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Representative Associate Jobs in Michigan (NOW HIRING)

Corewell Health

Patient Services Representative Associate

Ada, MI · On-site

$17.25 - $21.75/hr

  • Medical

  • Vision

  • Retirement

Shift and status Full time, 7:30 a.m. to 8:00 p.m., variable days and every other weekend Job Summary Assist and educate patients, providers, medical office staff, and/or Health system staff with ...

Spectrum Health

Patient Services Representative Associate

Ada, MI

$17.25 - $21.75/hr

  • Medical

  • Vision

  • Retirement

Shift and status Full time, 7:30 a.m. to 8:00 p.m., variable days and every other weekend Job Summary Assist and educate patients, providers, medical office staff, and/or Health system staff with ...

Corewell Health

Patient Services Representative Associate

Ada, MI · On-site

$17.25 - $21.75/hr

  • Medical

  • Vision

  • Retirement

Shift and status Full time, 7:30 a.m. to 8:00 p.m., variable days and every other weekend Job Summary Assist and educate patients, providers, medical office staff, and/or Health system staff with ...

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Representative Associate information

How does a representative associate typically collaborate with other departments to resolve customer issues?

As a Representative Associate, you will frequently work alongside teams such as technical support, billing, and sales to ensure customer concerns are addressed efficiently. Collaboration often involves escalating complex cases, sharing feedback, and participating in cross-functional meetings to streamline processes. Effective communication and teamwork are key, as you'll need to relay information clearly and advocate for the customer's needs within the organization.

What are the key skills and qualifications needed to thrive as a representative associate, and why are they important?

To thrive as a Representative Associate, you generally need strong communication, customer service, and problem-solving skills, often supported by at least a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office technology is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you excel in customer interactions and team environments. These abilities ensure efficient resolution of customer issues, high satisfaction rates, and effective collaboration within the organization.

What is the difference between Representative Associate vs Customer Service Representative?

AspectRepresentative AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; customer service training
Work EnvironmentRetail, call centers, sales environmentsCall centers, retail, service industries
Employer & Industry UsageRetail, telecommunications, insuranceTelecommunications, retail, banking
Common Search & ComparisonOften compared for entry-level customer interaction rolesCommonly compared for customer support roles

The main difference between a Representative Associate and a Customer Service Representative lies in their job scope and industry usage. Representative Associates often work in retail and sales environments, focusing on sales and customer engagement, while Customer Service Representatives primarily handle customer inquiries and support in service industries. Both roles require similar credentials but differ in daily tasks and employer settings.

What is a representative associate?

Representative Associates are professionals who act as liaisons between customers and a company, assisting with inquiries, resolving issues, and ensuring customer satisfaction. They often work in customer service, sales, or support roles, handling communications via phone, email, or chat. Representative Associates are expected to have strong communication and problem-solving skills, as they play a crucial role in maintaining positive relationships with clients. Their responsibilities may also include processing orders, providing product or service information, and escalating complex issues to higher management.

What are the most commonly searched types of Representative jobs in Michigan?

The most popular types of Representative jobs in Michigan are:

What are popular job titles related to Representative Associate jobs in Michigan?

For Representative Associate jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Representative Associate jobs in Michigan look for?

The top searched job categories for Representative Associate jobs in Michigan are:

What cities in Michigan are hiring for Representative Associate jobs?

Cities in Michigan with the most Representative Associate job openings:

Representative Associate jobs near you
Infographic showing various Representative Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Associate Customer Service Representative Associate Customer Service Representative

Kyyba

Auburn Hills, MI • On-site

$15.25 - $20.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

Job Title: Associate Customer Service Representative Associate Customer Service Representative
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Job Description
Responsibilities
A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service.
The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts.
The CSR interfaces with customers as well as internal and external functional partners. By building successful relationships, the CSR aligns multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. Strong communication skills allow the CSR to translate the customers' needs into information upon which the CSR, the business and other functions can make decisions and promptly act.
Key responsibilities:
  • Customer Engagement and Order Management
  • Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices)
  • Build working relationships with commercial team partners to exceed customer expectations
  • Analyze customer ordering patterns to anticipate customer needs
  • Serve as a liaison with customers on administrative and technical matters (EDI/Capture/My ***)
  • Respond to customer inquiries and complaints in a timely manner
  • Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, promise/failure, etc.)
  • Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment
  • Quickly identify and own resolution of customer issues
  • Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit, and sales representative
  • Make decisions for customers' return following a quality complaint within their assigned Delegation of Authority (DOA) limit
  • As part of the account team, relay all pertinent information gathered from the customer to the account manager (forecast, new project, changes in the organization.)

Qualifications
  • SAP-R3 or equivalent experience, High School Diploma required, College degree preferred, Order entry experience & previous customer service experience
  • This position is hybrid 4 days in the office and 1 day from home office. (subject to change) per the Company.

Location: (Auburn Hills, MI)
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, ag e, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need."
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
  • An INC 5000 company for 10 years
  • Corp! Michigan Economic Bright Spots
  • Crain's Detroit Business Top Staffing Service Companies in Detroit
  • TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
  • Best of MichBusiness winner in HR Wizards & Partnerships
  • Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
  • 101 Best & Brightest Companies to Work for in Michigan
KYYBA logo

About KYYBA

Sourced by ZipRecruiter

About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Farmington Hills, MI, US

Year founded

1998

Social media

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