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Residence Inn Forge Jobs (NOW HIRING)

The Brix Hotel

Guest Services Agent

Franklin, MA · On-site

$15.25 - $19.25/hr

... Residence Inn Franklin 4 Forge Pkwy Franklin, MA 02038 Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in ...

Residence Inn Pigeon Forge

Housekeeper

Pigeon Forge, TN · On-site

$13 - $16.75/hr

Are you the best at what you do.....if so, then we want YOU to be the latest and greatest HOUSEKEEPER at our beautiful hotel!!! What do we have to offer in return? The opportunity for you to invest ...

Residence Inn Pigeon Forge

Houseman

Pigeon Forge, TN · On-site

$12.50 - $15.75/hr

Seeking day and night houseman. NOW HIRING: HOUSEMAN Supportive | Active | Team-Focused Role Are you the best at what you do ? If so, we want YOU to join our team as a Houseman at our beautiful hotel!

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How much do residence inn forge jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for residence inn forge in the United States is $23.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $28.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Residence Inn Front Desk Agent, and why are they important?

To thrive as a Residence Inn Front Desk Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with hotel management systems like Opera and reservation software, as well as basic cash handling, is typically required. Excellent communication, problem-solving abilities, and a friendly, patient demeanor help you stand out in this role. These skills ensure smooth guest experiences, efficient operations, and positive brand representation for the hotel.

What is the difference between Residence Inn Forge vs Housekeeping Supervisor?

AspectResidence Inn ForgeHousekeeping Supervisor
CredentialsHospitality management, customer service experienceExperience in housekeeping, supervisory skills
Work EnvironmentHotel guest services, hospitality settingHotel housekeeping departments, team management
Employer & IndustryHospitality industry, hotel chainsHotels, resorts, hospitality industry

The Residence Inn Forge primarily focuses on guest services and hospitality management, while a Housekeeping Supervisor oversees cleaning staff and maintains cleanliness standards. Both roles are integral to hotel operations but differ in responsibilities and required skills.

What is a Residence Inn Forge?

Residence Inn Forge is not a job title, but rather appears to refer to a specific hotel property within the Residence Inn brand, which is a chain of extended-stay hotels operated by Marriott International. Employees at a Residence Inn might work in various roles such as front desk agent, housekeeper, or hotel manager. If you are looking for job descriptions or frequently asked questions about working at a Residence Inn hotel, it is helpful to specify the particular job position you are interested in, such as 'Residence Inn Front Desk Agent.'
More about Residence Inn Forge jobs
What cities are hiring for Residence Inn Forge jobs? Cities with the most Residence Inn Forge job openings:
What states have the most Residence Inn Forge jobs? States with the most job openings for Residence Inn Forge jobs include:
What job categories do people searching Residence Inn Forge jobs look for? The top searched job categories for Residence Inn Forge jobs are:
Residence Inn Forge jobs near you
Infographic showing various Residence Inn Forge job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $47,876 per year, or $23 per hour.

Guest Services Agent

The Brix Hotel

Franklin, MA • On-site

$15.25 - $19.25/hr

Other

Posted 7 days ago

Job description

Compensation Type
Hourly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn Franklin
4 Forge Pkwy
Franklin, MA 02038
Overview
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

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