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Resident Services Agent Jobs (NOW HIRING)

Onni Group

Guest Services Agent

Dallas, TX

$14.75 - $18.75/hr

Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused ... As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right ...

Onni Group

Resident Liaison - Overnight

Chicago, IL · On-site

$23/hr

As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this ...

Arcan Capital

Customer Service Agent

Fairhope, AL · On-site

$14.75 - $19.50/hr

As a Customer Service Agent, you will serve as the primary point of contact for both prospective and current residents, fostering a welcoming and professional community atmosphere. This role is ideal ...

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Resident Services Agent information

What is a resident services agent?

Resident Services Agents are professionals who assist residents in apartment complexes, hotels, or other residential facilities with various needs and requests. Their duties often include addressing maintenance concerns, handling complaints, coordinating move-ins and move-outs, and providing general support to ensure a positive living experience. They act as a liaison between residents and property management, ensuring prompt communication and resolution of issues. Strong customer service skills and knowledge of property policies are essential for this role.

How does a resident services agent typically collaborate with other departments in a residential community?

Resident Services Agents work closely with maintenance, leasing, and property management teams to ensure residents' needs are met efficiently. They often act as a communication bridge, relaying resident concerns or service requests to the appropriate departments and following up to ensure timely resolution. This role requires strong teamwork and interpersonal skills, as Agents regularly coordinate with various staff members to provide seamless service and foster a positive living environment.

What are the key skills and qualifications needed to thrive as a resident services agent, and why are they important?

To thrive as a Resident Services Agent, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with property management software, booking systems, and basic office tools is typically required. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help you build rapport with residents and handle inquiries effectively. These skills and qualities are important to ensure a positive resident experience, efficient property operations, and prompt resolution of concerns.

What is the difference between Resident Services Agent vs Leasing Consultant?

AspectResident Services AgentLeasing Consultant
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; sales or customer service experience
Work EnvironmentApartment communities, property management officesApartment communities, leasing offices
Employer & IndustryProperty management companies, real estateProperty management, real estate leasing
Common Search & ComparisonYesYes

While both roles involve working in property management environments, a Resident Services Agent primarily focuses on assisting residents with service requests and community needs, whereas a Leasing Consultant specializes in marketing and leasing apartments. Both roles require customer service skills and are essential in property management operations.

What cities are hiring for Resident Services Agent jobs?

Cities with the most Resident Services Agent job openings:

What states have the most Resident Services Agent jobs?

States with the most job openings for Resident Services Agent jobs include:

What are popular job titles related to Resident Services Agent jobs?

For Resident Services Agent jobs, the most frequently searched job titles are:

Resident Services Agent jobs near you

Overnight Guest Service Agent

Manhattan, NY • On-site

AKA Hotels+Hotel Residences
Traveler Accommodation • 501 - 1,000 employees
Learn more about AKA Hotels+Hotel Residencesexternal

$26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

AKA Sutton Place is hiring for a Full-Time Overnight Guest Services Agent!
AKA Sutton Place provides fully furnished serviced apartments perfect for extended stays in NYC.
The Overnight Guest Services Agent is our guests' and residents' first point of contact and manage all aspects of their stay in a friendly, service-oriented manner while maintaining privacy and confidentiality. Applicants with hotel experience and previous customer service experience are encouraged to apply.
Team Member Responsibilities:
  • Engage all residents with an upbeat can-do attitude.
  • Responsible for completing daily shift reports, and for accurate and timely information passed on to the next shift.
  • Coordinating resident/guest move-in and move-out materials
  • Introduce property services and amenities to new arrivals and follow up with a warm call once the resident has settled into their suite.
  • Answering outside phone calls and directing to the appropriate department.
  • Call, confirm and customize all resident reservation requests to exceed residents' expectations during their stay
  • Maintains resident confidence by maintaining service levels; garnering "repeat" visits
  • Team Member should have intimate knowledge of surrounding area including but not limited to: restaurants, retail, arts, cultural activities, etc.
  • Ability to make decision in the absence of a manager
  • Other duties as assigned.

Desired Skills:
  • Demonstrated strong guest service skills with strong verbal and written communication abilities.
  • Demonstrated problem solving and decision making skills.
  • Demonstrated energetic, self-motivating and a "can do" positive attitude.
  • Proficiency in English (written and oral).
  • Proven strong background in Room Operations

Required Qualifications:
  • Ability to work an overnight shift including weekends and holidays.
  • Minimum of one to two years of Guest Service/Customer Service experience preferred.
  • High school degree or equivalent.
  • Meticulous attention to detail

Physical Requirements:
  • Must be able to lift up to 30 lbs.
  • Sits, stands, bends, stretches, lifts items and moves intermittently during working hours.

Our Team Members enjoy very generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements.
AKA Hotels + Hotel Residences is a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we're always looking for Team Members ready to join our family. Grow with us!
AKA Sutton Place provides fully furnished serviced apartments perfect for extended stays in NYC. The property's beautifully designed luxury apartments are located in Manhattan's Sutton Place, a quiet, upscale neighborhood just steps from the commercial hub of Midtown and the city's most renowned medical centers, including Memorial Sloan Kettering, Hospital for Special Surgery, and New York-Presbyterian Hospital.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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