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Reservations Manager Jobs in Reston, VA (NOW HIRING)

Salamander Hospitality

Reservation Agent

Middleburg, VA · On-site

$14.50 - $18.25/hr

Process new reservations, modifications, cancellations, and special requests accurately. * Maintain detailed guest records using the OPERA Property Management System (PMS). * Assist with group ...

Salamander Hospitality

Reservation Agent

Middleburg, VA · On-site

$20/hr

Process new reservations, modifications, cancellations, and special requests accurately. * Maintain detailed guest records using the OPERA Property Management System (PMS). * Assist with group ...

The State Theatre

Box Office Attendant

Falls Church, VA · On-site

$13 - $14/hr

Further responsibilities include: -taking and managing dining reservations -managing band guest lists -changing the venue's three marquees (this requires the physical ability to carry 15lbs ...

The State Theatre

Box Office Attendant

Falls Church, VA · On-site

$13 - $14/hr

Further responsibilities include: -taking and managing dining reservations -managing band guest lists -changing the venue's three marquees (this requires the physical ability to carry 15lbs ...

DHS Brand

FRONT DESK AGENT

Washington, DC · On-site

$16.25 - $20.50/hr

You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns with professionalism and courtesy. Essential Functions: * Guest Check-In/Out: Efficiently ...

Donohoe Hospitality

FRONT DESK AGENT

Washington, DC

$16.25 - $20.50/hr

You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns with professionalism and courtesy. Essential Functions: * Guest Check-In/Out: Efficiently ...

Donohoe Hospitality Services

FRONT DESK AGENT

Washington, DC · On-site

$16.25 - $20.50/hr

Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings. * Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other ...

Donohoe Companies

FRONT DESK AGENT

Washington, DC · On-site

$16.25 - $20.50/hr

Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings. * Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other ...

Donohoe Hospitality

Front Desk Agent

Washington, DC

$20/hr

Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings. * Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other ...

Donohoe Hospitality

Front Desk Agent

Washington, DC

$22/hr

Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings. * Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other ...

Donohoe Hospitality

Front Desk Agent

Arlington, VA

$18/hr

They manage reservations, assist with guest inquiries and requests, and efficiently handle check-in, check-out, and payment processing, ensuring a positive and lasting impression of the hotel. *Must ...

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All JobsReservations JobsReservations Manager JobsReservations Manager Jobs in Reston, VA

Reservations Manager information

See Reston, VA salary details

$30.2K

$62.2K

$113.4K

How much do reservations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for reservations manager in Reston, VA is $62,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $72,800.00 per year, depending on experience, location, and employer.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is important, and some employers prefer candidates with a hospitality or business degree. Gaining experience in a related role such as reservations agent can also help advance to a management position.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some may receive bonuses or benefits. Strong communication and organizational skills are important for success in this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.
More about Reservations Manager jobs
What are the most commonly searched types of Reservations jobs in Reston, VA? The most popular types of Reservations jobs in Reston, VA are:
What job categories do people searching Reservations Manager jobs in Reston, VA look for? The top searched job categories for Reservations Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Reservations Manager jobs? Cities near Reston, VA with the most Reservations Manager job openings:
Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $62,186 per year, or $29.9 per hour.

Reservation Agent

Salamander Hospitality

Middleburg, VA • On-site

$14.50 - $18.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Here's an Indeed-optimized version that incorporates high-ranking hospitality and reservations keywords while remaining engaging and attractive to candidates.
Reservations Sales Agent
Salamander Middleburg | Middleburg, VA
Luxury Hospitality Sales | Reservations | Commission Opportunity
About Salamander Middleburg
Located in the heart of Virginia's renowned horse and wine country, Salamander Middleburg is a Forbes Five-Star and AAA Five Diamond luxury resort offering an exceptional guest experience through personalized service, world-class accommodations, award-winning dining, and unforgettable experiences.
At Salamander Middleburg, our Service Professionals are the foundation of our success. We are passionate about creating memorable experiences for our guests while providing rewarding career opportunities, competitive benefits, and a culture built on teamwork, respect, and excellence.
If you enjoy luxury hospitality, sales, customer service, and helping guests plan unforgettable stays, we'd love to meet you.
Position Summary
Salamander Middleburg is seeking an energetic, service-driven Reservations Sales Agent to join our Reservations team.
As the first point of contact for many of our guests, you will provide exceptional customer service while converting inquiries into reservations. You'll assist guests with booking accommodations, spa experiences, dining, packages, and special promotions while maximizing revenue through consultative selling and upselling opportunities.
This position offers competitive hourly pay plus commission, allowing high performers to increase their earnings.
What You'll Do

  • Answer inbound reservation calls and emails while delivering Forbes Five-Star service.
  • Sell guestrooms, vacation packages, promotions, and resort experiences.
  • Upsell room categories, spa appointments, dining reservations, and resort amenities.
  • Build rapport with guests and identify their travel needs.
  • Process new reservations, modifications, cancellations, and special requests accurately.
  • Maintain detailed guest records using the OPERA Property Management System (PMS).
  • Assist with group reservations, rooming lists, and billing updates.
  • Coordinate with Front Office, Conference Services, Housekeeping, Spa, and other departments to ensure seamless guest experiences.
  • Monitor booking trends, cancellations, arrivals, and occupancy reports.
  • Meet or exceed monthly sales and conversion goals established by leadership.
  • Maintain thorough knowledge of resort amenities, seasonal promotions, dining venues, activities, and local attractions.
What We're Looking For
Preferred Qualifications
  • High School Diploma or GED required
  • Previous experience in:
    • Hotel Reservations
    • Luxury Hospitality
    • Guest Services
    • Front Desk
    • Hotel Sales
    • Customer Service
    • Call Center
    • Travel Industry
  • Experience with OPERA PMS preferred
  • Microsoft Office proficiency (Excel, Word, Outlook)
  • Typing speed of 50+ WPM
  • Excellent verbal and written communication skills
Success in This Role
We're looking for someone who is:
  • Passionate about luxury hospitality
  • Sales-oriented with the ability to confidently recommend upgrades and packages
  • Friendly, professional, and guest-focused
  • Detail-oriented and highly organized
  • Comfortable multitasking in a fast-paced environment
  • A strong communicator and team player
  • Dependable with excellent time management skills
  • Able to work a flexible full-time schedule, including weekends and holidays between 8:00 AM and 8:00 PM
Why Join Salamander Middleburg?
Competitive Compensation
  • Hourly Pay
  • Sales Commission
  • Performance Recognition
Outstanding Benefits
  • Medical, Dental & Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off
  • Company-Paid Holidays
  • Complimentary Associate Meals
  • Employee Discounts on Rooms, Dining, Spa, Golf, and Retail
  • Career Development & Internal Promotion Opportunities
  • Employee Recognition Programs

Why You'll Love Working Here
Salamander Middleburg is more than a luxury resort-it's a place where careers flourish. Whether you're growing your hospitality career or bringing your reservations and sales expertise to a Forbes Five-Star destination, you'll be part of a team committed to excellence, service, and creating extraordinary guest experiences every day.
Apply today and begin your hospitality career with one of Virginia's premier luxury resorts.
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law
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