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Reservations Jobs in Raleigh, NC (NOW HIRING)

THE UMSTEAD HOTEL & SPA

Herons Service Manager

Cary, NC · On-site

Oversee and manage private dining room bookings, including approval of reservations, deposits, and event execution to ensure guest satisfaction. * Maintain responsibility for menu accuracy, updates ...

Ruth's Chris Steak House

Host/Hostess

Durham, NC · On-site

$12 - $15/hr

Duties and Expectations: • Assists the Manager on Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers. • Answers the telephone in a timely, pleasant ...

Hertz

Private Aviation Specialist

Raleigh, NC · On-site

$22/hr

... new reservations and cancelling, confirming or modifying existing reservations, and responding to booking errors and override requests. Private Aviation Specialist will monitor and respond to ...

NCSU

Extension Agent, Ag

Raleigh, NC

$14 - $17.50/hr

Position Information Posting Number PG190766CE Position Number NE-00002561-0625 Position Type NC Cooperative Extension Department Information Job City & State Elizabeth City, NC Department NCCE ...

Ruth's Chris Steak House

Host/Hostess

Durham, NC

$12 - $15/hr

Assists the Manager on Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers. Answers the telephone in a timely, pleasant and courteous manner. Correctly ...

Ruth's Chris Steak House

Host/Hostess

Cary, NC

$12 - $15/hr

Assists the Manager on Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers. Answers the telephone in a timely, pleasant and courteous manner. Correctly ...

Ruth's Chris Steak House

Host/Hostess

Raleigh, NC · On-site

$12 - $16/hr

Assists the Manager on Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers. Answers the telephone in a timely, pleasant and courteous manner. Correctly ...

Crunkleton

Host - Hiring Immediately

Raleigh, NC

$15/hr

Taking reservations over the phone and in person * Maintaining a call ahead waitlist * Monitors restaurant activity to determine seating and dining flow * Greeting, checking in, and seating guests

NCSU

Extension Agent, Ag

Raleigh, NC

$14 - $17.50/hr

Position Information Posting Number PG190756CE Position Number W-00062268-0525 Position Type NC Cooperative Extension Department Information Job City & State Shelby, NC Department NC Cooperative ...

Sports & Social

Host - Sports and Social Cary

Cary, NC · On-site

Answers the phones and taking messages/reservations. * Maintaining an accurate wait when necessary. * Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting ...

Sports & Social

Host - Sports and Social Cary

Cary, NC · On-site

Answers the phones and taking messages/reservations. * Maintaining an accurate wait when necessary. * Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting ...

Paws At Play

Reception/Front Office

Raleigh, NC · On-site

$15.25 - $20.25/hr

Other duties include answering phone calls, sorting incoming mail, booking reservations, processing payments, and maintaining patients' records, including our veterinary vaccination requirements. You ...

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All JobsReservations JobsReservations Jobs in Raleigh, NC

Reservations information

See Raleigh, NC salary details

$11

$18

$28

How much do reservations jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for reservations in Raleigh, NC is $18.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.58 per hour, depending on experience, location, and employer.

How to become a reservationist?

To become a reservationist, candidates typically need a high school diploma or equivalent and strong customer service skills. Experience with reservation systems or booking software is often preferred, and some employers may require certification or training in specific booking platforms. Good communication and organizational skills are essential for managing reservations efficiently.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median hourly wage of around $13 to $16, with annual salaries ranging from approximately $27,000 to $33,000. Earnings can vary based on experience, location, and the industry they work in, such as travel, hospitality, or customer service. Many reservation agents also receive benefits and may work part-time or full-time schedules.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems (like OPERA or Amadeus), booking platforms, and office software is commonly required. Excellent communication, problem-solving abilities, and a calm, courteous demeanor help you stand out in this role. These skills ensure accurate bookings, satisfied customers, and efficient handling of inquiries in a fast-paced hospitality environment.

What is a reservation job?

A reservation job involves managing bookings and scheduling for clients in industries such as hospitality, travel, or dining. Employees typically use reservation systems or software to confirm, modify, or cancel reservations and may need strong customer service skills. The role often requires attention to detail and good communication abilities.

What jobs pay $500,000 a year in the US?

Reservations roles typically do not pay $500,000 annually; such high salaries are usually found in executive, investment, or specialized medical positions. High-paying jobs often require advanced skills, extensive experience, or leadership responsibilities. For most reservation-related jobs, salaries are significantly lower than this threshold.

What are some common challenges faced by reservations agents, and how can they be overcome?

Reservations agents often encounter challenges such as managing high call volumes during peak times, handling last-minute booking changes, and addressing customer concerns promptly. To overcome these, strong organizational skills and familiarity with booking software are essential. Effective communication and patience are also key, as agents must frequently collaborate with other departments, such as sales and front desk teams, to ensure smooth guest experiences. Continuous training and staying updated on property offerings can further enhance problem-solving abilities.

What are reservations in the context of a job?

Reservations, as a job title, typically refer to professionals who handle the booking and management of services such as hotel rooms, flights, car rentals, or restaurant tables. Their responsibilities include assisting customers with inquiries, processing bookings, updating reservation systems, and sometimes handling cancellations or special requests. Reservations staff often work in hospitality, travel, or related industries and are essential for ensuring a smooth and efficient booking experience for guests or clients.

What is the difference between Reservations vs Customer Service Representative?

AspectReservationsCustomer Service Representative
CredentialsHigh school diploma; some roles may require hospitality certificationsHigh school diploma; customer service training often preferred
Work EnvironmentHotels, airlines, travel agenciesCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airline industriesVarious sectors including retail, telecom, finance
Primary FocusBooking and managing reservationsAssisting customers with inquiries and issues

Reservations specialists focus on booking and managing reservations within the travel and hospitality industries, while Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

What are popular job titles related to Reservations jobs in Raleigh, NC? For Reservations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Reservations jobs in Raleigh, NC look for? The top searched job categories for Reservations jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Reservations jobs? Cities near Raleigh, NC with the most Reservations job openings:
Reservations jobs near you
Infographic showing various Reservations job openings in Raleigh, NC as of June 2026, with employment types broken down into 71% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $38,601 per year, or $18.6 per hour.

Herons Service Manager

THE UMSTEAD HOTEL & SPA

Cary, NC • On-site

Full-time

Posted 16 hours ago

Job description

The Herons PM Sommelier and Service Manager is a management-level position responsible for the overall leadership, administration, and operational excellence of Herons’ PM dining service. This role exercises independent judgment and discretion in managing associates, guest experience, service standards, and operational workflows. The Herons PM Sommelier and Service Manager leads by example, ensuring alignment with hotel core values, Forbes Five-Star service standards, and Michelin-quality dining expectations.

Job Requirements:

Management & Administrative Leadership (Primary Duty):

  • Recruit, interview, select, onboard, and train PM Herons hosts.
  • Assist the lead sommelier and wine director with wine service.
  • Develop, implement, and oversee ongoing training programs to enhance service knowledge, product expertise, and service standards for all Herons PM Front of House associates.
  • Exercise independent judgment in Herons PM Hosts scheduling, staffing levels, and floor coverage to meet business needs.
  • Oversee and manage private dining room bookings, including approval of reservations, deposits, and event execution to ensure guest satisfaction.
  • Maintain responsibility for menu accuracy, updates, printing, and coordination of POS changes in conjunction with the PM General Manager Manager.
  • Establish, document, and improve operational procedures, service standards, and best practices.
  • Evaluate associate performance, provide coaching, issue corrective action documentation when necessary, and make recommendations regarding advancement or discipline of Herons PM Front of House associates.

Associate Engagement & Performance Management:

  • Lead initiatives to maintain high associate satisfaction through effective leadership, communication, and accountability.
  • Foster a respectful, professional workplace culture aligned with hotel standards.
  • Ensure all new associates receive proper conduct, service, and product education.
  • Continuously assess training effectiveness and implement improvements.
  • Hold associates accountable for service standards using proper documentation and corrective measures.

Guest Experience Oversight:

  • Oversee guest interactions to ensure consistent delivery of a luxury dining experience.
  • Resolve guest concerns using sound judgment and authority to ensure satisfaction and brand loyalty.
  • Direct personalized service strategies for VIP and celebratory occasions.
  • Review guest feedback and implement service improvements accordingly.

Restaurant Operations Management:

  • Direct and supervise all PM dining room service operations.
  • Coordinate closely with reservations and culinary leadership to ensure optimal guest flow and service pacing.
  • Control dining room operations during service to ensure efficiency, quality, and timeliness.
  • Support wine service and pairing recommendations as part of service leadership, not as a primary service function.
  • Implement creative service enhancements to elevate guest experience and operational performance.

Leadership:

  • Lead and mentor a high-performing service team committed to Forbes Five-Star and Michelin-quality service.
  • Maintain open and effective communication between front of house, kitchen, reservations, and AM/PM teams.
  • Demonstrate calm, organized leadership in high-pressure or conflict situations.
  • Inspire continuous improvement, professionalism, and excellence.
  • Serve as a role model for leadership behavior across departments.
  • Directly supervises PM dining room associates.
  • Has authority to recommend hiring, promotion, discipline, and termination decisions.
  • Exercises discretion and independent judgment on operational and personnel matters.

SECURITY, HEALTH AND SAFETY

  • Maintain knowledge of all hotel emergency procedures.
  • Ensure compliance with safety, sanitation, and security standards.
  • Protect hotel assets and report maintenance or safety issues promptly.

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