per hour.
Business Analyst

Business Analyst

West Advanced Technologies

Minneapolis, MN

Other

Posted 17 days ago

Job description

Role: Business Analyst
Location: Minneapolis, MN
Responsibilities:
  • Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
  • Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely. Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.
  • Plan and facilitate project discovery sessions.
  • Decompose high-level business and user requirements into functional requirements specifying an appropriate level of detail suitable for use by those that must base their work on the requirements.
  • Write user stories with relevant acceptance criteria and review/update with the development team at refinement sessions and Scrum events as needed.
  • Work with the product owner to align with priorities and build product backlog with refined stories for the development team.
  • Plan, manage, and track team work items.
  • Identify the current- and future-state business processes; define quality attributes, external interfaces, constraints, and other nonfunctional requirements.
  • Perform requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.
  • Translate business requirements to System/Functional specifications, and pass them on to Application Developers.
  • Coordinate Business Validation to verify that a set of end-to-end business processes function as intended.
  • Participate in peer reviews and inspections of user story maps, epics, user stories, requirements documents, and work products derived from those artifacts to ensure that the requirements were interpreted correctly.
  • Manage requirements traceability information and track requirements status throughout the project.
Minimum Qualifications
  • Seven (7) years of experience in an IT Business Analyst role
  • Three (3) years of working as an IT Business Analyst on Agile project/product teams
  • One (1) year of experience as a Scrum Master
Desired Skills
  • Experience working with Law Enforcement or Criminal Justice Systems
  • Business Analyst Certification (IIBA certification or equivalent)
  • Certified Scrum Master
  • Experience with backlog management, story writing, and story refinement.
  • Experience working with Agile work management tools such as JIRA.
  • Analyzing, defining and documenting requirements for object oriented applications, relational databases, complex queries, interfaces, extraction processes, reports, and dashboards using multi-system data.
  • Leading the design and implementation for multi-faceted, complex, application development projects involving multiple stakeholders and IT functions.
  • Problem-solving skills in problem definition, information gathering and research, alternatives analysis, applying creative solutions to unique and/or immediate problems, and appropriate resolution implementation.
  • Ability to communicate clearly, present complex information to users in a comprehensive style, and translate technical and system information for non-technical stakeholders.
  • Ability to collaborate, work effectively as part of a team and maintain working relationships with all levels of business customers and technology staff.
  • Leadership, mentoring and coaching skills for IT professionals.
  • Experience performing, and advanced knowledge of, Quality Assurance and Project Management activities.

Thanks & Regards
Rajeev
West Advanced Technologies, Inc
E: rajeev.g2@wati.com
C:2796665837 | T: 5072292946
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