Remote Zendesk Jobs in Santa Rosa, CA (NOW HIRING)

*This is a Remote position based out of the US.

*SAP HR experience is a must. 

Mission:
To support HR administration and system processes across multiple disciplines including employee record-keeping, compliance, compensation and benefits.

Scope:
The HR Specialist will report directly to the Senior Manager, HRIS and partner with beeline global partners as needed. This is a salaried exempt position.

Role Expectations:
Executes and maintains the highest level of data entry accuracy of all new hires, terminations and changes into the HR systems by conducting data integrity audits and coordinating data entry changes.
Maintains HR reports. Work with business leaders to define reporting needs, identify issues with existing audits and reports, create ad hoc queries in SAP to provide data for analysis and other purposes.
Assist with trouble shooting, researching, and responding to team member inquiries and issues.
Assists with compensation analysis, payroll administration and related areas.
Drafts HR communications and may make presentations on various HR topics.
Leads implementations of small to medium projects and creates documentation. Contributes to 2-3 small projects simultaneously with general supervision.
Gathers information, conducts data analysis, provides data, develops and presents more basic to intermediate reports and analysis to the organization.
Develops and maintains step-by-step instructions and screen shots to document HR processes for all critical role-based activities. Coordinates and provides thorough and consistent cross-training on HR system functionalities to applicable end-users.
Assists in the review, testing and implementation of HR system upgrades. Collaborates with functional and technical staff.
Provides excellent levels of service to internal clients, reflecting beeline's culture
Manage Zendesk tickets in accordance with established service level requirements
Ability to interact with and communicate with all levels of management
Performs other duties as assigned

Immediate Critical Outcomes:
Thorough understanding of employee data systems and processes (First 30 days)
Understanding of the relationship and decision-making process between the SBU and ISC (headquarters) teams (First 90 days)

Critical Experiences:
Solid working knowledge of MS Office (Word, Excel, PPT)
SAP, Salesforce experience preferred

Beeline Guiding Principles and Competency Behavior Expectations

Focus & Impact
Entrepreneurial Thinking: Considers how their work contributes to beeline's success
Drive for Results: Acts with a sense of urgency
Accountability: Can be counted on to meet individual commitments

Teamwork & Collaboration
Collaborative Teamwork: Builds effective working relationships
Effective Communication: Communicates in a professional and clear manner
Cross-Cultural Sensitivity: Demonstrates awareness of diverse points of view & cultural differences

Growth & Improvement
Managing Change: Embraces new approaches, processes and challenges
Willingness to Develop: Values feedback as a tool to understand areas for improvement
Self-Reflection: Is aware of strengths and opportunities

Responsibility & Sustainability
Integrity: Is regarded as a trusted colleague
Resilience: Handles set-backs in a constructive manner
Managing Resources: Offers support to others as an added resource