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Reservation Manager Jobs in Rochester, NY (NOW HIRING)

Banta Management Services Inc

Hotel Front Desk

Webster, NY · On-site

$13 - $16.50/hr

Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Banta Management Services Inc

Hotel Front Desk

Webster, NY · On-site

$13 - $16.50/hr

Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Mamma G's

Monring Host/Hostess

Rochester, NY · On-site

$20/hr

Managing the reservation list assigning tables to reservation as well as managing walk-in customers and wait list * Responding to complaints and helping to resolve them * Helping out with other ...

Mamma G's

Evening Host/Hostess

Rochester, NY · On-site

$20/hr

Managing the reservation list assigning tables to reservation as well as managing walk-in customers and wait list * Responding to complaints and helping to resolve them * Helping out with other ...

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Reservation Manager information

See Rochester, NY salary details

$28.6K

$59K

$107.5K

How much do reservation manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for reservation manager in Rochester, NY is $58,977.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $69,100.00 per year, depending on experience, location, and employer.

What is a reservation manager?

A Reservation Manager is responsible for overseeing and managing the reservations process for hotels, restaurants, travel agencies, or other hospitality businesses. They ensure that bookings are handled efficiently, customer inquiries are addressed, and occupancy or booking targets are met. Reservation Managers often supervise a team, coordinate with other departments, and use reservation systems to maximize revenue and guest satisfaction. Their role is crucial in providing a smooth booking experience and optimizing the business's availability and pricing strategies.

What are the key skills and qualifications needed to thrive as a reservation manager?

To thrive as a Reservation Manager, you need strong organizational abilities, attention to detail, and experience in hospitality management, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and proficiency in Microsoft Office are typically required. Exceptional communication, problem-solving, and leadership skills are crucial for managing teams and ensuring guest satisfaction. These skills ensure efficient reservation processes, high occupancy rates, and positive guest experiences in a competitive hospitality environment.

What are some common challenges reservation managers face when coordinating between departments, and how can they be addressed?

Reservation Managers often act as a bridge between the sales, front desk, and housekeeping teams to ensure seamless guest experiences. A common challenge is handling last-minute booking changes or overbooking situations, which requires strong communication and problem-solving skills. Proactively updating all relevant departments, utilizing reservation management software, and maintaining detailed records can help minimize miscommunication. Regular team meetings and clear protocols also support smooth collaboration and help Reservation Managers resolve issues efficiently.

How much do reservation managers make in the US?

Reservation managers in the US typically earn an average salary of around $45,000 to $60,000 per year, depending on experience, location, and the industry they work in. Those with strong customer service skills and familiarity with reservation systems like Opera or Fidelio may have higher earning potential.

How to become a reservation manager?

To become a reservation manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is important, and some roles may require familiarity with specific software or certifications. Gaining experience in the hospitality or travel industry can also improve job prospects.

What job categories do people searching Reservation Manager jobs in Rochester, NY look for?

The top searched job categories for Reservation Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Reservation Manager jobs?

Cities near Rochester, NY with the most Reservation Manager job openings:

Reservation Manager jobs near you
Infographic showing various Reservation Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $58,977 per year, or $28.4 per hour.

Restaurant Reservations Specialist (Part-Time)

Seagate Hospitality Group LLC

Canandaigua, NY • On-site

$18/hr

Other

Posted 24 days ago

Job description

Position Summary
The Lake House is seeking a Part-Time Reservations Specialist to join our team. This role is responsible for managing guest reservations for the Rose Tavern and Sand Bar, maximizing restaurant seating and table utilization, coordinating private dining reservations, and providing exceptional guest service. During service periods, the Reservationist may also assist as a host.
Key Responsibilities
Reservation Management
  • Answer incoming phone calls and respond to emails promptly and professionally.
  • Book reservations for the Rose Tavern and Sand Bar.
  • Optimize table assignments, covers, and table turns based on:
    • Guest count
    • Staffing levels
    • Weather conditions
  • Assist guests throughout the reservation process to ensure a positive experience.
Private Events & Dining
  • Manage inquiries for Private Dining Rooms and the Willow Lounge.
  • Book private events according to established restaurant policies.
  • Coordinate reservation details and maintain required documentation.
Guest Services
  • Assist with Front Desk needs and requests from internal guests.
  • Welcome guests upon arrival.
  • Manage waitlists during busy periods.
  • Escort and seat guests efficiently.
  • Distribute menus and answer initial questions.
  • Honor seating preferences whenever possible while maintaining balanced table rotation.
Guest Experience
  • Engage with guests to ensure satisfaction with food and service.
  • Address guest concerns and assist in resolving complaints.
  • Maintain knowledge of menus and restaurant offerings.
  • Support other restaurant positions as needed to ensure smooth operations.
  • Always deliver outstanding guest service.
Qualifications
Required Skills
  • Strong customer service and communication skills.
  • Ability to multitask in a fast-paced restaurant environment.
  • Comfortable using reservation software, email, and point-of-sale (POS) systems.
  • Positive attitude with the ability to work effectively under pressure.
  • Ability to work independently with minimal supervision.
  • Willingness to follow instructions and seek clarification when necessary.
Physical Requirements
  • Ability to stand for extended periods.
  • Ability to safely lift and carry food trays when needed.
  • Ability to work efficiently in a busy restaurant setting.
Preferred Qualifications
  • High school diploma or equivalent.
  • Previous restaurant or hospitality experience.
Compensation & Benefits
  • Pay: $18.00 per hour
  • Schedule: Approximately 20-30 hours per week (hours may vary based on business needs and seasonality)
  • Commission:
    • 5% commission on food and beverage purchases for qualifying events booked in the Private Dining Rooms or Willow Lounge.
    • Applies to events meeting the minimum food & beverage spend requirement with a credit card on file.
    • Paid monthly.

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