Reservations Manager Jobs in Washington (NOW HIRING)

From the beginning, our goal was to establish an advisory firm that stands apart from the rest - one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today's challenges and deliver present and future value.
Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.
By joining CrossCountry you will be instrumental in championing our "Better Experience" model, ensuring an exceptional experience for our candidates and the leaders who hire them. This role centers on high-touch executive coordination - complex scheduling, candidate travel, and seamless logistics - and is well suited to someone with executive assistant, executive support, or coordination experience. With guidance from experienced leaders, you will be pivotal in enhancing our candidate experience and contributing to the following areas:
Interview and Executive Coordination: Utilize automated scheduling tools to coordinate interviews across multiple leaders, calendars, and time zones, meticulously track candidate progress throughout the interview process, ensure timely communication, and welcome candidates visiting our McLean, VA office. This position entails a hybrid work arrangement, with presence at our McLean, VA office for three days per week.
Candidate Travel and Logistics: Own end-to-end travel arrangements for candidates and visiting leaders, including flights, hotel accommodations, ground transportation, and dinner reservations. Manage changes, cancellations, and day-of issues in real time with minimal disruption. Prepare, submit, and reconcile associated expense reports accurately and in line with firm policy.
Executive Support: Serve as a trusted coordination partner to Talent leadership by protecting calendar time, resolving conflicts before they surface, preparing materials ahead of interviews and debriefs, and keeping commitments on track. This work requires a high degree of independence, sound judgment, and discretion with confidential information.
Identifying Process Improvements: We value input from our coordinators, who are immersed in the logistics of our processes on a daily basis, and we encourage our coordinators to identify opportunities to enhance efficiency and enrich the candidate experience.
What You'll Do:

• Manage complex interview scheduling across multiple leaders, calendars, and time zones
• Serve as the primary point of contact for candidates from first outreach through offer, ensuring a white glove experience
• Coordinate all candidate travel, including flights, hotel accommodations, ground transportation, and dinner reservations
• Manage travel changes, cancellations, and day-of issues in real time with minimal disruption to candidates or interviewers
• Prepare, submit, and reconcile expense reports for candidate travel and executive coordination, ensuring accuracy and policy compliance
• Provide in-person interview facilitation support in our McLean, VA office by welcoming candidates and assisting them throughout the day
• Support Talent leaders with calendar management, conflict resolution, and preparation of materials ahead of interviews, debriefs, and meetings
• Assist in recruiting operations, including job creation, postings, and ensuring accurate tracking in our ATS
• Develop and customize templates, candidate messaging, and resources to improve communication throughout the interview process
• Build trusted relationships with executive assistants, senior leaders, recruiters, and business stakeholders to ensure seamless communication and execution of recruiting activities
• Communicate effectively with global teams across different time zones
• Demonstrate strong problem-solving skills, proactively implementing solutions within the talent acquisition process

What You'll Bring:

• 2+ years of coordination experience in an executive assistant, executive support, recruiting, or human resources role
• Bachelor's degree from an accredited college/university
• Experience booking and managing complex travel arrangements, including flights, hotels, and reservations
• Experience preparing and submitting expense reports (Concur, Expensify, or similar) preferred
• Experience with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook
• Demonstrated ability to manage complex calendars and competing priorities with discretion and sound judgment
• Excellent presentation, verbal, and written communication skills, with the ability to represent senior leaders professionally
• Demonstrated experience prioritizing multiple projects, strong organizational skills, and extreme attention to detail
• Experience utilizing an applicant tracking system (ATS) preferred but not required
• Ability to be on-site at our McLean, Virginia office at least 3 days per week

#LI-Hybrid
#LI-BW1
Benefits Summary
The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.
Equal Employment Opportunity (EEO)
CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.
As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.