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Resident Manager Jobs in Ridgefield, CT (NOW HIRING)

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Resident Manager information

See Ridgefield, CT salary details

$11

$23

$36

How much do resident manager jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for resident manager in Ridgefield, CT is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $26.11 per hour, depending on experience, location, and employer.

What is a resident manager?

A resident manager is an assistant or general manager who resides at the hotel or rental property. Their responsibilities include overseeing maintenance, budgeting, training employees, and handling problems on site. They are expected to available at all times in case of emergency.

What are the key skills and qualifications needed to thrive as a resident manager, and why are they important?

To thrive as a Resident Manager, you need strong property management knowledge, basic maintenance skills, and experience in customer service, often supported by a high school diploma or relevant certification. Familiarity with property management software, lease agreements, and maintenance request systems is typically required. Excellent interpersonal communication, problem-solving abilities, and organizational skills help build positive relationships with residents and efficiently address issues. These skills ensure smooth property operations, tenant satisfaction, and effective conflict resolution in a residential environment.

What are some typical challenges a resident manager faces when balancing tenant satisfaction with property management responsibilities?

Resident Managers often juggle multiple priorities, such as addressing maintenance requests promptly while ensuring property regulations and budget constraints are met. A common challenge is mediating disputes between tenants and enforcing community rules without compromising positive tenant relationships. Success in the role requires excellent communication, problem-solving skills, and the ability to stay organized under pressure. Building strong relationships with both tenants and maintenance staff also helps to create a harmonious living environment and streamline daily operations.

What is the difference between Resident Manager vs Property Manager?

AspectResident ManagerProperty Manager
CredentialsMay require leasing or property management certificationsOften requires real estate licenses or property management certifications
Work EnvironmentOn-site, living in or near the propertyOff-site, overseeing multiple properties or a portfolio
Employer & Industry UsageCommon in residential complexes, apartment communitiesUsed across residential, commercial, and industrial properties
Primary ResponsibilitiesResident relations, daily property operations, leasingFinancial management, maintenance oversight, tenant relations

While both roles involve managing properties, a Resident Manager typically lives on-site and handles daily resident interactions and operations. A Property Manager usually works off-site, managing multiple properties, focusing on financial and maintenance aspects. The roles often overlap, but the Resident Manager is more resident-focused and on-site, whereas the Property Manager has a broader, more administrative scope.

How much do resident managers make in the US?

Resident managers in the US typically earn an average salary of around $40,000 to $60,000 per year, depending on location, property size, and experience. Compensation may also include housing or other benefits, especially in smaller or managed properties.

What are the duties of a resident manager?

A resident manager is responsible for overseeing the daily operations of a residential property, including maintaining building safety, addressing tenant concerns, collecting rent, and coordinating repairs. They often serve as the primary point of contact for residents and may handle administrative tasks, inspections, and enforcement of community rules.
More about Resident Manager jobs

What cities near Ridgefield, CT are hiring for Resident Manager jobs?

Cities near Ridgefield, CT with the most Resident Manager job openings:

Resident Manager jobs near you
Infographic showing various Resident Manager job openings in Ridgefield, CT as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $48,239 per year, or $23.2 per hour.

Resident Service Manager

Elmsford, NY • On-site

Harbor Group Management
Real Estate • 1 - 5K employees
Learn more about Harbor Group Managementexternal

$30 - $33/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
Resident Services Manager
Job Title: Resident Services Manager
Division: Multifamily
Status: Non-Exempt
JOB SUMMARY: The Resident Services Manager plays a critical leadership role in creating a welcoming, connected, and service-driven environment for residents. This position is responsible for managing resident satisfaction and retention strategies, resolving service issues, coordinating resident communications and events, and supporting the operational goals of the community. As a key liaison between residents and the property team, the Resident Services Manager helps foster a sense of community, improves quality of service, and ensures a high standard of living for all residents.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
  • Serve as the primary point of contact for resident concerns and escalate complex issues as needed; respond to and resolve resident complaints in a timely, courteous, and effective manner.
  • Monitor and follow up on service requests and move-in satisfaction; conduct 24-hour call-backs to ensure resolution and resident satisfaction.
  • Collaborate with the leasing and management teams to support resident renewal efforts, identify retention opportunities, and deliver exceptional resident support throughout the lease lifecycle.
  • Advise the Property Manager on emergency issues, critical feedback, or trends that could impact resident relationships or property performance.
  • Develop, plan, and execute resident events, programs, and community-building initiatives that foster engagement and satisfaction.
  • Coordinate and produce resident communications, including newsletters, surveys, welcome materials, lease violation notices, and digital content for resident portals or community apps.
  • Promote rentable amenities and services within the community to increase usage and generate additional revenue.
  • Maintain and distribute resident welcome gifts, birthday acknowledgments, and move-in resources such as keys/fobs/access credentials.
  • Conduct regular property walks to inspect overall curb appeal, cleanliness, and readiness of amenities, model units, tour paths, and the leasing office.
  • Support coordination of vendors and resident communications during maintenance events or emergency repairs.
  • Monitor and respond to messages from the front desk phone, email, and answering service throughout the day.
  • Review nightly reports from Courtesy Patrol and Valet services and follow up on incident reports or lease violations as needed.
  • Assist in service quality improvement by using feedback systems such as Anyone Home (CRM), Reputation.com, or similar platforms to track resident sentiment and identify areas for enhancement.
  • Lead and mentor front desk, concierge, or resident services team members where applicable.
  • Participate in team meetings and cross-functional collaboration to support community performance metrics.
  • Contribute to marketing and branding efforts by enhancing the community's public image through social events and resident satisfaction.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • High School Diploma or equivalent.
  • Minimum of 1 year of experience in the property management industry.
  • Previous supervisory or team leadership experience is strongly preferred.
  • Strong background in customer service, conflict resolution, and community relations.
  • Proficient with Microsoft Office and Property Management software experience is a must.
  • Experience with event planning, marketing, or public relations is a plus.
  • Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
  • Flexibility to work weekends if required by the property.
  • Valid driver's license required (for operating golf carts if applicable).

#LI-ED2
WHAT WE OFFER:
  • Competitive Salaries & Bonuses
  • Medical, Dental & Vision Plans
  • 401(k) Plan with Employer Matching Contributions
  • Paid Time Off (PTO) & 10+ Paid Holidays
  • Paid Parental Leave
  • Paid Birthday Off (Multifamily)
  • Flexible Spending Accounts
  • Company-Paid Long-Term Disability
  • Company-Paid Life Insurance
  • Short-Term Disability
  • Health Savings Account with Employer Contributions
  • Pre-Tax Commuter Benefit (Corporate)
  • Wellness Perks
  • FinFit Financial Wellness Program
  • Legal Resources
  • Employee Apartment Discount
  • Employee Referral Program
  • Employee Assistance Program
  • Tuition Reimbursement
  • Insta Pay Eligible
  • Volunteer & Community Service Opportunities
  • Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
Veteran Friendly
This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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