Residential Program Manager Jobs in Tri Cities, WA

Salary : $44,856.00 - $59,760.00 Annually
Location : 2600 N. 20th Ave. Pasco, WA 99301, WA
Job Type: Full-Time
Job Number: C-26-034
Division: Student Services
Department: Residential Life
Opening Date: 08/18/2026
Closing Date: 8/30/2026 11:59 PM Pacific
Description
Columbia Basin College ("CBC" or the "College") seeks a Program Coordinator to serve as the primary point of contact for the Residence Life Office, providing professional, student-centered support to residents, prospective residents, staff, and community members. This position coordinates administrative operations related to student housing, including application processing, occupancy management, resident records, billing and payments, and office operations. The position also supports resident check-in and check-out processes, communicates housing policies and procedures, assists with Residential Life programs and events, collaborates with campus and community partners, and provides responsive customer service that promotes a safe, welcoming, and engaging residential experience. The Program Coordinator reports to the Director for Residential Life.
This position closes on August 30, 2026 @ 11:59 PM Pacific Time.
If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at or (509) 542-4407.
Primary Responsibilities

• Serve as the primary contact for the Residence Life Office, providing customer service and information to resident's prospective residents, staff, and community members;
• Coordinate administrative processes related to student housing operations, including application processing, occupancy management, resident records, and departmental documentation;
• Assist with resident check-in, check-out, and transition processes, ensuring compliance with housing policies and procedures;
• Support the communication and implementation of Residential Life policies, procedures, and programs to residents and stakeholders;
• Bill and track housing charges, payments, and serve as the primary point of contact for receiving Residential Life payments;
• Coordinate office operations, including scheduling, correspondence, recordkeeping, inventory management, and maintenance of departmental files and systems;
• Assist with the planning, coordination, and assessment of Residential Life programs, events, and initiatives that support student engagement and success;
• Serve as a resource for students by responding to inquiries, resolving routine concerns, and referring complex issues to appropriate staff;
• Collaborate with campus departments and external partners to support housing operations and resident services;
• Prepare, maintain, and distribute reports, communications, and other materials related to Residential Life operations;
• Participate in staff meeting, training programs, professional development opportunities, and other departmental activities; and
• Perform other related duties as assigned.

Required Qualifications

• High school diploma or equivalent; and
• Two (2) years of full-time clerical experience.

Preferred Qualifications:

• Associate's degree or equivalent education from an institutionally accredited college or university;
• Experience working in higher education; and
• Bilingual and biliterate in English and in Spanish.

Skills and Abilities
Attention to Detail: A thorough approach to work, ensuring accuracy, precision, and high-quality output in all tasks. Pays close attention to small details, minimizing the likelihood of errors and contributing to overall excellence.
Communication Skills: Effective interpersonal and written communication abilities to convey information clearly and concisely to students, faculty, staff, and external stakeholders.
Customer Service: Commitment to providing exceptional customer service to students, faculty, staff, and external constituents, ensuring their needs are met with professionalism and responsiveness.
Organizational Skills: Strong organizational abilities to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced setting.
Professionalism: Consistently embodying integrity, ethical conduct, and dedication to the college's mission. Demonstrating reliability, honesty, and professionalism in all interactions while upholding confidentiality and adhering to professional standards.
Teamwork Skills: Collaborative mindset with the capability to work effectively within multifaceted teams, fostering cooperation and collaboration to achieve common goals.
CBC Shared Commitments: Demonstrate a willingness to work with, and help others in completing job assignments, the ability to accept constructive criticism and cooperate with fellow employees and supervisors; demonstrate alignment with the CBC Shared Commitments, (e.g., being present and listening, making each other look good, embracing change and failure and choosing positivity); and
Support for Diversity, Equity & Inclusion: Reflecting CBC's mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting; demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth.
Terms of Employment
This position is a full-time, overtime eligible classified staff position. The typical work hours for this position are Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m., however, must be available to work a flexible schedule when prior notice is given by the College. This position is available immediately.
Process Note
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.
**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Communication, MS Office Simulation (Excel, PowerPoint, Outlook, and Word), Analytical Skills, Customer Service, etc.).
Conditions of Employment
In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.
If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986. Columbia Basin College is unable to sponsor or assume sponsorship of employment visas (e.g., H-1B) at this time. Applicants must be authorized to work in the United States for any employer without sponsorship.
CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.
Other Job Elements
The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
Physical Demands
While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.
Working Conditions
Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.
Union Clause
This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.
MEDICAL/DENTAL INSURANCE
2026 PEBB Employee Enrollment Guide(Download PDF reader)
Eligibility
Permanent, seasonal and part-time employees as determined by WAC 182-12-114. Benefits also cover spouse or State-Registered Domestic Partner (SRDP), and qualifying dependents.
Effective date of coverage
First day of the month following date of employment. If the date of employment is the first working day of the month, coverage begins on that date.
Medical Plan Monthly Costs
Employees pay their portion of medical care costs through payroll deduction. The employee premium is based on the choice of plan and elected coverage for spouse or SRDP, and dependent children. *Medical plans are available by county of residence. The listed plans are available for employees who reside in Benton and Franklin counties.
2026 Employee Monthly Contribution by Family Tier
Kaiser WA Classic:
Employee Only: $141
Employee and Spouse/SRDP: $282
Employee and Child/Children: $247
Employee, Spouse/SRDP and Child/Children: $388
Kaiser WA Value:
Employee Only: $150
Employee and Spouse/SRDP: $300
Employee and Child/Children: $263
Employee, Spouse/SRDP and Child/Children: $413
Kaiser WA CDHP*(Consumer-Directed Health Plan):
Employee Only: $25
Employee and Spouse/SRDP: $50
Employee and Child/Children: $44
Employee, Spouse/SRDP and Child/Children: $69
Uniform Medical Plan (UMP) Classic, administered by Regence BlueShield:
Employee Only: $145
Employee and Spouse/SRDP: $290
Employee and Child/Children: $254
Employee, Spouse/SRDP and Child/Children: $399
UMP Select, administered by Regence BlueShield:
Employee Only: $82
Employee and Spouse/SRDP: $164
Employee and Child/Children: $144
Employee, Spouse/SRDP and Child/Children: $226
UMP CDHP* (Consumer-Directed Health Plan), administered by Regence BlueShield:
Employee Only: $57
Employee and Spouse/SRDP: $114
Employee and Child/Children: $100
Employee, Spouse/SRDP and Child/Children: $157
*Consumer-Directed Health Plans (CDHP's) are paired with a Health Savings Account (HSA).
All premium rates listed are as of January 1, 2026.
CDHP's are a type of insurance plan that has lower premiums, a higher annual deductible, and higher out-of-pocket maximum than traditional health plans. An HSA is a tax-exempt account that you and your employer, can deposit funds into on your behalf. For more information about CDHP, HSA, and traditional health plans, please visit .
Dental Coverage & Costs*
2026 PEBB Employee Enrollment Guide(Download PDF reader)
Columbia Basin College provides dental coverage at no monthly premium cost to the employee.
Benefit eligible employees have a choice of dental plans, including:
Uniform Dental Plan (Group 3000)
Preferred Provider Organization (PPO)
Administered by Delta Dental of Washington
DeltaCare (Group 3100)
Managed Care Plan
Administered by Delta Dental of Washington
Willamette Dental
Managed Care Plan
Administered by Willamette Dental
*Costs for dental services provided and coverage options vary based on plan selection.
Vision Coverage & Costs
2026 PEBB Employee Enrollment Guide(Download PDF reader)
Columbia Basin College provides vision coverage at no monthly premium cost to the employee.
Benefit eligible employees have a choice of vision plans, through MetLife Vision, Davis Vision by MetLife, or EyeMed.
*Costs for vision services provided and coverage options vary based on plan selection. Optical service frequency and hardware (glasses, contact lenses, etc.) vary depending on type of plan selected.
MEDICAL FLEX SPENDING ACCOUNT (FSA) & DEPENDENT CARE ASSISTANCE PROGRAM (DCAP)
The FSA and DCAP plans are optional plans offered by the College and the State of Washington. They are calendar year, pre-tax, spending programs you can use to set aside money for eligible expenses. Both plans are offered as payroll deductions and are administered by .
The FSA allows you to use pre-tax money to pay for certain out-of-pocket medical expenses. An FSA ca