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Reservations Jobs in Raleigh, NC (NOW HIRING)

Leisure Life Travel

Travel Reservation Coordinator

Raleigh, NC · Remote

$16.75 - $21.50/hr

Remote Travel Advisor - Reservations & SalesLeisure Life Travel | 100% Remote | 1099 Independent Contractor | Training & Mentorship Provided Leisure Life Travel is seeking motivated, business-minded ...

U-Haul

Reservation Manager

Raleigh, NC · On-site

Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy. * Assist with the Company's U-Box portable ...

U-Haul

Reservation Manager

Raleigh, NC · On-site

Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy. * Assist with the Company's U-Box portable ...

SAVORLABS LLC

Host/Hostess

Raleigh, NC · On-site

$11 - $19/hr

In this role, you will manage reservations, welcome guests, lead them to their seats, and inform them of any specials. Your goal is to quickly build rapport with patrons and make them feel welcome.

Truedirectionhi

Travel Planning Associate

Durham, NC · Remote

Coordinate reservations and travel details * Communicate with clients and travel partners * Keep trip information organized and up to date What We're Looking For * Organized and detail-oriented

New

Tobacco Road Sports Cafe

Host/Hostess

Durham, NC · On-site

$10/hr

Seating and Reservations: * Manage the seating arrangements efficiently, ensuring that guests are seated in a timely and organized manner, considering server workload and reservations. * Keep track ...

Sage Hospitality

Restaurant Host

Raleigh, NC · On-site

$14/hr

The Host manages reservations, seating flow, and communication between guests and the service team to support smooth operations and an exceptional dining experience. They are an ambassador of ...

Sage Hospitality

Restaurant Host

Raleigh, NC

$14 - $15/hr

The Host manages reservations, seating flow, and communication between guests and the service team to support smooth operations and an exceptional dining experience. They are an ambassador of ...

Sage Hospitality

Restaurant Host

Raleigh, NC

$14 - $15/hr

The Host manages reservations, seating flow, and communication between guests and the service team to support smooth operations and an exceptional dining experience. They are an ambassador of ...

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All JobsReservations JobsReservations Jobs in Raleigh, NC

Reservations information

See Raleigh, NC salary details

$11

$18

$28

How much do reservations jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for reservations in Raleigh, NC is $18.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.58 per hour, depending on experience, location, and employer.

What is a reservations agent?

Reservations, as a job title, typically refer to professionals who handle the booking and management of services such as hotel rooms, flights, car rentals, or restaurant tables. Their responsibilities include assisting customers with inquiries, processing bookings, updating reservation systems, and sometimes handling cancellations or special requests. Reservations staff often work in hospitality, travel, or related industries and are essential for ensuring a smooth and efficient booking experience for guests or clients.

What are the key skills and qualifications needed to thrive as a reservations agent?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems (like OPERA or Amadeus), booking platforms, and office software is commonly required. Excellent communication, problem-solving abilities, and a calm, courteous demeanor help you stand out in this role. These skills ensure accurate bookings, satisfied customers, and efficient handling of inquiries in a fast-paced hospitality environment.

What are some common challenges faced by reservations agents, and how can they be overcome?

Reservations agents often encounter challenges such as managing high call volumes during peak times, handling last-minute booking changes, and addressing customer concerns promptly. To overcome these, strong organizational skills and familiarity with booking software are essential. Effective communication and patience are also key, as agents must frequently collaborate with other departments, such as sales and front desk teams, to ensure smooth guest experiences. Continuous training and staying updated on property offerings can further enhance problem-solving abilities.

What is the difference between Reservations vs Customer Service Representative?

AspectReservationsCustomer Service Representative
CredentialsHigh school diploma; some roles may require hospitality certificationsHigh school diploma; customer service training often preferred
Work EnvironmentHotels, airlines, travel agenciesCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airline industriesVarious sectors including retail, telecom, finance
Primary FocusBooking and managing reservationsAssisting customers with inquiries and issues

Reservations specialists focus on booking and managing reservations within the travel and hospitality industries, while Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

How to become a reservations agent?

To become a reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Experience with reservation systems like Sabre or Amadeus is often preferred, and some employers provide on-the-job training. Good communication, organization, and the ability to work flexible hours are also important for this role.

What are the most commonly searched types of Reservations jobs in Raleigh, NC?

The most popular types of Reservations jobs in Raleigh, NC are:

What are popular job titles related to Reservations jobs in Raleigh, NC?

For Reservations jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Reservations jobs in Raleigh, NC look for?

The top searched job categories for Reservations jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Reservations jobs?

Cities near Raleigh, NC with the most Reservations job openings:

Reservations jobs near you
Infographic showing various Reservations job openings in Raleigh, NC as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,601 per year, or $18.6 per hour.

Reservations Agent

Washington Duke Inn & Golf Club

Durham, NC • On-site

$21.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

As a Reservations Agent, you will be responsible for managing and processing reservations for guests in a professional and efficient manner. Your role is crucial in ensuring a seamless booking experience, maintaining high levels of customer satisfaction, and supporting the overall operations of the reservations department. You will act as the first point of contact for guests, providing them with accurate information and exceptional service that reflects the standards of the organization.
Key Responsibilities:

  • Handle incoming reservation inquiries via phone, email, and online booking platforms, ensuring prompt and courteous responses.

  • Accurately input reservation details into the system, maintaining meticulous records and ensuring data integrity.

  • Provide guests with detailed information about room availability, rates, special promotions, and amenities, assisting them in making informed decisions.

  • Coordinate with other departments, such as front desk and housekeeping, to ensure smooth guest transitions and room readiness.

  • Resolve any issues or discrepancies related to reservations, demonstrating problem solving skills and maintaining a positive guest experience.

  • Stay updated on property policies, procedures, and local attractions to provide guests with comprehensive information and recommendations.

  • Assist in managing group bookings and special requests, ensuring all guest needs are met with professionalism and efficiency.

  • Continuously strive to meet and exceed individual and team performance targets, contributing to the overall success of the reservations department.

  • Participate in training sessions and meetings to enhance skills and knowledge, staying informed about industry trends and best practices.

  • Uphold the organization's standards of service excellence, embodying its values and mission in all interactions with guests and colleagues.

  • Must have familiarity with hours of operation of all hotel outlets and amenities/services available to guests.

  • If necessary, assist in cross-training new Guest Service Representatives on how to appropriately take individual and group reservations.

  • Complete shift sidework as outlined in the local SOP.

  • Complete pre-arrival calls per the standard.

  • Communicate with guests via phone, email, OTA platforms, and text in a prfessional, helpfull manner.

  • Other duties as assigned by the Area Reservations Manager or Area Director of Sales & Marketing.

Benefits: 

  • 401 (k)

  • 401 (k) Matching

  • Medical, Dental, and Vision benefits offered

  • Additional Supplemental Coverages Offered - Short Term Disability, Long Term Disability, Critical Illness

  • Paid Time Off

  • Holiday Pay for 8 holidays, Birthday pay

  • Employee Assistance Program

  • Complimentary Employee Meal

  • Onsite Parking

Required Education:

  • High school diploma or equivalent is required.

  • An associate's degree in hospitality management or a related field is preferred.


Required Experience:

  • Minimum of 1-2 years of experience in a customer service role, preferably within the hospitality or travel industry.

  • Proven track record of managing reservations and bookings in a fast-paced environment.

  • Experience with reservation software systems and customer relationship management (CRM) tools is highly desirable.


Required Skills and Abilities:

  • Exceptional communication skills, both verbal and written, with the ability to effectively interact with a diverse clientele.

  • Strong organizational skills and attention to detail to ensure accurate reservations and bookings.

  • Proficiency in using computer systems, including reservation software and Microsoft Office Suite.

  • Ability to handle stressful situations with a calm and professional demeanor.

  • Strong problem-solving skills with the ability to think quickly and make decisions in a timely manner.

  • Excellent interpersonal skills and a customer-focused approach to service delivery.

  • Ability to work independently as well as part of a team, demonstrating flexibility and adaptability.

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