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Representative Associate Jobs in Chicago, IL (NOW HIRING)

Transamerica Agency Network

career insurance rep

Chicago, IL · On-site

$41K - $56K/yr

The Representative reports directly to a Managing Representative, Associate Director or Managing Director and is expected to meet weekly and annual objectives agreed upon with his/her immediate ...

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Representative Associate information

What job makes $10,000 a month without a degree?

A Representative Associate typically earns less than $10,000 per month, but some sales or commission-based roles in industries like real estate, insurance, or high-ticket sales can reach or exceed that level without requiring a degree. Success in these roles depends on skills, experience, and performance, often involving strong communication and sales abilities.

Why is Gen Z struggling to get jobs?

Gen Z faces challenges in securing jobs due to high competition, limited work experience, and employers' preference for candidates with specific skills or certifications. Many entry-level positions require digital literacy and adaptability, which can be barriers for some young job seekers. Developing relevant skills and gaining experience through internships or certifications can improve their chances.

How does a Representative Associate typically collaborate with other departments to resolve customer issues?

As a Representative Associate, you will frequently work alongside teams such as technical support, billing, and sales to ensure customer concerns are addressed efficiently. Collaboration often involves escalating complex cases, sharing feedback, and participating in cross-functional meetings to streamline processes. Effective communication and teamwork are key, as you'll need to relay information clearly and advocate for the customer's needs within the organization.

What is an associate representative?

An associate representative is a role within a company or organization responsible for supporting sales, customer service, or client relations. They often handle inquiries, assist with product or service information, and may work under the supervision of a senior representative or manager, typically requiring good communication skills and familiarity with company tools or systems.

What are the key skills and qualifications needed to thrive as a Representative Associate, and why are they important?

To thrive as a Representative Associate, you generally need strong communication, customer service, and problem-solving skills, often supported by at least a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office technology is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you excel in customer interactions and team environments. These abilities ensure efficient resolution of customer issues, high satisfaction rates, and effective collaboration within the organization.

What is the difference between Representative Associate vs Customer Service Representative?

AspectRepresentative AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; customer service training
Work EnvironmentRetail, call centers, sales environmentsCall centers, retail, service industries
Employer & Industry UsageRetail, telecommunications, insuranceTelecommunications, retail, banking
Common Search & ComparisonOften compared for entry-level customer interaction rolesCommonly compared for customer support roles

The main difference between a Representative Associate and a Customer Service Representative lies in their job scope and industry usage. Representative Associates often work in retail and sales environments, focusing on sales and customer engagement, while Customer Service Representatives primarily handle customer inquiries and support in service industries. Both roles require similar credentials but differ in daily tasks and employer settings.

How much do sales representatives get paid?

Sales representatives' salaries vary based on experience, industry, and location, but the median annual pay in the United States is around $65,000. Many sales roles also include commissions or bonuses, which can significantly increase total earnings. Entry-level positions may start lower, while experienced reps with strong sales skills can earn over $100,000 annually.

What are Representative Associates?

Representative Associates are professionals who act as liaisons between customers and a company, assisting with inquiries, resolving issues, and ensuring customer satisfaction. They often work in customer service, sales, or support roles, handling communications via phone, email, or chat. Representative Associates are expected to have strong communication and problem-solving skills, as they play a crucial role in maintaining positive relationships with clients. Their responsibilities may also include processing orders, providing product or service information, and escalating complex issues to higher management.
What are the most commonly searched types of Representative jobs in Chicago, IL? The most popular types of Representative jobs in Chicago, IL are:
What are popular job titles related to Representative Associate jobs in Chicago, IL? For Representative Associate jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Representative Associate jobs in Chicago, IL look for? The top searched job categories for Representative Associate jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Representative Associate jobs? Cities near Chicago, IL with the most Representative Associate job openings:
Representative Associate jobs near you
Customer Service Representative - Associate

Customer Service Representative - Associate

The University of Chicago Medicine

Willowbrook, IL • On-site

$15.75 - $21.50/hr

Other

Posted 10 days ago

University Of Chicago Medicine rating

7.4

Company rating: 7.4 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

255th of 875 rated healthcare providers

Job description

Job Description
Be a part of a world-class academic healthcare system, UChicago Medicine, as a Customer Service Associate at our Burr Ridge Access Center. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.
As a Customer Service, you must have superior customer service and communication skills. You must be detail-oriented and able to multitask in a fast-paced environment. Having outstanding phone etiquette skills is also vital to this role.
Essential Job Functions
  • Providing excellent customer service by resolving all customer questions/concerns
  • Serve as customer advocate; often being the first contact for callers into UCM
  • Work closely with management to resolve customer questions/concerns
  • Assisting customers in an inbound customer service contact center
  • The CSR recognizes emergency, life threatening, and high priority calls and situations, and responds rapidly according to prescribed procedures
  • Assist Lead in answering all emergency lines: e.g., Dr. Cart, Pediatric Trauma, Dr. Red and Stroke activations as well as Transplant offers
  • Maintain composure under stressful and/or emergency conditions
  • The CSR also provides paging services (overhead and 'beeper'), and messaging functions
  • Answer calls and initiates radio paging and overhead-paging requests within prescribed performance intervals
  • Flexibility to move to a DR location in the event of downtime
  • Responsible for following prescribed notification procedures during staff shortages
  • Provide Emergency After Hours Answering Service coverage including taking accurate messages, following protocols designated by specialty, following up on messages with reminders and documenting messages verbatim and efficiently
  • Troubleshoot and resolve caller complaints
  • Demonstrate and maintain a thorough and complete working knowledge of appropriate business information management systems and ACD telephone system
  • Perform administrative tasks as assigned by the Call Center Supervisors
  • Communicate effectively with internal departments and external customers regarding member concerns and research and resolve issues as appropriate
  • Identify trends/issues that emerge in calls/correspondence and inform Team Lead or Supervisor. Assist in the development and communication of resolutions to internal staff, as requested. Identify and recommend process improvements to support positive member experience
  • Provide customer service and troubleshooting assistance with MyChart patient application
  • Communicates well and utilizes excellent listening skills and telephone etiquette. Works cooperatively with others
  • Maintain good working relationships and open communication with internal and external customers
  • Attend department and other meetings as requested
  • Other projects and duties as assigned
Required Qualifications
  • High school diploma or equivalent certification
  • One year experience in a healthcare setting, including: a physician's office, health insurance/HMO, or other community agency
  • Two years of customer service experience, preference given to candidates with call center experience
  • Ability to multi-task and work efficiently in a fast-paced environment
  • Ability to problem-solve and be a team player
  • Interpersonal skills necessary to interact effectively with all department employees and all levels of hospital personnel and to communicate courteously with all types of callers
  • Is able to tactfully and effectively handle complaints when called upon
  • Comfort with Windows based computer applications
  • Broad knowledge of medical terminology
  • Outstanding customer service, interpersonal skills
Preferred Qualifications
  • Two-year degree in health related or liberal arts field or communication field, including a course in medical terminology
  • A working knowledge of Microsoft Office, customer relationship management software
  • Call Center and Healthcare Experience, a plus
  • Working knowledge of Microsoft Office
  • Bilingual in Spanish
Position Details
  • Job Type/FTE: Part-Time, 0.5 FTE
  • Shift: Days
  • Work Location: Onsite - Burr Ridge
  • Unit/Department: 24/7 Access Center
  • CBA Code: Non-Union

About Us
We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment... with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion.
UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities
UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.
As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.
Compensation & Benefits Overview
UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.
The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.
Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

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