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Resident Services Advisor Jobs (NOW HIRING)

The Scion Group

The Opportunity The Resident Services Manager plays a key leadership role in fostering a high ... As one of North America's leading owners, operators and advisors of student housing, we are ...

hgm

Resident Services Manager Division: Multifamily Status: Non-Exempt JOB SUMMARY: The Resident ... Advise the Property Manager on emergency issues, critical feedback, or trends that could impact ...

State of Arkansas

SOCIAL SERVICES ADVISOR

AR · On-site

$47K - $70K/yr

Whether you answer the phones, take applications, protect children, or help care for residents or ... Social Services Advisor Class Code: SSP08P Pay Grade: SGS05 Salary Range: $47,397 - $70,148 Job ...

hgm

Resident Services Manager Division: Multifamily Status: Non-Exempt JOB SUMMARY: The Resident ... Advise the Property Manager on emergency issues, critical feedback, or trends that could impact ...

Burlington Capital Properties

$18.50 - $24/hr

RESIDENT SERVICES COORDINATOR- Tidewater Area, VA Burlington Capital Properties is currently ... Equal Opportunity Employer Please be advised that our policies prohibit exposed tattoos, piercings ...

Asbury Village

Resident Services Director - RN

Holland, MI · On-site

$65K - $86K/yr

Resident Services Director (RN) Inspire Healthy Aging. Lead with Compassion. Make a Difference ... You will become a trusted advisor, advocate, and leader who helps residents live well and thrive.

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Resident Services Manager

The Scion Group
Real Estate • 1 - 5K employees
Learn more about The Scion Groupexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 hours ago

Key responsibilities

  • Oversee resident satisfaction, communication, and engagement to foster a high-quality living experience.

  • Manage resident relations by mediating complaints, coordinating terminations, and leading crisis management efforts.

  • Support leasing activities by overseeing workflows, generating lease documents, and managing move-ins, inspections, and unit transfers.

The Scion Group rating

6.6

Company rating: 6.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

The Opportunity

The Resident Services Manager plays a key leadership role in fostering a high-quality living experience for residents through proactive service, relationship management, and efficient operations. This individual is responsible for overseeing all aspects of resident satisfaction, communication, and engagement while supporting leasing, marketing, and compliance initiatives. The role requires strong interpersonal skills, a detail-oriented mindset, and the ability to manage sensitive situations with professionalism.

Your Benefits
FLSA Status: Exempt
Discretionary annual bonus
Paid Time Off
Floating holidays
Health Insurance
Dental Insurance
Vision Insurance
401k Matching
Paid Parental Leave
Learning reimbursement opportunities

The Responsibilities

Resident Relations & Community Experience
Lead reputation management initiatives across review platforms and internal 
feedback channels.
Mediate and resolve resident complaints with empathy and professionalism.
Manage delinquency notices and financial backing follow-up support.
Coordinate mutual terminations in accordance with company and legal standards.
Lead crisis management efforts, collaborating with leadership and emergency 
services.
Oversee resident insurance compliance and follow-up efforts.
Organize and execute resident events to build community engagement and support 
retention.
The RSM will assume responsibility for managing ETM staff only in the absence of a 
General Manager, such as during PTO or vacancies.

Leasing & Occupancy
Oversee leasing workflows and generate lease documents in Entrata.
Provide backup support for lead follow-up, sales calls, and lease execution.
Manage immediate move-ins, inspections, and unit transfers.
Lead Entrata BUA management and maintain accurate dashboards for leasing and 
reviews.

Operational Support
Support the General Manager in managing Entrata dashboards and performance 
metrics.
Partner with accounting and operations on delinquency, financial aid, and related 
processes.
Ensure timely processing of lease paperwork, renewals, and notices to vacate.

Marketing & Social Media
Collaborate on local marketing campaigns and leasing promotions.
Lead or co-manage social media efforts to promote events, resident engagement, 
and leasing updates.
Season or Situation-Specific Focus Areas
Assist with seasonal or emergency-specific responsibilities, such as vacant position 
coverage, legal correspondence, Fair Housing matters, crisis management, and 
capital project planning or support.
Display flexibility, sound judgment, and cross-department collaboration in evolving 
situations.

What We Require
2+ years of experience in property management, leasing, or resident services
Strong interpersonal, conflict resolution, and customer service skills
Ability to handle crisis situations and manage sensitive conversations
Familiarity with Entrata or similar property management software
Highly organized with the ability to manage multiple priorities
Proficiency in Microsoft Office and social media platforms

Relevant Systems and Platforms
Entrata (Property Management System)
Microsoft Office
Social Media Platforms

Operational Details
Job location is at the assigned community.
Full-time, on-site position.
Will be called upon to provide additional support to other communities within the 
portfolio beyond your home property, based on operational needs.
Evening or weekend availability may be required, especially during move-in/moveout periods, peak leasing seasons, emergencies, and inclement weather needs.

Who is Scion?

At The Scion Group, we're changing what student housing means. It's bigger than beds and buildings. It's about providing unique experiences and creating communities - both on and off campus - that feel less like a place and more like a home. As one of North America's leading owners, operators and advisors of student housing, we are defining the future of student living.

Taking the student housing industry by storm starts by surrounding yourself with the right people. We want trail blazers and risk takers. Go-getters and game changers. We want dreamers and doers. From operations to accounting, advisory to finance, we're building a team to help us take student living to the next level.

At Scion, we don't just lead the way, we Make Way. How do we do it? We know we're far from perfect and we're relentless in finding ways to better ourselves. You'll come to find out that Make Way is a call to action to pave your own path and to lead, not follow. It's what sets Scion apart and secures our spot as one of the fastest growing, industry-leading companies.

 
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
 
IND3 #wearehiring #werehiring

What The Scion Group employees say

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