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Remotely Usa Jobs in Arizona (NOW HIRING)

Karbon

Implementation Specialist

Arizona City, AZ · Remote

You are comfortable working remotely and managing your time independently. Bonus points if you have ... Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines

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What is the difference between Remotely Usa vs Customer Service Representative?

AspectRemotely UsaCustomer Service Representative
CredentialsVaries by role, often requires communication skills, basic tech knowledgeHigh school diploma or equivalent, customer service skills
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Industry UsageCommon in various sectors including tech, retail, healthcarePrimarily in retail, telecom, and service industries
Search & Comparison IntentLooking for remote customer service jobs offered by Remotely UsaSeeking customer service roles, possibly remote or in-office

Remotely Usa offers a platform listing remote customer service jobs, including roles like Customer Service Representative. While credentials are similar, Remotely Usa focuses on remote opportunities across industries, whereas Customer Service Representative roles can be in various settings. Both roles require strong communication skills, but the platform provides a broader job search experience.

What are the key skills and qualifications needed to thrive as a remote worker in the USA?

To thrive as a remote worker in the USA, you need strong self-motivation, time management, and digital literacy, often supported by relevant experience or qualifications in your field. Familiarity with collaboration tools like Slack, Zoom, project management systems such as Asana or Trello, and secure file-sharing platforms is essential. Exceptional communication skills, adaptability, and proactive problem-solving make remote employees stand out. These skills and tools are crucial for maintaining productivity, accountability, and effective teamwork in a virtual work environment.

What are Remotely USA jobs?

Remotely USA jobs are positions offered by companies that allow employees to work from any location within the United States, rather than requiring them to be physically present in a traditional office. These roles span various industries and can include both full-time and part-time opportunities, ranging from customer service to technology and more. Working remotely in the USA typically involves using digital tools to collaborate, communicate, and complete tasks. Many people choose remote jobs for the flexibility, work-life balance, and ability to avoid commuting.

How does working remotely for a USA-based company impact team communication and collaboration?

When working remotely for a USA-based company, you’ll typically use a suite of digital tools—such as Slack, Zoom, and project management platforms—to stay connected with your team. Regular check-ins, video meetings, and clear documentation are crucial for effective collaboration since team members may be spread across different time zones. While this can pose challenges, such as coordinating meeting times and building team rapport, most companies foster a culture of open communication and provide resources to help remote employees feel engaged and supported. Embracing proactive communication and being comfortable with digital tools will help you thrive in this environment.

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Remotely Usa jobs near you
Infographic showing various Remotely Usa job openings in Arizona as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Implementation Specialist

Karbon

Arizona City, AZ • Remote

Full-time

Re-posted 26 days ago

Job description

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

About the Role:

As an Implementation Specialist, you will lead customers through onboarding, data migration, implementation, and training for small to mid-sized firms. You'll act as a trusted partner during the implementation phase, supporting customers as they adopt Karbon and ensuring they achieve rapid time-to-value and long-term success on the Karbon platform.

As an Implementation Specialist, you will...

  • Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring deliverables are completed on time, escalating complexity as needed.
  • Communicate across multiple stakeholders: Partner primarily with firm administrators and key users to align priorities, clarify responsibilities, and maintain momentum throughout the implementation.
  • Facilitate structured onboarding: Lead kickoff meetings, configuration sessions, and training sessions using established frameworks and playbooks, adapting delivery to customer needs.
  • Provide professional guidance: Guide customers on Karbon best practices for workflow setup and day-to-day usage, helping firms establish efficient and repeatable processes.
  • Coach through change management: Help customers prepare their teams for new processes, reinforce adoption, and address common questions or resistance during implementation.
  • Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness.
  • Identify and mitigate risks: Monitor project progress and flag potential delays or adoption challenges early, escalating risks to senior team members when appropriate.
  • Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback.
  • Deliver measurable value: Help customers achieve early wins and milestones that demonstrate value and set the foundation for long-term success with Karbon.
  • Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization.

About You
  • You have 2-4+ years of experience in B2B SaaS Implementations
  • You have experience with end-to-end technical implementations
  • You are comfortable managing multiple customer projects simultaneously with clear priorities and organization.
  • You enjoy customer-facing work and are confident in facilitating meetings and training sessions with administrators and end users.
  • You have strong communication and presentation skills and can translate technical concepts into clear, actionable guidance.
  • You are consultative and curious, open to feedback, and eager to grow your implementation and advisory skills.
  • You have strong attention to detail and pride yourself on accuracy and follow-through.
  • You enjoy working with data and systems, ensuring integrity throughout migrations and configuration.
  • You are adaptable and resilient, thriving in environments where processes and priorities continue to evolve.
  • You are comfortable working remotely and managing your time independently.

Bonus points if you have:
  • Experience in the accounting or tax industry.
  • Previous experience with workflow, accounting, or project management software.
  • Background in software onboarding or enterprise implementations.
  • Knowledge of change management frameworks.
  • Experience in a startup or high-growth SaaS environment.
  • Deep knowledge and hands-on experience using Karbon.

Why work at Karbon?

  • Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
  • Excellent benefits package including:
    • Paid Flexible Time Off with an encouraged 3 weeks use per year
    • Company paid medical for you and eligible spouse/partner and dependents
    • Company paid dental and vision and eligible spouse/partner and dependents
    • Fully company funded short and long term disability
    • Fully company paid life insurance
    • 401(k) with company matching
    • Flexible Spending Account
    • Up to 8 weeks paid parental leave
    • Work-from-home stipend
  • Work with (and learn from) an experienced, high-performing team
  • A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
  • Be part of a fast-growing company that firmly believes in promoting high performers from within

As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!

The estimated base salary range for this role is:
$73,000—$82,000 USD

Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you.