COMPANY OVERVIEW: We believe in delivering aspirational living and ownership experiences to our residents, owners and HOA Boards who trust us with their properties. As a property management company in Denver Metro Area, and provider in the metro Denver area, we provide quality property management services to Denver Metro Area, Lakewood, Arvada, Westminster, Northglenn, Longmont, Littleton, Highlands Ranch, Denver, and Greenwood Village. We leverage state-of-the-art proptech to streamline management of our properties, empowering residents and owners to easily connect with us whenever and however they prefer. For residents, our technology makes leasing a home, paying rent, submitting service requests and managing their accounts convenient. Owners enjoy real-time access to the status of their property, as well as peace of mind that every effort is being made to keep their homes occupied and well maintained. With PMI Aspire, residents are confident we'll provide a top-notch living experience and owners know we protect the value of their Denver Metro Area rental properties. POSITION SUMMARY: As a Leasing Consultant at PMI Aspire, you will be the face of leasing at our Lakewood location, delivering exceptional customer service to prospective and current residents. Your strong communication and interpersonal skills will shine as you conduct property tours, highlight amenities, and build relationships with residents. You will assist with maintaining accurate resident files and property records, ensuring all documentation is up to date. Additionally, you will perform daily office duties, including answering phones, filing, and updating records. Your role will also include conducting property and unit inspections to ensure readiness for tours and move-ins while reporting maintenance issues and assisting in their timely resolution. To support the community's overall appeal, you will help maintain office and common areas, pick up litter, and contribute to cleanliness efforts. Addressing resident concerns and inquiries promptly, you will escalate issues as needed to the Property Manager while also assisting with resident communications such as notices, newsletters, and surveys. You will play a key role in achieving leasing and retention goals, processing applications, and preparing lease agreements. With your persuasive nature and commitment to excellence, you will help create a welcoming community and drive the success of our property. Please note that fluency in Spanish is required. RESPONSIBILITIES:
- Represent the community and PMI professionally, delivering outstanding customer service to all prospective and current residents.
- Respond to inquiries promptly and accurately, ensuring compliance with Fair Housing laws and company standards.
- Work collaboratively with team members to meet leasing and resident retention goals.
- Greet prospective residents and provide property tours, highlighting features, amenities, and benefits to meet individual needs.
- Conduct follow-ups with prospective residents via email, phone, or other approved channels.
- Maintain knowledge of local market conditions, trends, and competitor properties. Share insights with the team to support marketing efforts.
- Prepare and update leasing and marketing materials as needed.
- Process applications, verify applicant information, and notify applicants of approval or denial status.
- Prepare lease agreements and related documents with accuracy and attention to detail.
QUALIFICATIONS:
- High school diploma or equivalent required; additional education or certifications (e.g., National Apartment Leasing Professional) preferred.
- Spanish fluency is required.
- Previous experience in leasing, sales, or customer service is an asset.
- Strong communication, interpersonal, and customer service skills.
- Proficiency in general office productivity tools (Google Workspace, Microsoft Office or equivalent) and property management software (e.g., Rentvine, Appfolio or similar platforms).
- Ability to handle multiple tasks in a fast-paced environment with a high degree of accuracy.
- Ability to sit, stand, or walk for extended periods during the workday.
- Ability to bend, stoop, or lift up to 25 lbs. occasionally.
- Work is performed in an office setting and outdoors during property tours or inspections.
- Adhere to all safety guidelines and use appropriate equipment.
- Embrace PMI's core values, including teamwork and continuous improvement.
- Reliable transportation and a valid driver's license.
COMPENSATION & BENEFITS: Hourly Rate: $20 - $25 Benefits
- Paid time off such
- Health insurance
- Employee recognition programs
Schedule
- Full time, some weekends required.