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Remote Zendesk Jobs in Rutherford, NJ (NOW HIRING)

AdQuick

Customer Support Specialist (Remote)

New York, NY · Remote

$80K - $85K/yr

Customer Support Specialist Location: [Remote] Reports to: [Senior Manager, Technical Operations ... Experience with a help desk tool (Zendesk, Intercom, Front, HubSpot, or similar) * Patience and ...

Betterment

Sr. CX Programs & Automation Manager

New York, NY · On-site +1

$130K - $160K/yr

You will not own BAU Zendesk maintenance or queue management. Your job is to ship AI that makes our ... This is a salaried, exempt role that is remote eligible, except for the New York City metro area ...

AdQuick

Customer Support Specialist

New York, NY · On-site +1

$80K - $85K/yr

Customer Support Specialist Location: [Remote] Reports to: [Senior Manager, Technical Operations ... Experience with a help desk tool (Zendesk, Intercom, Front, HubSpot, or similar) * Patience and ...

AdQuick

Customer Support Specialist

New York, NY · Remote

Customer Support Specialist Location: [Remote] Reports to: [Senior Manager, Technical Operations ... Experience with a help desk tool (Zendesk, Intercom, Front, HubSpot, or similar) * Patience and ...

Till Financial

Fraud Analyst

Brooklyn, NY · Remote

$70K - $105K/yr

Coordinate with Customer Service (via Zendesk) on account holds, dispute resolutions, and Reg E ... Remote-first, NYC preferred for occasional in-person collaboration Logistics Till is an equal ...

Till Financial

Fraud Analyst

Brooklyn, NY · On-site +1

$70K - $105K/yr

Coordinate with Customer Service (via Zendesk) on account holds, dispute resolutions, and Reg E ... Remote-first, NYC preferred for occasional in-person collaboration Logistics Till is an equal ...

Sage

Customer Support Manager

New York, NY · On-site +1

$135K - $155K/yr

Lead and mentor a team of remote on-call support engineers and IT staff * Manage staffing ... SME knowledge with Zendesk and other ticketing tools Preferred Qualifications * Familiarity with ...

Sage

Customer Support Manager

New York, NY · On-site

$135K - $155K/yr

Lead and mentor a team of remote on-call support engineers and IT staff * Manage staffing ... SME knowledge with Zendesk and other ticketing tools Preferred Qualifications * Familiarity with ...

Splice

AP Specialist

New York, NY · On-site +1

$60K - $75K/yr

Your primary responsibilities will include coding and processing invoices received through Zendesk ... Experience working with remote personnel. * Ability to effectively handle multiple projects ...

Splice

Accounts Payable Specialist

New York, NY · On-site +1

$60K - $75K/yr

Your primary responsibilities will include coding and processing invoices received through Zendesk ... Experience working with remote personnel. * Ability to effectively handle multiple projects ...

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All JobsRemote Zendesk JobsRemote Zendesk Jobs in Rutherford, NJ

Remote Zendesk information

See Rutherford, NJ salary details

$72.9K

$114.2K

$159.5K

How much do remote zendesk jobs pay per year?

As of Jun 24, 2026, the average yearly pay for remote zendesk in Rutherford, NJ is $114,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,300.00 and $129,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is a Remote Zendesk job?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a Remote Zendesk Support Specialist, and why are they important?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are popular job titles related to Remote Zendesk jobs in Rutherford, NJ? For Remote Zendesk jobs in Rutherford, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Zendesk jobs in Rutherford, NJ look for? The top searched job categories for Remote Zendesk jobs in Rutherford, NJ are:
What cities near Rutherford, NJ are hiring for Remote Zendesk jobs? Cities near Rutherford, NJ with the most Remote Zendesk job openings:
Remote Zendesk jobs near you
Customer Support Specialist (Remote)

Customer Support Specialist (Remote)

AdQuick

New York, NY • Remote

$80K - $85K/yr

Full-time

Posted 4 days ago

Job description

Customer Support Specialist

Location: [Remote] Reports to: [Senior Manager, Technical Operations] Team: [Customer Support]

About the Role

We're a fast-growing tech company with hundreds of users relying on our platform every day and we're looking for a Customer Support Specialist to be their first point of contact when something goes wrong, when they have a question, or when they need help getting more out of the product.
This isn't a script-reading role. You'll work directly with users to troubleshoot issues, dig into root causes, and turn frustrating moments into great ones. You'll also be the voice of the customer internally surfacing patterns, flagging bugs to engineering, and helping us build a better product.
If you're someone who loves solving problems, can juggle a high volume of tickets without losing the human touch, and gets satisfaction from a well-closed ticket, we want to talk to you.

What You'll Do
  • Respond to customer tickets across email, chat, and in-app messaging quickly, clearly, and with empathy
  • Troubleshoot platform issues by investigating logs, reproducing bugs, and walking users through fixes
  • Escalate complex technical issues to engineering with clear, well-documented context
  • Own customer issues end-to-end from first response to resolution and follow-up
  • Build and maintain help center articles, FAQs, and internal documentation
  • Identify trends in support volume and partner with product and engineering to prevent recurring issues
  • Help onboard new users and answer questions about features, integrations, and best practices
  • Contribute to improving support workflows, macros, and tooling as we scale
What We're Looking For

Required:

  • 1-3 years in a customer-facing support role, ideally at a SaaS or tech company
  • Strong written communication you can explain technical concepts clearly to non-technical users
  • A genuine problem-solver mindset; you enjoy digging into the "why," not just patching the "what"
  • Comfortable with high ticket volume and able to prioritize ruthlessly
  • Tech-savvy quick to learn new tools and platforms
  • Experience with a help desk tool (Zendesk, Intercom, Front, HubSpot, or similar)
  • Patience and empathy, even with frustrated users on tough days

Nice to have:

  • Experience supporting a B2B SaaS product
  • Familiarity with basic technical concepts: APIs, integrations, browser dev tools, SQL queries
  • Background in technical writing or knowledge base management
  • Experience working cross-functionally with product and engineering teams