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City Experience Manager Jobs (NOW HIRING)

Phreesia

Lead Client Experience Manager

Lead Client Experience Manager Team: Phreesia Network Solutions Location ... Hybrid-style in New York City / commutable area In-person expectation: Client and/or team meetings ...

twentysix

CX-UX Manager

Manhattan, NY · On-site

$128K/yr

... City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the ... CX-UX Manager ¿Qué harás? * Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina ...

twentysix

CX-UX Manager

Kansas City, MO · On-site

$113K/yr

... City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the ... CX-UX Manager ¿Qué harás? * Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina ...

twentysix

CX-UX Manager

Detroit, MI · On-site

$106K/yr

... City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the ... CX-UX Manager ¿Qué harás? * Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina ...

Gobeacon

$75K - $80K/yr

Qualifications * Two (2) years of transportation management experience. * High school diploma ... City area. Headquartered in The Bronx, we serve the NYC Department of Education, as well as some ...

Kiln

Member Experience Manager

Plano, TX · On-site

Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi, Utah. Today we have 19 ... The Member Experience Manager supports the Community Team in executing the member success strategy ...

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City Experience Manager information

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How much do city experience manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for city experience manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

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For City Experience Manager jobs, the most frequently searched job titles are:

Infographic showing various City Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Customer Experience Manager

Cleveland, OH

City of Cleveland
1 - 10 employees
Learn more about City of Clevelandexternal

$85K/yr

Full-time

Posted 24 days ago

Key responsibilities

  • Coordinate meetings between departments to facilitate progress on project reviews.

  • Monitor major project progress daily to ensure construction permits move efficiently between city departments and communicate project status to customers.

  • Handle customer escalations about permits, address related concerns, and provide exceptional customer service.

City Of Cleveland (Ohio) rating

7.3

Company rating: 7.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

Job description

Description Customer Experience Manager The Department of Building and Housing is seeking a Customer Experience Manager to ensure customers receive exceptional service when applying for permits and registrations. A major focus of this role is to create smooth and efficient permitting experience for complex and significant construction projects. This position will work with the Department of Development, City Planning, and other departments in the City of Cleveland that review major projects.

This position is a senior-level role reporting to the Director of Building and Housing and the Assistant Director of Building and Housing. Examples of Duties Typical duties performed, include, but are not limited to oversight of daily operations to ensure alignment with departmental objectives and organizational priorities. Dependent upon service area, may manage and direct staff to maintain efficient workflows, ensuring productivity and high-quality outcomes.

Develop, implement, and evaluate operational strategies, procedures, and best practices to improve efficiency and effectiveness. Monitor performance metrics and identify opportunities for process improvement. Collaborate with leadership and cross-functional teams to support departmental initiatives.

Perform other job-related duties as required. Minimum Qualifications Bachelor's degree required. Substitution: Two (2) years of any equivalent combination of education, training, and experience may substitute for each year of college education lacking.

Six (6) years of full-time management experience required. Four (4) years of demonstrated leadership experience. Strong critical thinking and analytical skills, with the ability to identify process inefficiencies and implement effective solutions.

Excellent written and verbal communication skills. Valid State of Ohio Driver's License required. Supplemental Information Some Duties Include Provide exceptional customer service as the first point of contact for customer inquiries on major projects.

Coordinate meetings between departments to facilitate progress on project reviews. Monitor major project progress daily to ensure construction permits move efficiently between city departments and that customers receive prompt, clear, communication about project status. Represent Building and Housing as the lead for all development projects, housing initiatives, and mayoral priorities that relate to the department.

Make Cleveland permitting business friendly. Identify and implement enhancements to construction permitting processes to meet the needs of modern businesses, builders, and developers. Operationalize improvements to the construction permitting process.

Handle customer escalations about permits and address related concerns. Track and monitor complaints, address issues, and report back in a timely manner. Monitor the city website to ensure that Building and Housing related pages and materials are up-to-date, clear, and provide all needed information to navigate our processes.

Skills Needed: Exceptional customer service and relationship management Clear, timely, and proactive communication Cross-departmental collaboration and stakeholder management Process improvement and business-friendly service design The ability to collaborate effectively with colleagues in high pressure situations Microsoft office suite, including proficiency with Excel 5-7 years customer service leadership or client management experience preferred Bachelor's degree or higher required The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

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