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Reservations Manager Jobs in Raleigh, NC (NOW HIRING)

U-Haul

Reservation Manager

Raleigh, NC · On-site

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Manager

Raleigh, NC · On-site

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

Tobacco Road Sports Cafe

Host/Hostess

Durham, NC · On-site

$10/hr

Seating and Reservations: * Manage the seating arrangements efficiently, ensuring that guests are seated in a timely and organized manner, considering server workload and reservations. * Keep track ...

CMC Hotels

Assistant General Manager

Cary, NC

Assistant General Manager Courtyard Raleigh/Cary-Crossroads CMC Hotels Lead with Hospitality ... Oversee all Front Office operations including check-in, check-out, reservations, PBX, guest ...

PetSmart

PetsHotel Manager

Raleigh, NC · On-site

PetsHotel Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, w ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Manager

Raleigh, NC · On-site

PetsHotel Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, w ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart Careers

PetsHotel Manager

Raleigh, NC

$15.79 - $27/hr

PetsHotel Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, w ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Manager

Raleigh, NC · On-site

$15.79 - $27/hr

PetsHotel Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, w ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Manager

Raleigh, NC · On-site

PetsHotel Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, w ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Manager

Raleigh, NC · On-site

PetsHotel Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, w ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

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All JobsReservations JobsReservations Manager JobsReservations Manager Jobs in Raleigh, NC

Reservations Manager information

See Raleigh, NC salary details

$28.2K

$58.1K

$106K

How much do reservations manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for reservations manager in Raleigh, NC is $58,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $68,000.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
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What job categories do people searching Reservations Manager jobs in Raleigh, NC look for?

The top searched job categories for Reservations Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Reservations Manager jobs?

Cities near Raleigh, NC with the most Reservations Manager job openings:

Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $58,105 per year, or $27.9 per hour.

Reservations and Sales Manager

Carolina Livery Service

Durham, NC • On-site

$60K - $68K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

We are seeking a Reservations And Sales Manager to join our team! This role represents an opportunity to take on a leadership role in an established and growing small business in the local area. You will serve as the first point of contact for recurring as well as first-time clients and will guide them through the reservations process, from quoting the service to the contract phase, and through the completion of the event.

Our planned start date for this position is June 1, 2026.

Responsibilities:

  • Respond to pricing inquiries from new and existing customers
  • Issue and follow up on service contracts
  • Maintain company social media accounts with regular posts
  • Draft staff agendas to ensure the event is completed to our performance standards
  • Generate service contracts and invoices for clients when they book service
  • Serve as on-site supervisor/coordinator for large events and assist dispatch in the office to ensure service delivery meets the promises made in the reservations process
  • Prospect and contact potential customers as well as maintaining relationships with the existing client base
  • Process customer payments and refunds as needed
  • Resolve customer inquiries and follow up after service to ensure customer satisfaction
  • Represent our service and fleet options to the public and inquirers
  • Hire and train event supervision staff
  • Requires some travel for conference attendance and continuing education

​Qualifications:

  • Bachelors Degree with 3-5 years of professional experience in sales (in the hospitality industry is a plus)
  • Managerial and supervisory experience preferred
  • Demonstrable strength with mathematics to the extent required to provide accurate service estimates and quotes
  • Ability to build rapport with clients
  • Ability to develop and maintain an in-depth knowledge of our fleet and service offerings
  • Willingness and ability to take ownership of the reservations role and function largely independently once training has taken place
  • Strong negotiation skills, excellent verbal and written communication skills
  • Ability to work nights and weekends as needed
  • Strong Excel skills
  • Experience with Quickbooks online is a plus, but not essential
  • Scores on a few technical aptitude tests may be requested and taken into account in the hiring process
  • Foreign language skills are a plus (Spanish in particular)

Benefits include:

Health insurance

Vision Insurance

Dental Insurance

Life Insurance

Short Term Disability Insurance

Long Term Disability Insurance

Accident Insurance

Critical Illness Insurance

Paid personal days

401k plan after 1 year with company contribution

Pay notes:

Base pay is budgeted between $60,000 and $68,000 annually, pay will be hourly

Base pay does not include bonuses, which are subject to performance metrics and company profits, but are expected to total at least $3000-$5000 in the first year, with the possibility of substantial increases in the second year (we can explain the bonus structure in more detail during the interview process)

There is an opportunity with this position to be placed on our company officer track. Promotion to a company officer position comes with a substantial bonus increase and is based on performance reviews.

Company Description

A premier ground transportation company serving the Carolinas since 1987