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Representative Associate information

What is a representative associate?

Representative Associates are professionals who act as liaisons between customers and a company, assisting with inquiries, resolving issues, and ensuring customer satisfaction. They often work in customer service, sales, or support roles, handling communications via phone, email, or chat. Representative Associates are expected to have strong communication and problem-solving skills, as they play a crucial role in maintaining positive relationships with clients. Their responsibilities may also include processing orders, providing product or service information, and escalating complex issues to higher management.

How does a representative associate typically collaborate with other departments to resolve customer issues?

As a Representative Associate, you will frequently work alongside teams such as technical support, billing, and sales to ensure customer concerns are addressed efficiently. Collaboration often involves escalating complex cases, sharing feedback, and participating in cross-functional meetings to streamline processes. Effective communication and teamwork are key, as you'll need to relay information clearly and advocate for the customer's needs within the organization.

What are the key skills and qualifications needed to thrive as a representative associate, and why are they important?

To thrive as a Representative Associate, you generally need strong communication, customer service, and problem-solving skills, often supported by at least a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office technology is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you excel in customer interactions and team environments. These abilities ensure efficient resolution of customer issues, high satisfaction rates, and effective collaboration within the organization.

What is the difference between Representative Associate vs Customer Service Representative?

AspectRepresentative AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; customer service training
Work EnvironmentRetail, call centers, sales environmentsCall centers, retail, service industries
Employer & Industry UsageRetail, telecommunications, insuranceTelecommunications, retail, banking
Common Search & ComparisonOften compared for entry-level customer interaction rolesCommonly compared for customer support roles

The main difference between a Representative Associate and a Customer Service Representative lies in their job scope and industry usage. Representative Associates often work in retail and sales environments, focusing on sales and customer engagement, while Customer Service Representatives primarily handle customer inquiries and support in service industries. Both roles require similar credentials but differ in daily tasks and employer settings.

Are representative associate positions entry level?

Yes, representative associate positions are typically entry-level roles that often require minimal prior experience. They usually involve customer service, communication skills, and basic computer proficiency, making them accessible to recent graduates or individuals new to the workforce.

What are the most commonly searched types of Representative jobs in Connecticut?

The most popular types of Representative jobs in Connecticut are:

What are popular job titles related to Representative Associate jobs in Connecticut?

For Representative Associate jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Representative Associate jobs in Connecticut look for?

The top searched job categories for Representative Associate jobs in Connecticut are:

What cities in Connecticut are hiring for Representative Associate jobs?

Cities in Connecticut with the most Representative Associate job openings:

Representative Associate jobs near you

Associate Sales Representative - New England- Enabling Technologies

Stryker

Hartford, CT

$70K - $84K/yr

Full-time

Re-posted 10 days ago

Stryker rating

8.2

Company rating: 8.2 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

130th of 494 rated machine equipment manufacturers

Job description

Work Flexibility: Field-based

Who We Want

Challengers. People who seek out the hard projects and work to find just the right solutions.

Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts.

Strategic closers. Salespeople who close profitable business and consistently exceed their performance objectives.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Game changers. Persistent salespeople who will stop at nothing to live out Stryker's mission to make healthcare better.

What You Will Do

As a Spine Enabling Tech Associate Sales Representative, you assist in strategically promoting and selling Stryker Enabling Tech products to meet our customers' needs.

  • You confidently conduct product evaluations in Operating Room and office settings, persuasively demonstrating the value of our products.

  • Systematically tracking your territory progress, you proactively communicate your findings with your Regional Manager and Sales Representative(s) you are supporting to push yourself to exceed each goal.

  • When onsite with clients, you use your product knowledge and quick thinking to solve product problems and inform doctors, nurses and other staff as to the proper use and maintenance of our products.

  • You take great pride in meticulously managing and maintaining your sample inventory of products and are prepared to assist a customer whenever the need arises.

  • As an ET Associate Sales Representative you love living in the fast lane and find purpose in selling Stryker products that are making healthcare better.

  • As an Associate Sales Representative you may be asked to cover open territories, which will give you the opportunity to grow in your responsibilities.

What you need

  • Bachelors Degree from an Accredited University required

  • 1-2years in medical device or B2B sales preferred

What Stryker will provide

  • Field sales training

  • In-house product training program

  • Sales Base + commission: $70,000-$84,000 and may be eligible to earn commission and/or bonuses + benefits.

Travel Percentage: 50%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

What Stryker employees say

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