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Permanent Remote Call Monitoring Jobs in Rutherford, NJ

Alphapointe

Teleservices Representative

Richmond Hill, NY · Remote

$16.25 - $21/hr

Management monitors all technical issues and agent downtime. Consistent availability is critical to call center operations. * Remote employees must adhere to all technical support procedures and ...

Alphapointe

Teleservices Representative

Richmond Hill, NY · Remote

$16.25 - $21/hr

Management monitors all technical issues and agent downtime. Consistent availability is critical to call center operations. * Remote employees must adhere to all technical support procedures and ...

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Permanent Remote Call Monitoring information

See Rutherford, NJ salary details

$10

$17

$25

How much do permanent remote call monitoring jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for permanent remote call monitoring in Rutherford, NJ is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.38 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Rutherford, NJ? For Permanent Remote Call Monitoring jobs in Rutherford, NJ, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Rutherford, NJ look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Rutherford, NJ are:
What cities near Rutherford, NJ are hiring for Permanent Remote Call Monitoring jobs? Cities near Rutherford, NJ with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Rutherford, NJ as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 18% Part Time, 5% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,506 per year, or $17.6 per hour.
Customer Success Manager, Accounting and Finance

Customer Success Manager, Accounting and Finance

STRIVE Recruitment

New York, NY • Remote

$80K - $120K/yr

Full-time

Posted 16 days ago

Job description

Customer Success Manager (Accounting & Finance) – Remote

Permanent | Remote from the USA

Salary: $80,000 - $120,000 USD


ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Technology, Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.


THE ROLE

STRIVE Recruitment is proud to partner with a fast-growing financial technology company that provides AI-powered accounting and financial management solutions for e-commerce and direct-to-consumer businesses to recruit for a Customer Success Manager (Accounting & Finance) based in Remote. They offer a collaborative, technology-driven environment where innovation, customer success, and continuous improvement are at the core of their culture.

The client is seeking a Customer Success Manager to support customers throughout their journey with the platform, from onboarding through ongoing adoption and growth. Reporting to the Customer Success leadership team, this role serves as a strategic advisor to customers, helping them maximize the value of financial insights and tools while acting as a key liaison between customers and internal teams.


Key Responsibilities

  • Lead customer onboarding and implementation activities to ensure a smooth setup experience
  • Educate customers on platform capabilities, financial reporting tools, and data-driven decision-making
  • Build and maintain strong customer relationships through proactive engagement and support
  • Monitor customer usage and identify opportunities to increase platform adoption and value
  • Gather and communicate customer feedback to product and engineering teams
  • Contribute to the development and improvement of customer success processes, tools, and playbooks


Qualifications

  • 3+ years of experience in Customer Success, Account Management, or a client-facing role
  • Experience working within a SaaS, fintech, or other fast-paced technology environment
  • Background in accounting or hands-on experience with financial and analytics tools
  • Proven ability to manage and support a high-volume portfolio of customers
  • Strong communication skills with the ability to explain complex concepts clearly
  • Experience using AI tools to improve productivity and workflow efficiency


Preferred Skills

  • Experience working with fintech, accounting technology, or eCommerce analytics platforms
  • Experience developing customer success playbooks or customer journey frameworks
  • Experience collaborating closely with product and engineering teams
  • Interest in working within a high-growth startup environment


What Success Looks Like

  • Customers are successfully onboarded and realize value from the platform quickly
  • Strong customer relationships lead to high engagement, retention, and satisfaction
  • Customer feedback contributes to continuous product and service improvements
  • Customer adoption and usage increase as businesses grow and scale
  • Internal customer success processes become more efficient and scalable