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Renewals Account Manager Jobs in Rio Rancho, NM (NOW HIRING)

WAFD Insurance Group

Account Manager

Albuquerque, NM · On-site

Daily tasks include reviewing coverage needs, preparing quotes, processing policy changes, renewals ... The Account Manager also collaborates with internal team members to support sales efforts, maintain ...

APR

Commercial Lines Account Manager

Albuquerque, NM

$65K - $85K/yr

Renewal Management: Oversee account renewals, compiling and managing necessary information effectively. Qualifications: * Experience: 3-5 years (or more) in the insurance industry, specifically in ...

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Renewals Account Manager information

See Rio Rancho, NM salary details

$27.7K

$61.9K

$99.7K

How much do renewals account manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for renewals account manager in Rio Rancho, NM is $61,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $73,800.00 per year, depending on experience, location, and employer.

What is a renewals account manager?

Renewals Account Managers are professionals responsible for managing and retaining existing customer accounts by ensuring timely contract renewals and maintaining strong client relationships. They work closely with customers to understand their ongoing needs, address any concerns, and identify opportunities for upselling or cross-selling. Their primary goal is to maximize customer retention and minimize churn by providing excellent service and ensuring a seamless renewal process.

What skills and qualifications are needed to be a renewals account manager?

To thrive as a Renewals Account Manager, you need strong sales acumen, account management experience, and a solid understanding of customer success principles, often backed by a bachelor's degree. Familiarity with CRM platforms like Salesforce, contract management tools, and sometimes certifications in customer relationship management are typical requirements. Exceptional communication, negotiation skills, and a customer-centric mindset set top performers apart in this role. These abilities are crucial for maximizing client retention, securing renewals, and driving ongoing business growth.

How does a renewals account manager collaborate with sales and customer success teams?

As a Renewals Account Manager, you will work closely with both the sales and customer success teams to maximize customer retention and renewals. This often involves regular meetings to share insights on customer health, upcoming contract expirations, and potential upsell opportunities. You’ll coordinate with customer success managers to address client concerns proactively and with sales representatives to align on pricing or contract changes. Effective collaboration ensures a smooth renewal process and helps identify ways to enhance customer satisfaction and value.

What is the difference between Renewals Account Manager vs Customer Success Manager?

AspectRenewals Account ManagerCustomer Success Manager
Primary FocusManaging contract renewals and retentionEnsuring customer satisfaction and long-term success
Work EnvironmentSales-driven, client retentionCustomer support, relationship building
Required SkillsSales, negotiation, product knowledgeCommunication, problem-solving, empathy

While both roles focus on client relationships, the Renewals Account Manager primarily concentrates on contract renewals and retention, often with a sales approach. In contrast, the Customer Success Manager aims to foster overall customer satisfaction and success, emphasizing ongoing support and relationship building.

How much does a renewals account manager get paid?

A renewals account manager typically earns between $50,000 and $80,000 annually, with total compensation often including commissions or bonuses based on renewal targets. Salaries can vary depending on experience, industry, and location, and the role often requires strong communication and CRM skills.

What job categories do people searching Renewals Account Manager jobs in Rio Rancho, NM look for?

The top searched job categories for Renewals Account Manager jobs in Rio Rancho, NM are:

Renewals Account Manager jobs near you
Infographic showing various Renewals Account Manager job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 60% Full Time, 36% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $61,907 per year, or $29.8 per hour.

Renewals Specialist

Albuquerque, NM • On-site

Ardham Technologies
IT Services • 11 - 50 employees
Learn more about Ardham Technologiesexternal

Full-time

Posted 27 days ago

Job description

Job Summary
The Renewals Specialist focuses on managing and executing customer renewals for software subscriptions, cloud services, maintenance contracts, support agreements, and recurring technology services. We partner with sales on the administrative and analytical aspects of a renewal, including identifying upcoming renewals, forecasting and building pipeline, determining historical consumption and pricing, positioning value, surfacing upsell/cross-sell opportunities and helping close deals.
What you'll do
The Renewals Specialist will partner with AE's, sales management, and internal partners to retain and expand user revenue. The successful candidate will work with their sales team to produce and present compelling customer proposals, ensuring that contracts are renewed on-time and quoted accurately. We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguity, operating in a fast-growing environment, and solving problems with limited oversight. The ideal candidate will demonstrate that they can or have partnered closely with cross-functional teams, deliver tasks, project manage complex initiatives and make data-driven decisions, and will have had experience crafting and structuring deals, and building scalable processes. A successful candidate will have a demonstrated ability to think strategically and analytically to identify cross-functional challenges and build consensus, within team and across functions, to execute against fluctuating volumes and complex projects
Key Responsibilities
  • Responsibilities
  • Proactively manage Renewal pipeline and activity / engagement milestones
  • Research user purchase and renewal history and make recommendations based on prior activity
  • Industry knowledge and familiarity with brands we work with. Need to be able to differentiate renewal requirements for specific product types across manufacturers
  • Understand the difference across various types of renewals, whether it is just for a warranty renewal, hardware support, software support, SaaS etc.
  • Forecast renewals based on previous renewals along with net new projects, prepare quotes months in advance of renewal date so customer can present to procurement
  • Keep organized and accurate renewal activity data and forecast in CRM
  • Partner with AE's, sales management to identify existing revenue, retain and expand
  • Gather requirements from Sales and User account signals for renewal, expansion and upsell opportunities
  • Assist with complex quote creation to allow Sales to focus on upsell
  • Help develop and execute Ardham's Renewals strategy, in alignment with Ardham's Sales strategy
  • Identify and optimize repeatable and scalable processes, looking to automate, re-tool, process improve and vendorise as appropriate
  • Help cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment
  • Report out on a regular weekly, monthly, and quarterly cadence to VP of Sales, with a strong analytical approach and crisp communication style

Minimum requirements
  • 2+ years of experience in Renewals, Account Management, or Customer Success ideally in a tech environment
  • Proven track record in successfully owning and delivering manual and automated processes
  • Strong leadership experience, including cultivating high-performance, positive team culture and developing close, cross functional partnerships
  • Sound business judgement, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
  • Experience working within a high-growth, technology company with the ability to operate successfully in a lean, fast-paced organization
  • Highly organized, multi-tasking skills, taking ownership and being efficient in ambiguous situations
  • Must have high attention to detail to do this job

About Ardham Technologies
Ardham Technologies is headquartered in Albuquerque, New Mexico, and is experiencing rapid growth throughout the Southwest and Texas regions. As an exciting and innovative technology company, Ardham Technologies is dedicated to powering clients into the future of IT through comprehensive managed services and cutting-edge technology solutions. Our mission is to transform how organizations approach their technology infrastructure by delivering innovative managed offerings that drive business success. With our expanding presence across multiple markets, we provide our team members with exceptional opportunities for professional growth while working with diverse clients across various industries. Join Ardham Technologies and be part of a dynamic team that's shaping the future of managed IT services in one of the fastest-growing technology markets in the country.
As part of our hiring process, you must first complete a quick (~10-minute) online survey via Culture Index. This helps us better align talent with our team dynamics and ensure the right fit for both your success and ours.
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