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Reservations Agent Jobs in Reno, NV (NOW HIRING)

Peppermill & Western Village

Reservations Agent

Reno, NV · On-site

$16 - $20/hr

This position has up to a $1,000 hiring bonus The Reservation Agent is responsible for providing efficient and friendly service to all guests who contact the Call Center by making hotel reservations ...

Omhk Llc

Front Desk Agent

Reno, NV · On-site

$13 - $15/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

Omhk Llc

Front Desk Agent

Reno, NV · On-site

$14.25 - $18/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... reservations and answer questions via phone, email, and in-person Build rapport with guests and ...

Omhk Llc

Front Desk Agent

Reno, NV · On-site

$13 - $15/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

Omhk Llc

Front Desk Agent

Reno, NV

$13 - $15/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

Peppermill & Western Village

Front Desk Agent

Reno, NV · On-site

$14.25 - $18/hr

The Front Desk Agent is responsible for checking in and out all hotel guests while maintaining ... Work well with supporting departments (Reservations, Bell desk, Housekeeping, Information Desk ...

Greyhound Lines, Flix

Customer Service Agent

Sparks, NV · On-site

$16 - $18/hr

Greyhound Lines, Flix is looking for an enthusiastic and dependable Customer Service Agent to join ... Responsibilities: * Assist passengers with ticketing, reservations, and travel inquiries at the ...

Greyhound Lines, Flix

Customer Service Agent

Sparks, NV · On-site

$16 - $18/hr

Greyhound Lines, Flix is looking for an enthusiastic and dependable Customer Service Agent to join ... Responsibilities: * Assist passengers with ticketing, reservations, and travel inquiries at the ...

Greyhound Lines, Flix

Customer Service Agent

Sparks, NV · On-site

$16 - $18/hr

Greyhound Lines, Flix is looking for an enthusiastic and dependable Customer Service Agent to join ... Responsibilities: * Assist passengers with ticketing, reservations, and travel inquiries at the ...

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Reservations Agent information

See Reno, NV salary details

$11

$17

$22

How much do reservations agent jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for reservations agent in Reno, NV is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

More about Reservations Agent jobs

What are the most commonly searched types of Reservations Agent jobs in Reno, NV?

The most popular types of Reservations Agent jobs in Reno, NV are:

What are popular job titles related to Reservations Agent jobs in Reno, NV?

For Reservations Agent jobs in Reno, NV, the most frequently searched job titles are:

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The top searched job categories for Reservations Agent jobs in Reno, NV are:

What cities near Reno, NV are hiring for Reservations Agent jobs?

Cities near Reno, NV with the most Reservations Agent job openings:

Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Reno, NV as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $36,178 per year, or $17.4 per hour.

Reservations Agent

Peppermill & Western Village

Reno, NV • On-site

$16 - $20/hr

Full-time

Re-posted 17 days ago

Job description

This position has up to a $1,000 hiring bonus

The Reservation Agent is responsible for providing efficient and friendly service to all guests who contact the Call Center by making hotel reservations and connecting calls to the correct department.

This is an in person position only.

Duties:

  • Promptly answer calls and greet guests with friendly and sincere service.

  • listen to and understand requests, respond with appropriate action, and provide accurate information.

  • Manage and create room reservations.

  • Effectively communicate with guests, coworkers and management via email and profile notes

  • Maintain a high level of attention and accuracy.

  • Ensure guest satisfaction by managing service failures, problem solving and prioritizing guest needs.

  • Maintain an environment of respect for every guest.

Qualifications:

  • Must be at least 18 years of age.

  • High school diploma or G.E.D. required.

  • Minimum one year of customer service experience preferred.

  • Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.

  • Ability to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication and data input.

  • Must be able to communicate clearly in English.