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Reservations Jobs in Ohio (NOW HIRING)

TWIN TIER HOSPITALITY

Guest Service Agent

Columbus, OH · On-site

$14.50 - $18.25/hr

Cancel room reservations according to procedures. (2%) * Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. (1%) * Show guests to ...

Twin Tier Hospitality

Guest Service Agent

Independence, OH · On-site

$14.75 - $18.75/hr

Cancel room reservations according to procedures. (2%) * Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. (1%) * Show guests to ...

TWIN TIER HOSPITALITY

Guest Service Agent

Independence, OH · On-site

$14.75 - $18.75/hr

Cancel room reservations according to procedures. (2%) * Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. (1%) * Show guests to ...

Twin Tier Hospitality

Front Desk Agent

Westlake, OH · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work ...

TWIN TIER HOSPITALITY

Guest Service Agent

Columbus, OH

$14.50 - $18.25/hr

Cancel room reservations according to procedures. (2%) * Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. (1%) * Show guests to ...

TWIN TIER HOSPITALITY

Guest Service Agent

Columbus, OH · On-site

$14.50 - $18.25/hr

Cancel room reservations according to procedures. (2%) * Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. (1%) * Show guests to ...

TWIN TIER HOSPITALITY

Guest Service Agent

Strongsville, OH · On-site

$13.75 - $17.50/hr

Cancel room reservations according to procedures. (2%) * Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. (1%) * Show guests to ...

Punderson Manor Lodge

Front Desk Agent

Newbury, OH · On-site

$13.50 - $17/hr

Close reservations by checking out the room at departure and explain folio if needed. Act as the main point of contact for our guests to best assist their needs with a friendly and helpful attitude.

Punderson Manor Lodge

Front Desk Agent

Newbury, OH · On-site

$13.50 - $17/hr

Close reservations by checking out the room at departure and explain folio if needed. Act as the main point of contact for our guests to best assist their needs with a friendly and helpful attitude.

Punderson Manor Lodge

Front Desk Agent

Newbury, OH

$13.50 - $17/hr

Close reservations by checking out the room at departure and explain folio if needed. Act as the main point of contact for our guests to best assist their needs with a friendly and helpful attitude.

New Albany Country Club

Host

New Albany, OH · On-site

$15/hr

Manage reservations and prioritize seating * Retain knowledge of reservations and reservation systems * Answers the phone politely and professionally * Comply with all liquor laws, health regulations ...

Punderson Manor Lodge

Front Desk Agent

Newbury, OH · On-site

$13.50 - $17/hr

Close reservations by checking out the room at departure and explain folio if needed. Act as the main point of contact for our guests to best assist their needs with a friendly and helpful attitude.

Twin Tier Hospitality

Guest Service Agent

Columbus, OH · On-site

$14 - $17.75/hr

Cancel room reservations according to procedures. (2%) * Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. (1%) * Show guests to ...

Punderson Manor Lodge

Front Desk Agent

Newbury Township, OH · On-site

$13 - $16.50/hr

Close reservations by checking out the room at departure and explain folio if needed. Act as the main point of contact for our guests to best assist their needs with a friendly and helpful attitude.

New Albany Country Club

Host

New Albany, OH · On-site

$15/hr

Manage reservations and prioritize seating * Retain knowledge of reservations and reservation systems * Answers the phone politely and professionally * Comply with all liquor laws, health regulations ...

New Albany Country Club

Host

New Albany, OH · On-site

$15/hr

Manage reservations and prioritize seating * Retain knowledge of reservations and reservation systems * Answers the phone politely and professionally * Comply with all liquor laws, health regulations ...

New Albany Country Club

Host

New Albany, OH · On-site

$15/hr

Manage reservations and prioritize seating * Retain knowledge of reservations and reservation systems * Answers the phone politely and professionally * Comply with all liquor laws, health regulations ...

Burr Oak Lodge and Conference Center

Front Desk Agent

Glouster, OH · On-site

$12 - $15/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits * Medical and Dental Insurance * PTO * Competitive Pay ...

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Showing results 41-60

All JobsReservations JobsReservations Jobs in Ohio

Reservations information

See Ohio salary details

$11

$18

$27

How much do reservations jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for reservations in Ohio is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.10 per hour, depending on experience, location, and employer.

What is a reservations agent?

Reservations, as a job title, typically refer to professionals who handle the booking and management of services such as hotel rooms, flights, car rentals, or restaurant tables. Their responsibilities include assisting customers with inquiries, processing bookings, updating reservation systems, and sometimes handling cancellations or special requests. Reservations staff often work in hospitality, travel, or related industries and are essential for ensuring a smooth and efficient booking experience for guests or clients.

What are the key skills and qualifications needed to thrive as a reservations agent?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems (like OPERA or Amadeus), booking platforms, and office software is commonly required. Excellent communication, problem-solving abilities, and a calm, courteous demeanor help you stand out in this role. These skills ensure accurate bookings, satisfied customers, and efficient handling of inquiries in a fast-paced hospitality environment.

What are some common challenges faced by reservations agents, and how can they be overcome?

Reservations agents often encounter challenges such as managing high call volumes during peak times, handling last-minute booking changes, and addressing customer concerns promptly. To overcome these, strong organizational skills and familiarity with booking software are essential. Effective communication and patience are also key, as agents must frequently collaborate with other departments, such as sales and front desk teams, to ensure smooth guest experiences. Continuous training and staying updated on property offerings can further enhance problem-solving abilities.

What is the difference between Reservations vs Customer Service Representative?

AspectReservationsCustomer Service Representative
CredentialsHigh school diploma; some roles may require hospitality certificationsHigh school diploma; customer service training often preferred
Work EnvironmentHotels, airlines, travel agenciesCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airline industriesVarious sectors including retail, telecom, finance
Primary FocusBooking and managing reservationsAssisting customers with inquiries and issues

Reservations specialists focus on booking and managing reservations within the travel and hospitality industries, while Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

How to become a reservations agent?

To become a reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Experience with reservation systems like Sabre or Amadeus is often preferred, and some employers provide on-the-job training. Good communication, organization, and the ability to work flexible hours are also important for this role.

What are the most commonly searched types of Reservations jobs in Ohio?

The most popular types of Reservations jobs in Ohio are:

What are popular job titles related to Reservations jobs in Ohio?

For Reservations jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Reservations jobs in Ohio look for?

The top searched job categories for Reservations jobs in Ohio are:

What cities in Ohio are hiring for Reservations jobs?

Cities in Ohio with the most Reservations job openings:

Reservations jobs near you
Infographic showing various Reservations job openings in Ohio as of August 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Temporary. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,752 per year, or $18.1 per hour.

Guest Service Agent

TWIN TIER HOSPITALITY

Columbus, OH • On-site

$14.50 - $18.25/hr

Full-time

Re-posted 21 days ago

Job description

POSITION SUMMARY
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.
ORGANIZATIONAL SCOPE:
Position is responsible for exceptional customer service in order to generate revenue.
ESSENTIAL FUNCTIONS

  • Handle guest registration and room assignments, accommodating special requests whenever possible. (10%)
  • Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (16%)
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. (50%)
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (21%)
  • Cancel room reservations according to procedures. (2%)
  • Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. (1%)
  • Show guests to room assisting them with their luggage. (45%)
  • Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions. (15%)
  • Check luggage for hotel guests both for day and overnight. (15%)
    NON-ESSENTIAL FUNCTIONS
  • Inventory guest room keys according to policy and request re-keying as necessary.
  • Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
  • Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Knowledge and Skills:

  • Education:High school education or equivalent experience.
  • Experience:Three months to one full year of employment in a related position with this company or other organization(s).
  • Skills and Abilities: Requires a working knowledge of the Front Desk aspect of TTH services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. Second language is preferred.
    No. Of employees supervised: None.
    Travel Required:None.
    Hours Required: 8 hour shift; scheduled days and times may vary based on need.
    Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
    Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes.
    Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often.
    Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes.
    Mobility Describe the type(s) of mobility required to include distances and % of time involved.
    Continually walking, standing, lifting or pulling, 90-95% of time, large step into van.
    Continuous Standing Describe the reasons to include time period and frequency.
    Continuous standing 95% of time.
    Climbing Stairs
    Up to approx. 120 steps 10% of 8 hour shift.
    Hearing: Moderate
    Explain: One-on-one communication with guests.
    Vision: Moderate
    Explain: Read reports, verify reservations, work with computers.
    Speech: Moderate
    Explain: One-on-one communications with guests.
    Literacy: Critical
    Explain: Read reports, reservations, analyze, investigate.
    Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.
    Brass/glass cleaner. No special handling required.
    Protective Clothing:
    None Required.
    Equipment Operation List type of equipment and frequency of use.
    Computer use 75%, telephone use 25%, computer printer 25%, calculator 10%, of shift.

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