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Representative Associate Jobs in Dolton, IL (NOW HIRING)

RXO

Associate Carrier Sales Representative

Chicago, IL · On-site

As an Associate Carrier Sales Representative at RXO, you will source, negotiate, and secure carriers to move available freight in a timely and cost-effective manner. What your day-to-day will look ...

Globe Life

Associate Sales Representative

Gary, IN · On-site

We're currently expanding our team and looking for motivated, competitive individuals seeking an opportunity to build a high-income career from home. What we offer: * 100% remote work * Qualified ...

Globe Life

Associate Sales Representative

Hammond, IN · On-site

We're currently expanding our team and looking for motivated, competitive individuals seeking an opportunity to build a high-income career from home. What we offer: * 100% remote work * Qualified ...

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All JobsRepresentative Associate JobsRepresentative Associate Jobs in Dolton, IL

Representative Associate information

How does a representative associate typically collaborate with other departments to resolve customer issues?

As a Representative Associate, you will frequently work alongside teams such as technical support, billing, and sales to ensure customer concerns are addressed efficiently. Collaboration often involves escalating complex cases, sharing feedback, and participating in cross-functional meetings to streamline processes. Effective communication and teamwork are key, as you'll need to relay information clearly and advocate for the customer's needs within the organization.

What are the key skills and qualifications needed to thrive as a representative associate, and why are they important?

To thrive as a Representative Associate, you generally need strong communication, customer service, and problem-solving skills, often supported by at least a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office technology is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you excel in customer interactions and team environments. These abilities ensure efficient resolution of customer issues, high satisfaction rates, and effective collaboration within the organization.

What is the difference between Representative Associate vs Customer Service Representative?

AspectRepresentative AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; customer service training
Work EnvironmentRetail, call centers, sales environmentsCall centers, retail, service industries
Employer & Industry UsageRetail, telecommunications, insuranceTelecommunications, retail, banking
Common Search & ComparisonOften compared for entry-level customer interaction rolesCommonly compared for customer support roles

The main difference between a Representative Associate and a Customer Service Representative lies in their job scope and industry usage. Representative Associates often work in retail and sales environments, focusing on sales and customer engagement, while Customer Service Representatives primarily handle customer inquiries and support in service industries. Both roles require similar credentials but differ in daily tasks and employer settings.

What is a representative associate?

Representative Associates are professionals who act as liaisons between customers and a company, assisting with inquiries, resolving issues, and ensuring customer satisfaction. They often work in customer service, sales, or support roles, handling communications via phone, email, or chat. Representative Associates are expected to have strong communication and problem-solving skills, as they play a crucial role in maintaining positive relationships with clients. Their responsibilities may also include processing orders, providing product or service information, and escalating complex issues to higher management.
What cities near Dolton, IL are hiring for Representative Associate jobs? Cities near Dolton, IL with the most Representative Associate job openings:
Representative Associate jobs near you
Infographic showing various Representative Associate job openings in Dolton, IL as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Customer Service Representative, Associate

Lawson Products

Chicago, IL • On-site

$21.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Customer Service Representative, Associate
City: Chicago
State/Province: IL
Country: United States
Division: Corporate
Job ID: 14191
Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.
We're looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products' sales reps, customers and internal teams.
Our corporate headquarters is located in Chicago, IL. This position will be in the office on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package.
Responsibilities:
  • Responds to a minimum of 40 calls per day in an inbound call center.
  • Maintain a strong performance against established key performance indicators.
  • Input and modify customer orders in SAP system.
  • Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests.
  • Track order shipments and provide proof of delivery upon request.
  • Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.
  • Process document requests.
  • Process credit and debit memo requests that fall within department policy.
  • Answer common product questions as first line of response.
  • Resolve transactional discrepancies and customer complaints.
  • Other duties as assigned.

Qualifications & Requirements:
  • High School Diploma or GED.
  • Minimum 1 year experience in an inbound call center, preferred.
  • Effective verbal and written communication skills.
  • Basic computer skills and the ability to navigate company internal and external websites.
  • Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.
  • Basic maintenance, repair and operational (MRO) product knowledge is preferred.
  • SAP experience, a plus.
  • Possesses entry-level problem solving skills.
  • Previous manufacturing/distribution and sales experience a plus.
  • Ability to maintain customer-focus and multi-task in a fast-paced environment.

The hourly rate for this role is $21.50.
Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Apply