1

Resident Retention Manager Jobs in Ohio (NOW HIRING)

Resident Manager

Mason, OH · On-site

$63K - $70K/yr

Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.

Be Seen First

Manage leasing activities, renewals, occupancy, rent collection, and resident retention. * Build ... and maintain positive relationships with residents, vendors, and service providers. * Coordinate ...

New

Resident Coordinator

Mason, OH · On-site

$23.19 - $27.83/hr

At AMH, our goal is to simplify the experience of leasing a home through professional management ... Focuses on optimizing tenant retention through strategic initiatives which may include phone call ...

next page

Showing results 1-20

Resident Retention Manager information

What is a resident retention manager?

Resident Retention Managers are professionals responsible for ensuring high levels of satisfaction and engagement among residents in apartment communities or other managed housing properties. Their main goal is to reduce resident turnover by addressing concerns, resolving issues, organizing community events, and fostering a positive living environment. They often work closely with property managers and leasing staff to implement retention strategies and improve communication with residents. By maintaining positive relationships and addressing resident needs, they help increase lease renewals and overall property reputation.

What are some common challenges faced by resident retention managers, and how can they be addressed?

Resident Retention Managers often encounter challenges such as addressing resident complaints promptly, maintaining high occupancy rates, and fostering a sense of community within the property. Successfully overcoming these challenges involves proactive communication, organizing engagement events, and implementing feedback systems to resolve issues efficiently. Building strong relationships with residents and coordinating closely with maintenance, leasing, and property management teams are essential for creating a positive living environment and improving retention rates.

What are the key skills and qualifications needed to thrive as a resident retention manager, and why are they important?

To thrive as a Resident Retention Manager, you need a background in property management, strong organizational abilities, and experience with lease renewal processes, often supported by a relevant degree or certification. Familiarity with property management software (such as Yardi or AppFolio) and CRM systems is typically required. Exceptional interpersonal skills, problem-solving abilities, and customer service orientation help build positive relationships with residents. These skills are crucial for maintaining high resident satisfaction and minimizing turnover, which directly impacts property performance.

What is the difference between Resident Retention Manager vs Leasing Consultant?

AspectResident Retention ManagerLeasing Consultant
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOffice-based, resident engagement, retention strategiesOn-site leasing, showing apartments, customer interaction
Employer & Industry UsageProperty management companies, multifamily housingApartment communities, leasing offices
Search & Comparison IntentFocus on resident retention, long-term engagementFocus on leasing, new tenant acquisition

The Resident Retention Manager primarily focuses on maintaining existing residents through engagement and retention strategies, while the Leasing Consultant concentrates on attracting new tenants and leasing apartments. Both roles are essential in property management but serve different stages of the resident lifecycle.

What are popular job titles related to Resident Retention Manager jobs in Ohio?

For Resident Retention Manager jobs in Ohio, the most frequently searched job titles are:

What cities in Ohio are hiring for Resident Retention Manager jobs?

Cities in Ohio with the most Resident Retention Manager job openings:

$63K - $70K/yr

Full-time

Dental, Vision, Retirement, PTO

Re-posted 17 days ago


American Homes 4 Rent rating

8.9

Company rating: 8.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

13th of 205 rated real estate companies


Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
Are you passionate about real estate and property management? We're seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Responsibilities:
  • Foster positive relationships with residents in your assigned portfolio.
  • Respond promptly and professionally to resident inquiries, striving for swift resolution.
  • Drive lease renewals and execute new leases within the market.
  • Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
  • Implement collection strategies to minimize evictions and delinquencies.
  • Represent the company at eviction hearings and monitor HOA compliance.
  • Adhere to all organizational systems, programs, training, policies, and procedures.

Requirements:
  • High School Diploma/GED required.
  • Bachelor's degree in real estate, finance, business management, or a related field preferred.
  • Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
  • Real Estate License and any permits/certifications required by state's real estate commission to engage in property management.
  • Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
  • Experience with property management software a plus.
  • Excellent verbal and written communication skills.
  • Strong tenant relationship management and negotiation skills.

Compensation
The anticipated pay range/scale for this position is $63,000.00 to $70,000.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.
Additional Compensation
This position is eligible to receive quarterly bonus payments.
Perks and Benefits
Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.
CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.
#LI-MA1

What American Homes 4 Rent employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom