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Repossession Manager information

What are some common challenges repossession managers face on the job?

Repossession Managers often encounter challenges such as managing difficult customer interactions, ensuring compliance with complex state and federal regulations, and coordinating logistics for asset recovery across various locations. Balancing efficiency with empathy while upholding legal standards is crucial, as is handling unanticipated scenarios like contested recoveries. Strong problem-solving and communication skills are necessary to resolve conflicts and maintain positive relationships with clients, team members, and third-party vendors. Overcoming these challenges is key to achieving recovery targets and maintaining the company’s reputation.

What does a Repossession Manager do?

A Repossession Manager oversees the recovery of assets, such as vehicles or property, from individuals or businesses that have defaulted on payments. They coordinate with repossession agents, ensure compliance with legal regulations, and manage communication with clients and financial institutions. Additionally, they handle documentation, resolve disputes, and work to minimize losses for lenders while maintaining ethical and legal standards.

What are the key skills and qualifications needed to thrive in the Repossession Manager position, and why are they important?

To excel as a Repossession Manager, you need expertise in asset recovery operations, knowledge of relevant laws and regulations, and experience in financial services or collections management. Familiarity with repossession tracking software, case management systems, and compliance training or certifications, such as Certified Asset Recovery Specialist (CARS), is often required. Excellent negotiation, conflict resolution, and leadership skills help drive successful outcomes and foster team productivity. These abilities ensure repossessions are conducted legally, efficiently, and with minimized risk to the organization.

What are popular job titles related to Repossession Manager jobs in Nevada? For Repossession Manager jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Repossession Manager jobs in Nevada look for? The top searched job categories for Repossession Manager jobs in Nevada are:
Repossession Manager jobs near you
Infographic showing various Repossession Manager job openings in Nevada as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Back Line Collections Manager

defi AUTO LLC

Carson City, NV • On-site

$52K - $65K/yr

Full-time

Posted 4 days ago

Job description


About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance.

Learn more at defisolutions.com and follow us on LinkedIn.


Position Purpose:

The Back Line Collections Manager will be responsible for a team that processes customer service transactions associated with the auto loan and lending business.



Position Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Own the Collections Dept from end-to-end processing
  • Enhance productivity and streamline processing to achieve at least 10% improvement year over year.
  • Take ownership of new and existing client scope of services and deliver a level of service quality that exceeds our clients’ expectations.
  • Hire and retain top talent (as measured by the defi SOLUTIONS hiring scorecard) to achieve less than 15% voluntary attrition rate. Develop and manage talent and have a production ready successor.
  • Demonstrate leadership and self-sufficiency by leading client or internal projects from inception to completion with little or no supervision.
  • Perform staff coaching a minimum of 30% of time as a priority of job function.
  • Lean Six Sigma Yellow Belt certified or is willing to achieve certification within 15 months of hire.
  • Ability to create and follow policy and procedures 100% of the time.
  • Respond to client inquiries within 24 hours.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Required Qualifications:

  • Bachelor’s Degree in Business Administration or related field
  • Job Related Experience: 5 - 8 years
  • Management Experience: 3 - 5 years


Preferred Qualifications:

  • Certified Regulatory Compliance Manager (CRCM) designation a plus.
  • ISO certified (2001:2018)


Additional Eligibility Requirements:

  • Ability to solve problems based upon researching and analyzing information before recommending/selecting the appropriate solution.
  • General responsibilities and objectives are assigned with considerable latitude for defining actions and setting priorities. Generally, results and outcomes are reviewed, rather than work in progress.
  • Ability to make innovations, which affect this job and suggests changes to the immediate supervisor that affect other related job.
  • Ability to compose and/or interpret internal and/or external business letter, memos, reports, may require understanding and explanation, of policies and procedures to others, both internal and external to defi SOLUTIONS.
  • Detailed understanding of state and federal debt collection regulations and statutory requirements as well as collection and skip tracing techniques.
  • Indirect automotive finance industry knowledge a plus.
  • Knowledge of repossession and bankruptcy proceedings.
  • Ability to manage time effectively and multi-task.
  • Ability to set and monitor individual goals as well as motivate employees.
  • Excellent communication, leadership, organizational and interpersonal skills.
  • Working knowledge of Microsoft Office products a plus.
  • Experience with budgeting and staff forecasting.
  • Inbound / Outbound Dialer strategy knowledge
  • Knowledge of repossession management, insurance filing and pre-paid product cancelation preferred


Travel Required:

  • Less than 10% travel


Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.