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Reservations Jobs in Minnesota (NOW HIRING)

Mystic Lake

Call Center Representative

Prior Lake, MN

$16.50 - $20.50/hr

Accepts, confirms, modifies and cancels all room and event reservations in multiple computer systems. * Accurately quotes rates and promotions and uses effective upsell techniques to sell upgraded ...

Gaming Enterprise

Call Center Representative

Prior Lake, MN · On-site

$16.50 - $20.50/hr

Accepts, confirms, modifies and cancels all room and event reservations in multiple computer systems. * Accurately quotes rates and promotions and uses effective upsell techniques to sell upgraded ...

Gaming Enterprise

Call Center Representative

Prior Lake, MN · On-site

$16.50 - $20.50/hr

Accepts, confirms, modifies and cancels all room and event reservations in multiple computer systems. * Accurately quotes rates and promotions and uses effective upsell techniques to sell upgraded ...

Odyssey Resorts

Reservationist

Deerwood, MN · On-site

$16.15 - $19.38/hr

DEPARTMENT: Reservations (seasonal) REPORTS TO: Vacation Sales Manager SUMMARY: Responsible for selling room nights and plans to families. Create reservations, confirmations, modifications ...

Odyssey Resorts

Reservationist

Deerwood, MN · On-site

$16.15 - $19.38/hr

DEPARTMENT: Reservations (seasonal) REPORTS TO: Vacation Sales Manager SUMMARY: Responsible for selling room nights and plans to families. Create reservations, confirmations, modifications ...

Ruttger's Bay Lake Resort

Reservationist

Deerwood, MN · On-site

$16.15 - $19.38/hr

DEPARTMENT: Reservations (seasonal) REPORTS TO: Vacation Sales Manager SUMMARY: Responsible for selling room nights and plans to families. Create reservations, confirmations, modifications ...

Odyssey Resorts

Reservationist

Deerwood, MN · On-site

$16.75 - $21.75/hr

Department: Reservations (seasonal) Reports To: Vacation Sales Manager Summary: Responsible for selling room nights and plans to families. Create reservations, confirmations, modifications ...

Afton House Inn

Guest Services and Marketing

Afton, MN · On-site

$13 - $16/hr

Taking phone and online reservations for dining, lodging and public cruises * Responding to email inquiries for dining, lodging and public cruises * reconciling Expedia, Hotels.com and other 3rd ...

Bodega42

Homshuk - Host

Saint Paul, MN · On-site

$13/hr

Basic computer skills for managing reservations and seating charts. * Availability to work flexible hours including evenings, weekends, and holidays. Responsibilities: * Greet guests as they arrive ...

PORZANA

Host - Porzana

Minneapolis, MN

$16.37 - $20/hr

This role manages the flow of service, including reservations, walk-ins, and guest communications, while supporting the overall cleanliness and organization of the dining room and entryway. Key ...

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Reservations information

See Minnesota salary details

$11

$18

$28

How much do reservations jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for reservations in Minnesota is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.72 per hour, depending on experience, location, and employer.

What is a reservations agent?

Reservations, as a job title, typically refer to professionals who handle the booking and management of services such as hotel rooms, flights, car rentals, or restaurant tables. Their responsibilities include assisting customers with inquiries, processing bookings, updating reservation systems, and sometimes handling cancellations or special requests. Reservations staff often work in hospitality, travel, or related industries and are essential for ensuring a smooth and efficient booking experience for guests or clients.

What are the key skills and qualifications needed to thrive as a reservations agent?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems (like OPERA or Amadeus), booking platforms, and office software is commonly required. Excellent communication, problem-solving abilities, and a calm, courteous demeanor help you stand out in this role. These skills ensure accurate bookings, satisfied customers, and efficient handling of inquiries in a fast-paced hospitality environment.

What are some common challenges faced by reservations agents, and how can they be overcome?

Reservations agents often encounter challenges such as managing high call volumes during peak times, handling last-minute booking changes, and addressing customer concerns promptly. To overcome these, strong organizational skills and familiarity with booking software are essential. Effective communication and patience are also key, as agents must frequently collaborate with other departments, such as sales and front desk teams, to ensure smooth guest experiences. Continuous training and staying updated on property offerings can further enhance problem-solving abilities.

What is the difference between Reservations vs Customer Service Representative?

AspectReservationsCustomer Service Representative
CredentialsHigh school diploma; some roles may require hospitality certificationsHigh school diploma; customer service training often preferred
Work EnvironmentHotels, airlines, travel agenciesCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airline industriesVarious sectors including retail, telecom, finance
Primary FocusBooking and managing reservationsAssisting customers with inquiries and issues

Reservations specialists focus on booking and managing reservations within the travel and hospitality industries, while Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

How to become a reservations agent?

To become a reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Experience with reservation systems like Sabre or Amadeus is often preferred, and some employers provide on-the-job training. Good communication, organization, and the ability to work flexible hours are also important for this role.

What are the most commonly searched types of Reservations jobs in Minnesota?

The most popular types of Reservations jobs in Minnesota are:

What are popular job titles related to Reservations jobs in Minnesota?

For Reservations jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Reservations jobs in Minnesota look for?

The top searched job categories for Reservations jobs in Minnesota are:

Reservations jobs near you
Infographic showing various Reservations job openings in Minnesota as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,892 per year, or $18.7 per hour.

Call Center Representative

Mystic Lake

Prior Lake, MN

$16.50 - $20.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 12 days ago

Mystic Lake Casino Hotel rating

8.0

Company rating: 8.0 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

24th of 164 rated casinos

Job description

Come join our premier casino resort and entertainment destination as a Call Center Representative! In this opportunity you will be the acting voice of our enterprise supporting guest’s questions and reservation requests. If you think dynamically and can work at a fast pace – we are looking for you! Enjoy weekly pay, 401k match starting day one, and career growth opportunities. Whatever your goals may be, let Mystic Lake Casino help get you there!

Job Overview: Creates a positive guest experience for callers by routing incoming/outgoing telephone calls, answering Club M-related questions, and taking/confirming hotel reservations, while providing a high level of service, and effective sales tactics to upsell Hotel and Casino offerings within a fast paced, high-volume environment. Provides guest service in line with SMSCGE’s culture of Purpose, Vision, Values. 

Illuminate Your Future: What You'll Do:

  • Answers and routes all telephone calls to the appropriate departments according to department call script standards and enhanced Guest Service training.
  • Accepts, confirms, modifies and cancels all room and event reservations in multiple computer systems.
  • Accurately quotes rates and promotions and uses effective upsell techniques to sell upgraded room types, offer dining reservations, and amenity reservations.
  • Uses multiple computer systems to answer all Mystic Lake Casino/Hotel guest inquiries.
  • Announces all overhead paging over the casino P.A. system. Routes numeric paging requests to appropriate departments.
  • Completes daily shift checklists as assigned by supervisor.
  • Logs Housekeeping/Maintenance requests and provides required follow up with guests.
  • Keeps up-to-date utilizing department communications systems of all Casino offerings/promotions/events.
  • Participates in multi-systems daily audits to ensure accurate room/promotional inventories.
  • Audits reservations for accuracy on a daily basis.

    Job Requirements:

    • Six months’ reservations, guest service or full-service hotel experience.
    • Must be able to read, write, and speak English clearly.
    • Ability to communicate with a diverse population.
    • Proficient experience with word processing, databases and electronic mail software.
    • Must be able to type 35 wpm.

    Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.  

    Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience. 

    Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all. 

    Be the Experience. Be Bold. Be Mystic.

    What Mystic Lake Casino Hotel employees say

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