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Reservations Manager Jobs in Hawaii (NOW HIRING)

Marriott

Reservations Agent

Lahaina, HI · On-site

$32.89/hr

N Position Type Non-Management Pay Range: $32.89-$32.89 per hour POSITION SUMMARY Process all ... reservations) by inputting the correct code and rate into the reservation system. Follow proper ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI · On-site

$22 - $24.50/hr

Book reservations for all Roberts Hawaii products and services in all four (4) major islands ... Troubleshoot and resolve customer issues in absence of a Supervisor or Manager * Escalate ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI · On-site

$22 - $24.50/hr

Book reservations for all Roberts Hawaii products and services in all four (4) major islands ... Troubleshoot and resolve customer issues in absence of a Supervisor or Manager * Escalate ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI · On-site

$22 - $23/hr

Book reservations for all Roberts Hawaii products and services in all four (4) major islands ... Troubleshoot and resolve customer issues in absence of a Supervisor or Manager * Escalate ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI · On-site

$22 - $24.50/hr

Book reservations for all Roberts Hawaii products and services in all four (4) major islands ... Troubleshoot and resolve customer issues in absence of a Supervisor or Manager * Escalate ...

Crescent Hotels & Resorts

Reservations/PBX Agent

Honolulu, HI · On-site

$15.75 - $19.75/hr

Manage and respond to reservation inquiries via phone, email, and booking platforms. Manage Group Reservations and their processes, to ensure adherence to the Sales Contract terms, ensure the highest ...

Crescent

Reservations/PBX Agent

Honolulu, HI · On-site

$15.75 - $19.75/hr

Manage and respond to reservation inquiries via phone, email, and booking platforms. Manage Group Reservations and their processes, to ensure adherence to the Sales Contract terms, ensure the highest ...

Crescent Services

Reservations/PBX Agent

Honolulu, HI · On-site

$15.75 - $19.75/hr

Manage and respond to reservation inquiries via phone, email, and booking platforms. Manage Group Reservations and their processes, to ensure adherence to the Sales Contract terms, ensure the highest ...

New

Highgate Hotels L.P.

Rooms Inventory Manager

Lahaina, HI · On-site

$60 - $80/hr

This role is responsible for managing reservation systems, coordinating with sales and front office teams, monitoring inventory and rates, and leading the reservations team to achieve occupancy and ...

Highgate Hotels

Rooms Inventory Manager

Lahaina, HI · On-site

This role is responsible for managing reservation systems, coordinating with sales and front office teams, monitoring inventory and rates, and leading the reservations team to achieve occupancy and ...

Royal Lahaina Resort

Rooms Inventory Manager

Lahaina, HI · On-site

$70K - $75K/yr

This role is responsible for managing reservation systems, coordinating with sales and front office teams, monitoring inventory and rates, and leading the reservations team to achieve occupancy and ...

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Showing results 21-40

All JobsReservations JobsReservations Manager JobsReservations Manager Jobs in Hawaii

Reservations Manager information

See Hawaii salary details

$30.1K

$62.1K

$113.2K

How much do reservations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for reservations manager in Hawaii is $62,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $72,700.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
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The top searched job categories for Reservations Manager jobs in Hawaii are:

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Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Hawaii as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $62,102 per year, or $29.9 per hour.

Director, Revenue & Reservations

SH Hotels and Resorts

Hanalei, HI • On-site

$20.75 - $26.50/hr

Full-time

Re-posted 4 days ago

Key responsibilities

  • Oversee the Reservations Departments and ensure proper account balancing, ledger reconciliation, and financial report execution.

  • Collaborate with Sales & Marketing, Catering, Finance, and Front Office teams to support revenue management strategies.

  • Analyze market trends and conditions to develop and implement strategies aimed at maximizing hotel revenue.

Job description

Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Starwood Hotels, an affiliate of global private investment firm Starwood Capital Group, is a hotel brand management company that operates 1 Hotels, Baccarat Hotels, Treehouse Hotels, and SH Collection properties. Leveraging its marketing, design, operational, and technological expertise, Starwood is the force behind some of the most groundbreaking and dynamic hotel brands in the world.
The Revenue team for Starwood Hotels is a group of driven problem solvers, the brightest of the bright who make it easy for everyone else to understand the daily operations of our hotel and its financial impacts.
We are currently seeking a Director of Revenue & Reservations based at our 1 Hotel Hanalei Bay location. The Director of Revenue & Reservations will maintain oversight over the Reservations Departments (on site or call-center based), work closely with the Sales & Marketing, Catering, Finance and Front Office teams, and supervise account balancing, ledger reconciliation, and financial report execution for the hotel. Needless to say, it's a hugely important role that requires meticulous analysis, insightful planning, and a sharp ability to identify and resolve discrepancies with lightning-fast solutions.
About you...
Four-year college degree or equivalent combination of education and experience; or a min of 6 years similar experience in this or similar role.
Prior experience and strong understanding of hospitality revenue management preferred.
Experience with hotel property management systems, reservation systems and revenue management systems to forecast and implement optimal strategies preferred.
Strong expertise in on demand trends and market conditions with ability to translate into revenue management strategies used to realize the maximum amount of revenue for the property.
Comfortable with presenting strategy recommendations to Executive teams
Flexible and willing to meet the demands of a 24-hour operation
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
$120,000-$130,000 annually plus incentive bonus
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

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