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Reservations Jobs in Raleigh, NC (NOW HIRING)

The Umstead Hotel and Spa

Reservations Agent

Cary, NC · On-site

$16.25 - $20.50/hr

Reservations Agent NC The Umstead Hotel and Spa - Cary, NC 27513 Overview Salary Range $18.00 Base+Commission/month Position Type Full Time Job Shift PM/Evening Description The Reservations Agent ...

THE UMSTEAD HOTEL & SPA

Reservations Agent

Cary, NC · On-site

$18/mo

The Reservations Agent provides exceptional service while booking rooms, spa, and dining for leisure, corporate, and group guests. This role requires professionalism, attention to detail, and a ...

U-Haul

Reservation Manager

Raleigh, NC

Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy. * Assist with the Company's U-Box portable ...

U-Haul

Reservation Manager

Raleigh, NC · On-site

Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy. * Assist with the Company's U-Box portable ...

North Ridge Country Club Inc

Host

Raleigh, NC

This position is responsible for greeting guests, managing reservations and waitlists, coordinating seating arrangements, and ensuring exceptional customer service throughout the guest's visit.

North Ridge Country Club Inc

Host

Raleigh, NC · On-site

This position is responsible for greeting guests, managing reservations and waitlists, coordinating seating arrangements, and ensuring exceptional customer service throughout the guest's visit.

North Ridge Country Club Inc

Host

Raleigh, NC · On-site

This position is responsible for greeting guests, managing reservations and waitlists, coordinating seating arrangements, and ensuring exceptional customer service throughout the guest's visit.

Liberty Health

RECEPTIONIST - ASSISTED LIVING

Cary, NC · On-site

$15.50 - $20.50/hr

Makes meal reservations, cancellations, and private dining reservations. * Accepts packages and prescription deliveries. * Assists residents with postage, copies, faxes, and repair/work order ...

Daly Seven Inc

Guest Service Agent

Morrisville, NC · On-site

$14 - $17.75/hr

Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check ...

Daly Seven Inc

Guest Service Agent

Durham, NC · On-site

$14.50 - $18.25/hr

Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check ...

Daly Seven Inc

Guest Service Agent

Morrisville, NC · On-site

$14 - $17.75/hr

Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check ...

SAVORLABS LLC

Host/Hostess

Raleigh, NC · On-site

$11 - $19/hr

In this role, you will manage reservations, welcome guests, lead them to their seats, and inform them of any specials. Your goal is to quickly build rapport with patrons and make them feel welcome.

Hertz

Private Aviation Specialist (37248)

Raleigh, NC · On-site

$22/hr

... new reservations and cancelling, confirming or modifying existing reservations, and responding to booking errors and override requests. Private Aviation Specialist will monitor and respond to ...

Daly Seven Inc

Front Desk Clerk

Durham, NC · On-site

$13.50 - $16.75/hr

Check credit cards and guaranteed reservations for validity and acceptability Know status of reservations on a daily and future basis Be able to handle guest complaints Know emergency procedures and ...

Daly Seven Inc

Front Desk Clerk/Van Driver

Raleigh, NC · On-site

$13.50 - $16.75/hr

Check credit cards and guaranteed reservations for validity and acceptability Know status of reservations on a daily and future basis Be able to handle guest complaints Driving guests to and from the ...

Bin 54 Steak and Cellar

Host

Chapel Hill, NC

$17/hr

Taking reservations and managing the seating chart * Greeting guests warmly and escorting them to their tables * Ensuring a smooth flow of guests in the dining area Requirements: * Excellent ...

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All JobsReservations JobsReservations Jobs in Raleigh, NC

Reservations information

See Raleigh, NC salary details

$11

$18

$28

How much do reservations jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for reservations in Raleigh, NC is $18.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.58 per hour, depending on experience, location, and employer.

How to become a reservationist?

To become a reservationist, candidates typically need a high school diploma or equivalent and strong customer service skills. Experience with reservation systems or booking software is often preferred, and some employers may require certification or training in specific booking platforms. Good communication and organizational skills are essential for managing reservations efficiently.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median hourly wage of around $13 to $16, with annual salaries ranging from approximately $27,000 to $33,000. Earnings can vary based on experience, location, and the industry they work in, such as travel, hospitality, or customer service. Many reservation agents also receive benefits and may work part-time or full-time schedules.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems (like OPERA or Amadeus), booking platforms, and office software is commonly required. Excellent communication, problem-solving abilities, and a calm, courteous demeanor help you stand out in this role. These skills ensure accurate bookings, satisfied customers, and efficient handling of inquiries in a fast-paced hospitality environment.

What is a reservation job?

A reservation job involves managing bookings and scheduling for clients in industries such as hospitality, travel, or dining. Employees typically use reservation systems or software to confirm, modify, or cancel reservations and may need strong customer service skills. The role often requires attention to detail and good communication abilities.

What jobs pay $500,000 a year in the US?

Reservations roles typically do not pay $500,000 annually; such high salaries are usually found in executive, investment, or specialized medical positions. High-paying jobs often require advanced skills, extensive experience, or leadership responsibilities. For most reservation-related jobs, salaries are significantly lower than this threshold.

What are some common challenges faced by reservations agents, and how can they be overcome?

Reservations agents often encounter challenges such as managing high call volumes during peak times, handling last-minute booking changes, and addressing customer concerns promptly. To overcome these, strong organizational skills and familiarity with booking software are essential. Effective communication and patience are also key, as agents must frequently collaborate with other departments, such as sales and front desk teams, to ensure smooth guest experiences. Continuous training and staying updated on property offerings can further enhance problem-solving abilities.

What are reservations in the context of a job?

Reservations, as a job title, typically refer to professionals who handle the booking and management of services such as hotel rooms, flights, car rentals, or restaurant tables. Their responsibilities include assisting customers with inquiries, processing bookings, updating reservation systems, and sometimes handling cancellations or special requests. Reservations staff often work in hospitality, travel, or related industries and are essential for ensuring a smooth and efficient booking experience for guests or clients.

What is the difference between Reservations vs Customer Service Representative?

AspectReservationsCustomer Service Representative
CredentialsHigh school diploma; some roles may require hospitality certificationsHigh school diploma; customer service training often preferred
Work EnvironmentHotels, airlines, travel agenciesCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airline industriesVarious sectors including retail, telecom, finance
Primary FocusBooking and managing reservationsAssisting customers with inquiries and issues

Reservations specialists focus on booking and managing reservations within the travel and hospitality industries, while Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

What are popular job titles related to Reservations jobs in Raleigh, NC? For Reservations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Reservations jobs in Raleigh, NC look for? The top searched job categories for Reservations jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Reservations jobs? Cities near Raleigh, NC with the most Reservations job openings:
Reservations jobs near you
Infographic showing various Reservations job openings in Raleigh, NC as of June 2026, with employment types broken down into 71% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $38,601 per year, or $18.6 per hour.
Reservations Agent

Reservations Agent

The Umstead Hotel and Spa

Cary, NC • On-site

$16.25 - $20.50/hr

Other

Posted 21 days ago

Job description

Reservations Agent

NC The Umstead Hotel and Spa - Cary, NC 27513

Overview

Salary Range $18.00 Base+Commission/month Position Type Full Time Job Shift PM/Evening

Description

The Reservations Agent provides exceptional service while booking rooms, spa, and dining for leisure, corporate, and group guests. This role requires professionalism, attention to detail, and a commitment to personalized service. The agent collaborates with all departments and supports the Revenue Director and Reservations Manager to align bookings with the hotel's financial strategy.

This is a full-time position, and candidates must have open availability to work 40 or more hours per week, including evenings, weekends, and holidays.

Key Responsibilities

• Answer reservation calls for the hotel, restaurant, and spa in a professional and courteous manner. • Accurately enter and maintain reservations in OPERA, OpenTable, SpaSoft, and TravelClick systems. • Check department email regularly and respond promptly and appropriately. • Process gift card purchases via phone and through the online purchasing platform. • Communicate guest preferences and pertinent information to the appropriate departments clearly and efficiently. • Provide clear and detailed descriptions of hotel features, amenities, services, and local offerings. • Maintain Forbes Five-Star and AAA Five Diamond standards in all phone interactions, including verbiage and etiquette. • Ensure accuracy of all reservations, including special requests, room types, rates, and packages. • Coordinate with Front Office, Housekeeping, Spa, and Food & Beverage teams to ensure seamless service delivery. • Handle reservation modifications, cancellations, and billing inquiries in a timely and professional manner. • Monitor room inventory and availability to support revenue management goals. • Assist with group blocks, rooming lists, and special events reservations as needed. • Document guest interactions and preferences accurately across all systems. • Maintain confidentiality of guest information and adhere to all data privacy standards. • Participate in daily briefings and remain informed of occupancy levels, VIP arrivals, and special events. • Resolve guest concerns or escalate issues to management when appropriate

Qualifications

• Previous experience in luxury hospitality, reservations, or a call center environment preferred. • Strong communication and interpersonal skills with a polished and professional phone presence. • Experience with reservation systems such as OPERA, OpenTable, and SpaSoft preferred. • Ability to multitask, stay organized, and remain detail-oriented in a fast-paced environment. • Proficiency in computer systems and standard office software. • Flexible schedule, including availability for evenings, weekends, and holidays.

  1. Bachelor's degree preferred, but not required.
  2. Experience in a call center setting, hotel reservations preferred.
  3. Excellent communication skills & etiquette both written and by phone.
  4. Experience with OPERA and OpenTable preferred.
  5. Knowledge of Microsoft Word, Excel, and Outlook is needed, as well as the ability to type faster than 50WPM.

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