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Renewals Manager Jobs in Rochester, NY (NOW HIRING)

Renewal by Andersen

Measure Technician

Rochester, NY · On-site

... Manager) for Renewal by Andersen; the number one window manufacturer in the country. #1 Window Manufacturer in the world. #1 in Customer Satisfaction by JD Power & Associates Recognized as the TOP ...

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Renewals Manager information

See Rochester, NY salary details

$20

$38

$56

How much do renewals manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for renewals manager in Rochester, NY is $38.17, according to ZipRecruiter salary data. Most workers in this role earn between $32.26 and $43.65 per hour, depending on experience, location, and employer.

What does a renewals manager do?

A Renewals Manager oversees customer contract renewals, ensuring retention and revenue growth. They engage with clients to assess satisfaction, negotiate renewal terms, and address concerns to maintain long-term relationships. This role requires collaboration with sales, customer success, and finance teams to optimize renewal processes. Strong communication, negotiation, and data analysis skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a renewals manager?

To thrive as a Renewals Manager, you need strong negotiation skills, relationship management experience, and a background in sales or account management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, contract management tools, and subscription billing systems is highly beneficial. Excellent communication, attention to detail, and a customer-focused mindset are standout soft skills for this position. These abilities help ensure high customer retention rates, smooth contract renewals, and positive long-term client relationships.

What are some common challenges a renewals manager faces, and how is success measured in this role?

A Renewals Manager often faces challenges like handling contract negotiations, overcoming objections from clients considering cancellation, and ensuring a seamless renewal process despite evolving customer needs. Success is typically measured by metrics such as renewal rate, churn reduction, upsell revenue, and customer satisfaction scores. Overcoming these challenges requires proactive communication, strong organizational skills, and the ability to build trusting relationships with clients. Many organizations support Renewals Managers through training, team collaboration, and access to customer success resources to help them achieve their goals.

What job categories do people searching Renewals Manager jobs in Rochester, NY look for?

The top searched job categories for Renewals Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Renewals Manager jobs?

Cities near Rochester, NY with the most Renewals Manager job openings:

Renewals Manager jobs near you
Infographic showing various Renewals Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $79,402 per year, or $38.2 per hour.

Account Manager- Employee Benefits

Insurance Office of America

Newark, NY • On-site

Full-time

Medical, Retirement

Re-posted 15 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 315 rated insurance

Job description

Job Description:

Title:AccountManager-Employee Benefits

Work Mode:Remote/ Eastern and Central Times Zones Only| Location/Supporting:Longwood, FL| Experience:Level-Funded and Self-Funded Plans

Supporting:Shared Services - provides service support to other IOA account teams during their first 3-6 months with account management and service.
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations


About the Role:Responsible for IOA Benefits Account Management activities under Producer direction. Responsibilities include client service and communication, team leadership, directing daily tasks and work activities of Account Coordinators, team and individual productivity, quality, and service levels, implementation of client benefits administrative processes, tracking, renewals, new client setup, data management/entry, Producer communication, team and individual professional development, identification of sales opportunities, and upholding IOA core values.


Key Responsibilities:

  • Client Management:Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.

  • Client Service:Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests.

  • Team Leadership:Lead the account team with a strong work ethic, positive attitude, and willingness to assist others.

  • Daily Activities:Direct daily activities of Account Coordinator(s), assign tasks, communicate expectations, monitor execution, and recommend corrective actions.

  • Business Growth:Identify and act on sales opportunities to grow IOA business.

  • New Business Setup:Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings.

  • Renewal Process:Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings.

  • Client Relationships:Build and improve client relationships, seek feedback, and implement improvements.

  • Intermediary Role:Advocate for clients and carriers to ensure mutually beneficial outcomes.

  • Value-Added Solutions:Identify and implement value-added solutions for clients.

  • Professional Development: Support team training and development, promote a positive work environment, and seek continuous improvement.

  • Communication: Maintain transparent communication with Producers and team members.

  • Compliance: Ensure adherence to company policies and industry standards.

  • Champion IOA core values and demonstrate integrity and leadership.


Ideal CandidateQualifications:

  • 5+ years of industry experience

  • Required active licensing

  • Exceptional customer service and communication skills

  • Strong organizational, delegation, and decision-making skills

  • High accuracy in handling large work volumes

  • Proficiency in MS Office (Outlook, Word, Excel)

  • High School Diploma (or equivalent)


What We Offer:

  • Competitive salaries and bonus potential

  • Company-paid health insurance

  • Paid holidays, vacations, and sick time

  • 401K with employer match

  • Professional growth and career progression opportunities

  • Respectful culture and work/family life balance

  • Community service commitment

  • Supportive teammates and a rewarding work environment


Whatto Expect(Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is 70-90K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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