... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
Quick apply
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
Quick apply
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
Resident Experience Manager - 1200 West Marshall
Richmond, VA · On-site
$60K/yr
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
Resident Experience Manager - 1200 West Marshall
Richmond, VA · On-site
$60K/yr
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
Resident Experience Manager - Willowtree Apartments & Tower
Ann Arbor, MI · On-site
$50K - $55K/yr
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
Resident Experience Manager - Willowtree Apartments & Tower
Ann Arbor, MI · On-site
$50K - $55K/yr
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
Resident Experience Manager - Girard / Troy
Boston, MA · On-site
$68K - $83K/yr
What You'll Be Doing: As a Resident Experience Manager, you will spend most of your week ... Maintaining high visibility by actively interacting with residents in common and amenity areas
Resident Experience Manager - Girard / Troy
Boston, MA · On-site
$68K - $83K/yr
What You'll Be Doing: As a Resident Experience Manager, you will spend most of your week ... Maintaining high visibility by actively interacting with residents in common and amenity areas
This includes helping residents and prospects before, during and after leasing an apartment ... Leasing or property management experience is a plus • Skills: Strong leadership, sales, marketing ...
This includes helping residents and prospects before, during and after leasing an apartment ... Leasing or property management experience is a plus • Skills: Strong leadership, sales, marketing ...
This includes helping residents and prospects before, during and after leasing an apartment ... Leasing or property management experience is a plus Skills: Strong leadership, sales, marketing ...
This includes helping residents and prospects before, during and after leasing an apartment ... Leasing or property management experience is a plus Skills: Strong leadership, sales, marketing ...
This includes helping residents and prospects before, during and after leasing an apartment ... Experience: Leasing or property management experience is a plus * Skills: Strong leadership, sales ...
New
This includes helping residents and prospects before, during and after leasing an apartment ... Experience: Leasing or property management experience is a plus * Skills: Strong leadership, sales ...
New
This includes helping residents and prospects before, during and after leasing an apartment ... Experience: Leasing or property management experience is a plus * Skills: Strong leadership, sales ...
This includes helping residents and prospects before, during and after leasing an apartment ... Experience: Leasing or property management experience is a plus * Skills: Strong leadership, sales ...
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
Quick apply
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
Resident Experience Manager - 1200 West Marshall
Richmond, VA · On-site
$60K/yr
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
Quick apply
Resident Experience Manager - 1200 West Marshall
Richmond, VA · On-site
$60K/yr
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
Resident Experience Manager - Willowtree Apartments & Tower
Ann Arbor, MI · On-site
$50K - $55K/yr
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
Quick apply
Resident Experience Manager - Willowtree Apartments & Tower
Ann Arbor, MI · On-site
$50K - $55K/yr
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
Resident Experience Manager - Seattle Multi-Site
Seattle, WA · On-site
$25 - $27/hr
As a Resident Experience Manager, you promote a sense of community and are responsible for the ... Oversees move-in orientation with new residents, ensuring community and GRE-M best practices are ...
Quick apply
Resident Experience Manager - Seattle Multi-Site
Seattle, WA · On-site
$25 - $27/hr
As a Resident Experience Manager, you promote a sense of community and are responsible for the ... Oversees move-in orientation with new residents, ensuring community and GRE-M best practices are ...
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
... our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ...
As a Resident Experience Manager, you promote a sense of community and are responsible for the ... Oversees move-in orientation with new residents, ensuring community and GRE-M best practices are ...
As a Resident Experience Manager, you promote a sense of community and are responsible for the ... Oversees move-in orientation with new residents, ensuring community and GRE-M best practices are ...
Community Experience Manager
Miami, FL · On-site
The Community Experience Manager will also ensure resident satisfaction and a strong community reputation, resident services, activities, and effective problem resolution. ESSENTIAL FUNCTIONS MAY ...
Community Experience Manager
Miami, FL · On-site
The Community Experience Manager will also ensure resident satisfaction and a strong community reputation, resident services, activities, and effective problem resolution. ESSENTIAL FUNCTIONS MAY ...
Resident Experience Manager - Seattle Multi-Site
Seattle, WA · On-site
$25 - $27/hr
As a Resident Experience Manager, you promote a sense of community and are responsible for the ... Oversees move-in orientation with new residents, ensuring community and GRE-M best practices are ...
Resident Experience Manager - Seattle Multi-Site
Seattle, WA · On-site
$25 - $27/hr
As a Resident Experience Manager, you promote a sense of community and are responsible for the ... Oversees move-in orientation with new residents, ensuring community and GRE-M best practices are ...
Professional demeanor with the ability to engage with residents, leasing staff, and property ... Experience in property management, residential services, hospitality, or customer engagement is a ...
Professional demeanor with the ability to engage with residents, leasing staff, and property ... Experience in property management, residential services, hospitality, or customer engagement is a ...
Residents Experience Manager information
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Resident Experience Manager - University Pointe
Lubbock, TX
American Campus Communities
• Real Estate • 1 - 5K employees1,001 - 5,000 employees
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 4 days ago
American Campus Communities rating
6.0
Based on 27 frontline employees who took The Breakroom Quiz
Job description
Description
Ideal Candidate
The ideal candidate for the Resident Experience Manager role is an early-career leader with experience in leasing, marketing, customer service, or operations, and is prepared to oversee property operations and team performance. This role includes supporting and developing team members, managing processes and systems, and ensuring consistent execution that drives property success and resident satisfaction.
American Campus Communities Culture Commitments
Qualifications
Benefits & Perks
The Resident Experience Manager leads the property team creating an exceptional living environment for our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ensuring that all resident interactions meet high standards. Additionally, you will manage financial oversight, partner with the Service Manager on budget performance, and maintain strong communication with university partners. This is the senior-most role on property.
- Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience – from prospective resident to lease renewal – by overseeing all leasing, marketing, and administrative operations for property.
- Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team.
- Conduct performance evaluations of direct reports and performance discussions with team members.
- Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
- Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard. Serve as lease executor if applicable.
- Direct team’s marketing efforts, ensuring successful events and programs; ensure website is being regularly audited for accuracy and visual standards.
- Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement.
- Manage property’s administrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts.
- Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards.
- Work closely with Service Manager to own property financials, including purchasing and performance to budget.
- Ensure consistent and ongoing communication with University partners.
- Represent ACC as property leader at resident functions and marketing events.
- Exercise discretion in overseeing all resident communication, including events and notices. Responsible for rent collection and eviction processes in partnership with centralized services as needed.
- Effectively resolve resident conflicts and disputes.
- Maintain key control oversight, including key box access.
- Other duties as assigned by manager.
This role oversees University Pointe & University Trails
Ideal Candidate
The ideal candidate for the Resident Experience Manager role is an early-career leader with experience in leasing, marketing, customer service, or operations, and is prepared to oversee property operations and team performance. This role includes supporting and developing team members, managing processes and systems, and ensuring consistent execution that drives property success and resident satisfaction.
Candidates should demonstrate strong communication and problem-solving skills, including the ability to navigate conflict resolution and support team development. While candidates may not have led all aspects of a property, they should be ready to grow into full site-level leadership responsibilities.
American Campus Communities Culture Commitments
- Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
- The core of American Campus culture involves everyone being fully invested in everything that e do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
- Serve as an American Campus representative and liaison in all interactions.
- Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Education/Experience:
- 2 years’ of leadership experience in student or multi-family housing, or similar industry
- Bachelor’s degree in business or relevant field preferred
- Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
- Strong communication and collaboration skills
- Demonstrated leadership skills
Benefits & Perks
- Benefits:
- Dental
- Vision
- 401(k) with Employer Matching
- Medical & Dependent Care Flexible Spending Accounts (FSA)
- Life Insurance
- Sick Leave
- Paid Time Off
- Paid Pregnancy & Childbirth Leave
- Paid Paternity Leave
- Health Insurance
- Health Savings Account (HSA) with Employer Matching
- Short-Term & Long-Term Disability
- Perks:
- Preferred Membership Pricing at Local & National Companies
- CoreGiving Volunteer Days
- Referral Program
- Charity Matching Program
What American Campus Communities employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About American Campus Communities
Sourced by ZipRecruiter
Industry
Real estate
Company size
1,001 - 5,000 Employees
Headquarters location
Bee Cave, TX, US
Year founded
1993